Hatch Return Policy: Simplified
Want to return a Hatch item? Our informative article explains the Hatch return policy clearly, so you can return or exchange without stress.
Welcome to our detailed guide on the Hatch return policy. Whether you bought something that didn’t fit, changed your mind, or found a defect, we’ve got you covered.
In this article, we’ll break down everything in simple language so you can understand how to return or exchange items easily.
Hatch Return Policy Overview
Return Window
- Time Limit: You have 30 days from when you place your order to return items.
- Processing Time: Once your return is received, expect a refund within 3-10 business days.
Return Conditions
- Condition of Items: Items must be unused, unwashed, and unworn with all original tags and packaging.
- Beauty and Swimwear: Beauty items must be unopened. Swimwear must be tried on over underwear and returned in its original condition.
Final Sale Items
- Non-returnable: Items marked as “FINAL SALE” cannot be returned or exchanged.
How to Start a Return or Exchange
Online Returns and Exchanges
- Visit the Return Portal: Go to Hatch Return Portal.
- Enter Your Order Number: Type “HC” followed by your six-digit order number (e.g., HC123456) and Zip Code as shown in the above screenshot.
- Choose Return or Exchange:
- Return: For a refund, choose “Return for a Refund”. Note a $10 return shipping fee applies.
- Exchange: For a different size or color, choose “Exchange for the Same Item”. Exchanges are free.
Sending Back the Return
- Shipping Label: Use the specific shipping label provided for your return.
- Time Frame: Ship the return within 7 days of initiating the process. Late returns may be cancelled.
Return Methods
Express Returns
- Drop-off Location: Choose a Staples location for drop-off.
- Process:
- Select “Express Return” when prompted. Once your return is confirmed, you will receive a QR Code.
- Get a QR code via email.
- Drop off the item at Staples without needing a box or label.
- Fee: They charge $10 for as a return fee on express returns. Exchanges are free.
Mailback Returns
- Shipping Provider: Use FedEx to send back returns.
- Process: Initiate a return on Hatch returns site.
- Choose “Mail back via FedEx”.
- Use system generated return label.
- Ship within 7 days of the return initiation.
- Fee: $15 return fee on mailback returns. Exchanges are free.
Handling Defective Items
- Contact: Email info@hatchcollection.com.
- Process: They will guide you through returning the defective item.
Refund Timeline
- Express Returns: Refund processed once dropped off at Staples, takes 3-5 business days to post.
- Mailback Returns: Refund processed within 10 business days after the warehouse receives the return.
Special Cases
Gift Returns
- Process:
- Visit Gift Return Portal.
- Enter order number (remove “L1” if included), email Id and Zip Code.
- Follow instructions for return.
- Refund: Merchandise credit issued once return is processed.
- Exchange Shipping: Sent to the original order’s shipping address.
International Returns
- Policy: Only returns for merchandise credit are accepted.
- Contact: Email info@hatchcollection.com for instructions.
- Duties and Taxes: Must be covered by the sender.
Contact Information
For more details or assistance, you can reach out to Hatch’s customer service:
- Phone: 212.343.1685 ex 1 (Monday-Friday 10 am – 6 pm EST)
- Email: info@hatchcollection.com
- Stores Location : https://www.hatchcollection.com/pages/stores
For any further information on returns or exchanges , you may visit Hatch Return Policy on their website.
FAQs
By following these guidelines, you can ensure a smooth return or exchange process with Hatch. If you have any questions, don’t hesitate to reach out to their friendly customer service team for help.
