Abercrombie Return Policy: Simplified

Shopping should be enjoyable, but sometimes, things don’t work out. Maybe an item doesn’t fit, or you’ve changed your mind. Abercrombie & Fitch understands this and has a return policy designed to make the process simple and straightforward. In this detailed guide, we’ll walk you through Abercrombie return policy step by step, explaining everything you need to know.

General Overview of Abercrombie Return Policy

Abercrombie & Fitch offers a flexible return policy for both online and in-store purchases. The main points are:

• Online Returns: You have 60 days from the order shipment date to return items for a refund to the original payment method.
• In-Store Returns: Returns are accepted within 30 days (or 60 days for items purchased in U.S. stores) with the original receipt.
• Merchandise Condition: Items must be in their original condition to qualify for a return or exchange.
• Refund Options: Depending on the timing and circumstances, refunds may be issued to the original payment method, as an e-gift card, or as merchandise credit.

Holiday Return Policy

Shopping for the holidays? Abercrombie extends its return window for purchases made between November 1 and December 31. These items can be returned until January 31 of the following year.

To qualify:

• Provide the original receipt, invoice, or order confirmation.

Return of Items Purchased Online

If you made your purchase online, here’s how you can return it:

Online Return Process

1. Initiate the Return: Start your return online through Abercrombie’s return portal aas shown in the below screenshot

2. Prepare the Package:
   • Include your order confirmation email or the original invoice in the package.
   • Ensure the item is in resalable condition with all original tags attached.
3. Shipping the Return:
   • Use Abercrombie’s prepaid return label (if provided) or ship the package using your preferred carrier to the address below:
     Abercrombie & Fitch Returns Department 200 Abercrombie Way New Albany, OH 43054 USA
   • Note: You are responsible for shipping costs unless otherwise stated.

Important Details

• Returns initiated within 60 days will be refunded to your original payment method.
• Returns received after 60 days will be refunded as an e-gift card.

Special Conditions

• Items from Lebanon, Turkey, or the UAE purchased before October 19, 2022, follow the terms of Abercrombie’s former partner, eShopWorld. Contact eShopWorld for assistance.

In-Store Returns and Exchanges

Returning or exchanging items in-store is simple, but there are a few important rules and exceptions to know:

Eligibility for In-Store Returns

• Merchandise must be in its original condition to qualify for a return or exchange.
• Items can only be returned to a store in the country of purchase.
• Cross-brand returns are not allowed. For example, Abercrombie & Fitch items cannot be returned to a Hollister Co. store.
• Items purchased at outlet locations can only be returned to an outlet store of the same brand in the country of purchase.

Timing and Refund Options

1. With the original sales receipt:
   • Returns within 30 days (or 60 days for purchases at U.S. store locations) will be refunded to the original form of payment.
2. Without a receipt or with a gift receipt:
   • You will receive a merchandise credit in the local currency for the lowest price the item has sold for.
3. For exchanged merchandise or items originally bought with a gift card:
   • Returns will be issued as a merchandise credit.
4. After the return window (30 or 60 days):
   • Returns made with the original receipt outside the allowed timeframe will also receive merchandise credit.

Identification Requirement for U.S. Returns

• For returns without a receipt, Abercrombie requires a valid ID (e.g., driver’s license).
• The store uses an electronic system to track and limit unreceipted returns.
• Customers who exceed the allowed number of unreceipted returns may have their returns declined.

Additional In-Store Return Policies

• Price Adjustments: If the price of an item is reduced, bring your receipt within 7 days to get a refund for the price difference. Only one adjustment per item is allowed.
• Gift Cards: These are non-refundable and cannot be exchanged for cash unless required by law.
• Promotional Purchases: Refunds will be adjusted according to the terms of the original promotion. If returning an item lowers the qualifying purchase total, the refund or promotional balance may be reduced accordingly.

By keeping these points in mind, you can ensure your in-store return or exchange is handled smoothly.

Important Points to Remember

• Resalable Condition: Ensure items are in good condition with tags attached.
• International Purchases: Items purchased abroad must be returned in the country of purchase.
• Refunds for Gift Purchases: Returns with gift receipts will be issued as merchandise credit.
• Exchanges: Exchanges follow the same policy as returns and depend on item availability.

If you have any more questions about the returns, you can visit Abercrombie return policy on their website.

FAQs

Here are some frequently asked questions about Abercrombie’s return policy:

Final Thoughts

Abercrombie and Fitch return policy is designed to be customer-friendly. By keeping items in their original condition, retaining receipts, and understanding the rules, you can ensure a smooth return or exchange process. Always check the details of your purchase, especially for international and promotional transactions.