Thats So Fetch Return Policy: Simplified

thats so fetch return policy

Welcome to our detailed guide on Thats So Fetch Return Policy. Whether you’re a long-time shopper or a new customer, understanding the return policy can make your shopping experience smoother. In this guide, we’ll break down the policy into simple, easy-to-understand sections. Let’s get started.

What is Thats So Fetch Return Policy?

That’s So Fetch wants to make online shopping easy and hassle-free. They allow returns within 45 days from the date of purchase. This gives you plenty of time to decide if you’re happy with your items. However, there are some important details to keep in mind.

Items You Can’t Return

Not all items are eligible for returns. Here’s what you cannot return:

  • Underwear
  • Lingerie
  • Swimwear bottoms (including one-pieces and sets)
  • Garments with inbuilt underwear
  • Jewellery
  • Make-up
  • Items from the final sale collection

Make sure your items are in “as new” condition with tags still attached, and without any marks from make-up or fake tan.

How to Return an Item

Returning an item is straightforward. Follow these steps to make sure everything goes smoothly:

  1. Find Your Country: Go to the returns section on the Thats So Fetch website and select your country.
  2. Follow the Links: Click on the appropriate section (General or Faulty Return) to start the return process for your country.
returns portal on Thats So fetch website
  1. Provide Order Number: Follow the online steps and fill the return form including the order number as shown in the screenshot below.
returns portal on Thats So fetch website
  1. Pack Your Items: Use the original packaging or any other suitable bag/box to pack your items. Ensure they are in the same condition as when you received them. Make sure to include your order number and any other relevant information.
  2. Ship Your Return: For customers outside Australia, you will need to arrange your own return postage. Ship your items to:
   That’s So Fetch Returns
   33 Niton Drive
   Truganina, VIC 3029

Faulty or Defective Items

If you receive a faulty or defective item, contact the customer support team right away. They will guide you through the process to return the faulty item and get a replacement or store credit.

Exchanging Items

Yes, you can exchange items at That’s So Fetch! Here’s how:

  • Notify the customer support team via email with your order number.
  • Specify the item you want to exchange and what you would like instead.
  • Follow the instructions provided by the support team to complete the exchange.

Multiple Returns in One Parcel

You can return multiple items in one parcel. Just include all relevant information for each item (like order numbers) so the return team can process everything quickly.

Returns for Buy Now, Pay Later Services

If you bought something using a Buy Now, Pay Later service like Afterpay, Laybuy, Zippay, or Klarna, you can still return your items. You’ll receive a store credit or a replacement item. Note that this doesn’t cancel your payments to the Buy Now, Pay Later service provider.

Using Discount Codes or Store Credits

When you’re checking out, you’ll see a bar for entering discount codes or gift cards. Make sure to enter your code here before completing your order. Once an order is placed, you can’t apply discount codes retroactively.

Store Credit Information

Store credits from That’s So Fetch do not expire. You can use them whenever you like! The store frequently updates its product range, so there’s always something new to check out.

International Returns

If you’re outside Australia and your country is not listed in the returns section, you’ll need to organize your own return postage. Ship your items to the Thats So Fetch address provided above.

Store Credit Issuance Time

For returns from the United States and New Zealand, you’ll receive your store credit once the return status is updated to “in transit.” Allow an additional 48 hours for processing.

For Australia and other countries, you’ll get your store credit 48 hours after your return arrives at the warehouse. If it’s not processed within this time, contact the support team.



Understanding the Thats So Fetch returns policy helps ensure a smooth shopping experience. Remember, you have 45 days to return items in new condition. Contact customer support for any issues, and enjoy your shopping!

By following these guidelines, you can handle returns easily and keep enjoying the fantastic fashion That’s So Fetch offers.

Happy shopping!

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