Quince Return Policy: A Comprehensive Guide

quince return policy

Welcome to our detailed guide on Quince return policy. If you’ve recently bought something from Quince and need to return it, this guide will walk you through the process step by step.

We’ll use simple language and clear instructions, making it easy for everyone to understand.

What is Quince?

Quince is an online store that offers a wide range of high-quality products at affordable prices. They sell everything from clothing to home goods, aiming to provide luxury items without the luxury price tag.

Overview of Quince Return Policy

Quince has a very generous return policy designed to ensure customer satisfaction. Here are the key points:

  • Time Frame: You have 365 days (one year) from the date of purchase to return items.
  • Condition: Items must be in their original condition, meaning they should be unworn, unwashed, undamaged, and unaltered. Bedding items can be returned even if they have been used.
  • Packaging: All original packaging, including tags and boxes, must be included with the return.
  • Refund Method: Refunds are issued to your original payment method. If this is not possible, store credit will be given.

Important Exceptions

Some items have specific rules and exceptions:

  • Final Sale Items: These cannot be returned or refunded.
  • Customized Items: Items with special initials, zodiac signs, or logos are final sale.
  • Holiday Decor: Must be returned by December 23rd to get a refund.
  • Special Items: Rugs, mirrors, wall art, and made-to-order items have a $35 restocking fee.

Step-by-Step Guide to Returning an Item

Returning an item to Quince is straightforward. Here’s a detailed guide to help you through each step.

1. Start the Return Process

To return an item, you first need to log into your Quince account. Here’s how:

  • Log In: Visit the Quince website and log in using your email and password. If you don’t have an account, you’ll need to create one using the email address you used for your purchase.
  • Navigate to Orders: Once logged in, click on “My Orders” and then “My Orders & Returns“, as shown in the image below.
My orders and returns page as per quince returns policy on their website
  • Select Items: Choose the items you want to return and click on “Return or Replace Items.
  • Get a Return Label: After you process your return request, you will receive an email with a shipping label. You can also download the label from the Orders & Returns page on the Quince website.

2. Prepare Your Package

Properly preparing your package ensures a smooth return process:

  • Include All Parts: Make sure to include all original packaging, tags, and boxes with your return.
  • Pack Securely: Place the items securely in a box to prevent damage during shipping.
  • Attach the Label: Attach the provided shipping label to your package.

3. Send It Back

After preparing your package, it’s time to send it back:

  • Drop Off: Take the package to the nearest shipping carrier location specified in your return label instructions.
  • Track Your Return: Keep the tracking number to monitor your return’s progress.

4. Receive Your Refund

Here’s what happens after you send back your return:

  • Processing Time: Once Quince receives and processes your return, they will issue a refund. This can take up to 5 business days.
  • Notification: You will receive an email confirmation once your refund is completed.
  • Store Credit: If a refund to the original payment method is not possible, store credit will be added to your account immediately after processing.

Detailed Return Policy Breakdown

Quince’s return policy has some specific rules depending on the type of item you are returning. Let’s break these down.

Standard Return Policy

  • 365 Days: You have one year to return most items.
  • Original Condition: Items must be returned unworn, unwashed, undamaged, and unaltered. Bedding can be returned even if used.
  • Original Packaging: Include all tags and boxes.

Special Conditions for Specific Items

  • Bedding: Can be returned even if used but must be within 365 days.
  • Jewelry: Jewelry with natural or lab-grown diamonds 0.50 carats or larger must include the original certificate.
  • Underwear: For hygienic reasons, underwear can only be returned if it has the original tags and packaging and has not been worn (except for trying on over your own underwear).
  • Final Sale Items: Items marked as final sale cannot be returned.
  • Customized Items: Personalized items, such as those with initials or zodiac signs, cannot be returned.
  • Holiday Decor: Must be returned by December 23rd.
  • Special Items: Rugs, mirrors, wall art, and made-to-order items are subject to a $35 restocking fee.

Payment Method Specifics

  • Original Payment Method: Refunds are issued to the original payment method. If this is not possible, store credit will be issued.
  • PayPal and Afterpay: These payment methods have their own refund policies (180 days for PayPal, 120 days for Afterpay). Refunds beyond these periods will be issued as store credit.

Tips for a Smooth Return Experience

Here are some tips to ensure your return process goes smoothly:

  • Check the Condition: Make sure the item is in its original condition before returning.
  • Keep the Packaging: Always keep the original packaging until you’re sure you want to keep the item.
  • Use the Provided Label: Using the return label provided by Quince makes the process smoother and ensures you can track the return.
  • Contact Customer Service: If you have any issues, don’t hesitate to reach out to Quince’s customer service for help.

Contacting Quince

If you have any questions or need further assistance, you can contact Quince’s customer service:

  • Email: care@onequince.com
  • Website: Visit the Quince website and log into your account for more options.


Here are some common questions and answers about Quince’s return policy:


Returning items to Quince is straightforward and customer-friendly. By following the steps outlined in this guide, you can ensure a smooth and hassle-free return process. Whether you’re seeking a refund or an exchange, Quince’s policy is designed to make things easy for you.

Remember, always keep your original packaging, check the condition of your items, and use the provided return label for the best experience. If you have any questions, their customer service is there to help.

Happy shopping and happy returning!

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