Fossil Return Policy: Simple and Clear Guide

fossil return policy

Welcome to our comprehensive guide on the Fossil return policy. If you’ve bought something from Fossil and need to return it, this guide will help you understand the process. Let’s get started!

1. Return and Exchange Conditions

What Can You Return?

Eligible Items:

  • You can return any product bought online from Fossil within 30 days of purchase if you are not 100% satisfied.
  • You will need proof of purchase or the return detail page that came with your order.

Non-Returnable Items:

  • Personalized and customized items (like engraved watches or custom-made products) are final sale and cannot be returned.
  • If there is an issue with your personalized item, you should contact Fossil with your order number and a photo of the item.

Product Condition

Original Condition:

  • Items must be returned in their original condition, meaning they should be unused and undamaged.
  • Make sure the product has all the original tags and packaging.

Damaged or Altered Items:

  • Fossil will not accept returns for items that are damaged, altered, or show signs of wear.

2. Return and Exchange Process

Online Return

  1. Log In and Locate Your Order:
    • Log into your Fossil account by visiting their website.
    • Go to your order history and find the order you want to return.
  2. Complete the Return Form:
    • Fill out the return detail page and include it in the package with the items you are returning.
  3. Get a Return Shipping Label:
    • Generate a return shipping label by visiting Fossil website for the US or here for Canada .
Fossil return shipping label page
  • Enter your order number, order email address, and the billing ZIP code.
  • Once you’ve logged in, locate the order you want to return.
  • Click on “Return this item” for each item you wish to return.
  • You will be prompted to select a reason for each item you are returning. Choose the appropriate reason from the list provided.
  • After selecting the reasons, you will be able to download your return shipping label.
  • Print the label, write down the tracking number, and attach it to your package.
  • Ship the Package:
    • Take your package to the nearest FedEx store or drop box.
    • Keep track of the package using the tracking number to see when your refund will be processed.

In-Store Return

  1. Visit a Fossil Store:
    • You can return your online order to any official Fossil Retail or Outlet store in the United States.
    • Bring your order confirmation email and the items you want to return.
  2. Note:
    • You cannot return orders to other retailers.
    • PayPal orders may not be returned in-store.

Exchange Process

  • If you need a different size or color, follow the same steps as above for returning the item. Then, place a new order for the item you want.

3. Refunds and Exchanges

Inspection and Refund


  • When Fossil receives your returned item, they will inspect it to make sure it is in original condition.

Refund Process:

  • If the item passes inspection, Fossil will process your refund.
  • The refund will be made to the original form of payment (e.g., credit card, gift card).
  • Allow up to 3 business days for the refund to process after the package is delivered to Fossil’s return facility.
  • It may take an additional 3-5 business days for the refund to appear in your account, depending on your bank.
fossil outlet return policy

Contact Us

Need help with your return or have questions? Here’s how to contact Fossil customer service:

Helpful Links

For any further details on return policy Fossil you may visit their website’s returns and refunds section.


Wrapping Up

We hope this guide helps you understand the Fossil return policy. Remember to keep your items in their original condition and return them within 30 days. If you have any questions, contact Fossil customer service for assistance.

Happy shopping!

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