Ulta Return Policy: Easy Returns & exchange within 60 Days

Welcome to our article! Today, we’re going to talk about the Ulta Return Policy. This article will help you understand everything you need to know about returning products to Ulta. We’ll cover how to return items, what you need to bring, and what happens if you don’t have a receipt. Let’s get started!

Ulta Return Policy Overview

• Returns with Receipt: Full refund or exchange within 60 days.
• Returns without Receipt: In-store credit at the lowest price in the past 90 days.
• Gift Returns: Exchange or in-store credit with a gift receipt.
• Online Purchases: Return by mail or in-store.
• Refunds: Original payment method or in-store credit.
• Special Items: No returns for items from other retailers, gift cards, and used single-use coupons.
• Hazardous Items: Must be returned by ground shipping only.

Extended Holiday Return Policy

• Eligible Purchase Period:
  • Items bought at Ulta stores or on Ulta.com between November 1, 2024, and December 31, 2024, can be returned until January 31, 2025.
  • In-Store Returns: Refunds issued as merchandise credits.
  • Online Returns by Mail: Refunds issued as Ulta Beauty electronic gift cards.
• Post-Holiday Purchases:
  • Items purchased after December 31, 2024, are subject to Ulta Beauty’s standard return policy.

Refund Restrictions

This policy applies to all purchases made on or after November 3, 2024.

• Payment-Specific Refunds:
  • Items paid through PayPal or AfterPay: Refunded to your credit/debit card of choice or issued as a merchandise credit for in-store returns.
  • Purchases made with Ulta Beauty gift cards: Refunds issued as a new Ulta Beauty gift card.
• Gift Receipt Returns:
  • Accepted within 60 days of purchase. Eligible for exchange or merchandise credit only.
• Non-Returnable Items:
  • Gift cards.
  • Single-use coupons used in the original transaction.
  • Wigs and hair extensions purchased via Ulta Beauty salons.
  • Intimate wellness devices.
• Other Considerations:
  • Coupons, special offers, and Ulta Beauty Rewards™ points cannot be retroactively applied or reused for returns and repurchases.
  • Returns involving unpaid checks are subject to a 10-day waiting period and a service fee.

How to Return a Product purchased from Ulta Beauty

Returning a product to Ulta is easy. Here’s what you need to do:

In-Store Returns

1. Bring the Item: Take the product you want to return.
2. Bring the Receipt: Have your order confirmation email or physical receipt.
3. Ask for Help: Go to any Ulta store and ask an associate for assistance.

Refund Method:

• With Receipt: Refund to your original payment method within 60 days.
• Without Receipt: In-store credit at the lowest price in the past 90 days.

Online Returns

You can return online purchases in two ways: in-store or by mail.

In-Store Returns for Online Purchases

1. Bring the Item: Take the product to any Ulta store.
2. Bring Documentation: Have your order confirmation email, packing slip, and original packaging.

Refund Method:

• With Email Confirmation: Refund to your original payment method.
• Without Email Confirmation: In-store credit.

Mail Returns for Online Purchases

1. Shipping Costs: You must pay for the return shipping unless the item was defective.
2. Use the Original Box: It’s best to return items in the box you received them in.
3. Include Documentation: Put in the packing slip.
4. Label the Package: Use the return mailing label provided.
5. Ship the Package: Send it to the Ulta Returns Center. at the below address:
   ulta.com Returns Center
   1135 Arbor Drive
   Romeoville, IL 60446
6. Tracking: Use a shipping method that allows you to track your return.

Refund Method:

• Within 60 Days: Refund to your original payment method.
• After 60 Days: In-store credit.

Note: You must pay for return shipping.

Special Return Cases

• Gift Receipts: If you received a gift, you can exchange it for something else or get store credit.
• Defective Items: If your item is defective, you can return it for a full refund, including shipping costs.
• Hazardous Materials: Some items, like hairspray or nail polish, are considered hazardous. These must be returned using ground shipping. The U.S. Department of Transportation has rules about shipping these items, and Ulta follows these rules to keep everyone safe.
• DoorDash Purchases: Items bought through DoorDash can be returned within 60 days with a DoorDash receipt at any Ulta store. You will get an in-store merchandise credit, which can only be used in-store and not online.
• Items from Other Retailers: Items bought from other stores or resellers cannot be returned to Ulta.
• Ulta Beauty at Target: Items purchased at Ulta Beauty in Target stores cannot be returned to regular Ulta stores.
• Single-Use Coupons and Gift Cards:
  • Single-Use Coupons: Cannot be returned.
  • Gift Cards: Cannot be exchanged for cash.

Refund Process

• Return Shipping Costs: Ulta does not refund the shipping costs unless there was a mistake with the shipment or the product was defective.
• Original Payment Method: Refunds go back to the credit card, debit card, or other original payment methods.
• In-Store Credit: If you don’t have the receipt or email confirmation, refunds are given as in-store credit.
• Online Payment Services like PayPal, AfterPay: Refunds will go to your preferred card or as in-store credit.

Rewards Points and Returns

When you return a product, it affects your Ultamate Rewards points. Here’s what you need to know:

• Redeemed Points: If you used points to buy an item and return it, those points will be added back to your account.
• Points Deduction: Points earned from the returned item will be taken away from your account.

Returned Checks

If a check you used to buy something is not paid by the bank, there will be a service fee. Ulta may also submit the check electronically.

Resale of Returned Products

Ulta does not resell used, damaged, or expired products. They make sure that all products sold are of high quality. Returned items that are not in good condition are properly disposed of.

How to contact Ulta

If you need help with a return or have questions, you can contact Ulta in several ways:

• Text: 309-650-8582
• Chat: Available 7am-11pm CT, 7 days a week
• Call: 1-866-983-8582, Available 7am-11pm CT, 7 days a week
• Email: Use the contact form on Ulta’s website

If you have any more questions about the returns, you can visit Ulta return exchange policy on their website.

FAQs

Wrapping Up

Ulta return policy is designed to make your shopping experience easy and worry-free. Whether you bought something in-store or online, you can return it if it’s not right for you. Remember to keep your receipts and bring the necessary documentation for a smooth return process.

Happy shopping at Ulta!