Quince Return Policy: Easy Returns in 365 days

Quince is a popular online brand that offers high-quality clothing, bedding, accessories, and home goods at affordable prices. Their products are simple, stylish, and made to last.

If you shop with Quince and need to return something, it’s important to know how their return policy works. This guide explains the Quince return policy in simple words.

Overview of Quince Return Policy

Return Window	365 days from purchase (exceptions apply)
Return Condition	Items must be unworn, unwashed (except bedding), with original packaging and tags.
Bedding	Can be returned even if washed or used, within 365 days.
Engagement Rings	Return within 60 days only.
Furniture	Return within 7 days of delivery; 15% restocking fee.
Wall Art	Return within 30 days of delivery; 15% restocking fee.
Rugs, Mirrors, Made-to-Order (non-furniture)	$35 restocking fee.
Holiday Décor (including Christmas trees)	Must be returned by December 23; $25 restocking fee for artificial trees.
Customized, Limited Edition, Final Sale Items	Cannot be returned or exchanged.
Refund Time for Store Credit	Up to 5 business days after return is received by carrier.
Refund Time for Original Payment	Up to 15 business days after item reaches warehouse.
Return Method	Online through Quince account.

General Return Policy

You can return most items within 365 days of purchase.
Items must be unworn, unwashed, undamaged, and in original packaging with tags.
Bedding items can be returned even if they have been used or washed.
Jewelry with diamonds (0.50 carat or larger) must include the original certificate.
Make sure your payment method allows refunds within 365 days. If not, you’ll get store credit instead.

Special Return Conditions

1. Jewelry

Must return with original certificates for diamond pieces (0.50ct or larger).

2. Engagement Rings

Can only be returned within 60 days of purchase.

3. Furniture

Must be returned within 7 days of receipt.
Furniture must be in like-new condition.
A 15% restocking fee applies.
Contact furniture@onequince.com to start a return.

4. Wall Art

Must be returned within 30 days.
Items must be in like-new condition.
A 15% restocking fee applies.

5. Rugs, Mirrors, and Made-to-Order Items (Non-Furniture)

Subject to a $35 restocking fee.

6. Holiday Décor

Return must be started and postmarked by December 23.
Artificial Christmas trees will have a $25 restocking fee.

7. Final Sale, Customized, and Limited Edition Items

These cannot be returned or exchanged.
Includes jewelry with initials or zodiac signs.
Gold bars are also final sale.

8. B2B Orders (Bulk Orders)

Custom items are not returnable.
Only up to 10% of non-custom bulk items can be returned.

How to make returns

Quince Returns are straightforward. Here’s a detailed guide to help you through each step.

1. Start the Return Process

Log in to your Quince account.
Click My Orders.
Find the order and click Return or Replace Items.
Select items to return.
Provide reason for return, product quality rating, fit rating, and comments.
Submit your return.
Choose your return option (refund or exchange).
You will receive a confirmation email with a prepaid shipping label.
You can also access your return label in your account under My Orders & Returns.

My orders and returns page as per quince returns policy on their website

2. Prepare Your Package

Properly preparing your package ensures a smooth return process:

Include All Parts: Make sure to include all original packaging, tags, and boxes with your return.
Pack Securely: Place the items securely in a box to prevent damage during shipping.
Attach the Label: Attach the provided shipping label to your package.

3. Send It Back

After preparing your package, it’s time to send it back:

Drop Off: Take the package to the nearest shipping carrier location specified in your return label instructions.
Track Your Return: Keep the tracking number to monitor your return’s progress.

A woman wearing statement jwellery piece

Refund Process

Store Credit: Processed within 5 business days after the carrier receives and weighs your return.
Original Payment Method: Processed up to 15 business days after the item is restocked in the warehouse.
Jewelry: Refunds are processed 4-5 business days after the return is received.

Important Notes

Once a refund is initiated, you will receive an email.
It may take a few days for the refund to appear in your bank or credit card account.
If you used PayPal, Afterpay, or Amazon Pay and the return period (180 days for PayPal, 120 days for Afterpay) for those services has passed, you will receive store credit instead.

Lost or Missing Packages

If your package is marked delivered but you didn’t receive it, wait 72 hours.
Check with neighbors or nearby mailboxes.
If not found, email care@onequince.com.
Report missing packages within 1 week of expected delivery.
If reported after 1 week, you may need to file a claim with the carrier.

Exceptions

Final Sale Promotions: No returns, refunds, or exchanges.
Gold Bars: Not returnable.
Custom Logos or Private Labels: Cannot be returned.
Restocking Fees: $35 for rugs, mirrors, made-to-order items; $25 for Christmas trees; 15% for furniture and wall art.

Tips for a Smooth Return Experience

Here are some tips to ensure your return process goes smoothly:

Check the Condition: Make sure the item is in its original condition before returning.
Keep the Packaging: Always keep the original packaging until you’re sure you want to keep the item.
Use the Provided Label: Using the return label provided by Quince makes the process smoother and ensures you can track the return.
Contact Customer Service: If you have any issues, don’t hesitate to reach out to Quince’s customer service for help.

Contacting Quince

Chat: Daily from 8 AM to 8 PM EST.
Text: +1 913-675-2981 (Daily, 8 AM to 8 PM EST).
Callback Request: Monday-Saturday, 9 AM to 6 PM EST at +1 913-675-2981.
Email: care@onequince.com.

If you have any more questions about the returns, you can visit the return policy on their website.

Customer feedback on Quince returns policy

Customer feedback on Quince’s return policy from Reddit reveals a mix of experiences, primarily focusing on the ease of the return process and the time it takes to receive refunds. Here’s a summary of what USA customers are saying:

Positive Experiences

User-Friendly Process: Many users find the return process straightforward. One user mentioned that returning items is easy, requiring just a few clicks online to generate a return label2. Another noted that they received a return slip via email, which simplified the process further2.
Flexible Return Policy: Quince’s 365-day return policy is frequently praised. Customers appreciate having ample time to decide if they want to keep an item or not5. This extended period allows for thoughtful consideration, especially for clothing purchases.
Customer Service: Some users reported positive interactions with customer service. One individual shared that despite being outside the usual timeframe for reporting missing items, Quince offered a refund or replacement without hassle
Convenient Drop-off Options: A few customers mentioned that Quince partners with Happy Returns at various locations, allowing for convenient drop-offs and potentially quicker refunds2.

Negative Experiences

Slow Refunds: Several users expressed frustration with the time it takes to process refunds. While Quince states that refunds can take up to 5 business days after receiving the return, some customers reported waiting much longer, particularly when compared to faster processes from other retailers like Amazon3 5.
Issues with Multiple Items: A user mentioned that when returning multiple items in one package, only one was acknowledged by Quince, leading to confusion and delays in processing their refund3. This suggests potential issues in tracking returns when multiple items are involved.
Changes in Return Procedures: Some users noted changes in how returns are processed, such as no longer providing QR codes for returns at post offices. This has led to concerns about delays in refunds due to the new requirements.
Limited Customer Support: A few comments pointed out that customer support can be lacking, with no live representatives available for immediate assistance7. This can make resolving issues more challenging for customers.

Overall, while many customers appreciate Quince’s generous return policy and find the process manageable, there are notable concerns regarding refund speed and customer service responsiveness. The feedback suggests that while returning items is generally easy, improvements could be made in processing times and support availability to enhance customer satisfaction further.

Citations:
[1] https://www.quince.com/shipping-returns
[2] https://www.reddit.com/r/fashionwomens35/comments/1ete7n2/are_returns_to_quince_super_strict/
[3] https://www.reddit.com/r/capsulewardrobe/comments/1hh5cdi/quinces_return_process_is_terrible/
[4] https://www.reddit.com/r/handbags/comments/16g415r/quince_shipping_is_shit/
[5] https://www.reddit.com/r/HerOneBag/comments/1b2lhdx/is_quince_legit/
[6] https://www.reddit.com/r/capsulewardrobe/comments/1c6d8ho/quince_a_review_aka_why_i_will_no_longer_be/
[7] https://www.reddit.com/r/ethicalfashion/comments/16yrdga/has_anyone_tried_the_brand_quince/
[8] https://www.reddit.com/r/craftsnark/comments/1fv9611/quince_and_co_customer_service_issues/

FAQs

Can I return used bedding?

Yes, bedding can be returned even if used or washed within 365 days.

What if I bought with PayPal or Afterpay and missed their return window?

You will get store credit instead of a refund to your original payment.

Can I Exchange an Item?

Yes, exchanges are possible. Once your return is in transit, Quince will process the exchange. Follow the same steps as a return to initiate an exchange.

What If My Original Payment Method is No Longer Valid?

Quince can only refund to the original payment method. If this is not possible, store credit will be issued instead.

Do You Offer Gift Returns?

Yes, gift returns for store credit are available. Contact customer service at care@onequince.com with the order details to start a gift return.

How do I use store credit?

Log in to your account. During checkout, you will see the option to use store credit. Store credit cannot be converted to cash or refunded.

How long does it take to get my refund?

~ Store credit: Within 5 business days.
~ Original payment: Up to 15 business days after restocking.

Summary

Quince offers a very generous 365-day return policy for most items, with a few simple rules and exceptions. Whether you need to return clothing, bedding, jewelry, or home goods, following their clear process will make it easy. If you have any doubts, their friendly customer service team is always ready