Hatch Return Policy: Simplified

hatch return policy

Welcome to our detailed guide on the Hatch return policy. Whether you bought something that didn’t fit, changed your mind, or found a defect, we’ve got you covered.

In this article, we’ll break down everything in simple language so you can understand how to return or exchange items easily.

Hatch Return Policy Overview

Return Window

  • Time Limit: You have 30 days from when you place your order to return items.
  • Processing Time: Once your return is received, expect a refund within 3-10 business days.

Return Conditions

  • Condition of Items: Items must be unused, unwashed, and unworn with all original tags and packaging.
  • Beauty and Swimwear: Beauty items must be unopened. Swimwear must be tried on over underwear and returned in its original condition.

Final Sale Items

  • Non-returnable: Items marked as “FINAL SALE” cannot be returned or exchanged.

How to Start a Return or Exchange

Online Returns and Exchanges

  1. Visit the Return Portal: Go to Hatch Return Portal.
hatch return portal
  1. Enter Your Order Number: Type “HC” followed by your six-digit order number (e.g., HC123456) and Zip Code as shown in the above screenshot.
  2. Choose Return or Exchange:
    • Return: For a refund, choose “Return for a Refund”. Note a $10 return shipping fee applies.
    • Exchange: For a different size or color, choose “Exchange for the Same Item”. Exchanges are free.

Sending Back the Return

  • Shipping Label: Use the specific shipping label provided for your return.
  • Time Frame: Ship the return within 7 days of initiating the process. Late returns may be cancelled.

Return Methods

Express Returns

  • Drop-off Location: Choose a Staples location for drop-off.
  • Process:
    • Select “Express Return” when prompted. Once your return is confirmed, you will receive a QR Code.
    • Get a QR code via email.
    • Drop off the item at Staples without needing a box or label.
    • Fee: They charge $10 for as a return fee on express returns. Exchanges are free.

Mailback Returns

  • Shipping Provider: Use FedEx to send back returns.
  • Process: Initiate a return on Hatch returns site.
    • Choose “Mail back via FedEx”.
    • Use system generated return label.
    • Ship within 7 days of the return initiation.
    • Fee: $15 return fee on mailback returns. Exchanges are free.

Handling Defective Items

  • Contact: Email info@hatchcollection.com.
  • Process: They will guide you through returning the defective item.

Refund Timeline

  • Express Returns: Refund processed once dropped off at Staples, takes 3-5 business days to post.
  • Mailback Returns: Refund processed within 10 business days after the warehouse receives the return.

Special Cases

Gift Returns

hatch gift return portal
  • Enter order number (remove “L1” if included), email Id and Zip Code.
  • Follow instructions for return.
  • Refund: Merchandise credit issued once return is processed.
  • Exchange Shipping: Sent to the original order’s shipping address.

International Returns

  • Policy: Only returns for merchandise credit are accepted.
  • Contact: Email info@hatchcollection.com for instructions.
  • Duties and Taxes: Must be covered by the sender.
woman in maternity wear.

Contact Information

For more details or assistance, you can reach out to Hatch’s customer service:

  • Phone: 212.343.1685 ex 1 (Monday-Friday 10 am – 6 pm EST)
  • Email: info@hatchcollection.com
  • Stores Location : https://www.hatchcollection.com/pages/stores

For any further information on returns or exchanges , you may visit Hatch Return Policy on their website.


By following these guidelines, you can ensure a smooth return or exchange process with Hatch. If you have any questions, don’t hesitate to reach out to their friendly customer service team for help.

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