Tumi Return Policy: Simplified

tumi return policy

Welcome to our detailed guide on Tumi return policy! Whether you’ve purchased a Tumi bag, backpack, or accessory, understanding how to return a product if you need to is important.

This guide will walk you through Tumi return policy in simple, easy-to-understand language. By the end, you’ll know exactly what to do if you need to make a return.

What is Tumi Return Policy?

General Policy

  • 30 Days to Return: You have 30 days from the day you receive your Tumi product to return it.
  • Condition: The product must be unused and in its original packaging. This includes all paperwork, parts, and accessories.
  • Country of Purchase: Returns can only be made within the country where you originally bought the product.
  • Valid ID: If you are returning in-store, you need to show a valid photo ID.

Types of Returns

  1. Tumi Full Price Retail Stores: If you bought your item at a full-price Tumi store, you can return it to any full-price Tumi store.
  2. Tumi Outlets: If you bought your item from a Tumi outlet store, you must return it to a Tumi outlet store.
  3. Tumi.com: If you bought your item online from Tumi.com, you can return it by mail or at any Tumi full-price store.
tumi carbon fiber luggage

How to Return an Item

For Online Purchases (Tumi.com)

  1. Locate Your Prepaid Label: Every Tumi package includes a prepaid UPS shipping label and a return slip. If you lose your label, call Tumi customer service at 1-800-299-8864. They will help you get a new one.
  2. Pack Your Item: Put the unused item back in its original packaging. Include the completed return slip, which tells Tumi why you are returning the item. Make sure all parts and accessories are in the box, like straps or instruction manuals.
  3. Remove Extra Labels: Remove any old shipping labels from the outside of the box.
  4. Ship the Package: Take your package to any UPS customer counter, authorized UPS shipping outlet, or hand it to a UPS driver. UPS is a company that delivers packages. You can find a UPS store near you or give the package to a UPS delivery person.
  5. Keep Tracking Number: Keep the UPS return tracking number so you can track the status of your return.

For In-Store Purchases

  1. Visit a Tumi Store: Bring the item and your receipt to any Tumi full-price retail store if you bought it there.
  2. Valid Photo ID: Make sure to bring a valid photo ID.


  • Original Payment Method: Refunds will be made to the original payment method.
  • Processing Time: Once Tumi receives your return, it will take 3-5 days to inspect and process it.
  • Credit Card Refunds: The time for the refund to appear on your credit card statement varies by bank.
  • Cash Purchases: For cash purchases over $5.00, including traveler’s checks, you’ll receive a company check within 14 business days. This means Tumi will mail you a check for the refund amount.
  • No Receipt: If you don’t have a receipt, you’ll get store credit for the product’s lowest selling price.

Special Cases

PayPal or Klarna Purchases

  • Return by Mail Only: If you used PayPal or Klarna to buy your item, you can only return it by mail, not in stores.

Personalized Products

  • Final Sale: Personalized products, including monogrammed, embroidered items, and Tumi Accents, cannot be returned.


  • No Online Exchanges: Tumi.com does not offer exchanges online.
  • In-Store Exchanges: You can make exchanges at any Tumi store.
  • Separate Orders: For online exchanges, return the original item and place a new order for the desired item. This means you need to buy the new item separately after returning the old one.

If you have any additional questions, you may visit Tumi’s Customer Service page online here.



Returning a Tumi product is straightforward if you follow these steps. Always make sure the item is unused and in its original packaging. Whether you bought it online or in-store, you have options for making returns within 30 days.

Remember, personalized products and certain purchases like those made with PayPal or Klarna have special return conditions. If you have any questions, Tumi’s customer service is always ready to help.

By understanding Tumi’s return policy, you can shop with confidence knowing that returns are hassle-free if you’re not completely satisfied with your purchase.

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