Shapermint Returns: Easy Guide to Exchanges, Refunds, and More

women wearing tops happy about shapermint returns policy.jpg

So, you’ve tried on your new Shapermint shapewear, and it’s just not quite right. Don’t worry – we’ve all been there! Luckily, Shapermint has a pretty straightforward returns process. Let’s break down everything you need to know about Shapermint returns, from start to finish.

Understanding Shapermint’s Return Policy

Shapermint wants you to feel confident and comfortable in your purchase. That’s why they offer a 60-day “Fit Guarantee.” This means you have a full 60 days from the date you received your order to decide if you want to keep it, exchange it, or return it for a refund.

What is Shapermint’s Returns and Exchange Policy?

You can exchange and choose a different size, color or style. If it’s still not right, opt for store credit or a full refund.

  • Exchanges: Want a different size, color, or style? Shapermint offers FREE exchanges within those 60 days. They’ll even help you find the perfect fit!
  • Store Credit: If you’re not sure what you want instead, opt for store credit. It’s like having money in your Shapermint wallet for your next purchase.
  • Refunds: Changed your mind completely? You can return your items for a full refund. Just remember, the original shipping charges (if any) aren’t refundable.

How to initiate Shapermint Exchange, Return, or Request Store Credit

The process is easy and involves following steps:

1. Shapermint Returns Portal

Start the return process through Shapermint’s online return portal: https://returns-exchanges.shapermint.com/

  1. Enter your order number (found in your confirmation email or packing slip and it starts with SM) and zip code, email or phone number, as shown in the image below.
Shapermint Exchange and Returns Page
  1. Select the items you want to return/exchange and the reason why.
  2. Choose if you want an exchange, store credit, or refund.
  3. Follow the instructions to get your prepaid return label.

2. Return Label or QR Code

Once you’ve initiated your return online, you can view the return label and QR code on the portal, as shown in image below. Shapermint will also email you a prepaid return label. You can either print this label or show the QR code your local post office or USPS.

Tip: Check your Spam folder also for the Shapermint return label email.

Shapermint Exchange and Returns Labels and QR Code
Shapermint Exchange and Returns Labels and QR Code

3. Drop Off Your Return

You can drop off your return at any USPS location or your local post office.

Video explaining Shapermint returns and exchanges

Shapermint Refund and Exchange Processing Times

Refund Processing Times

Once Shapermint receives your return, they’ll process your refund after 2-3 business days. You’ll receive the refund in the original form of payment in 5-10 days. Keep in mind that initial shipping fees are non-refundable.

Exchange Processing Times

Want a different size, color, or style? Shapermint offers free exchanges! When you initiate your return online, you’ll have the option to select an exchange instead of a refund. You’ll receive your new item(s) within 2-3 business days once your return is on its way back to Shapermint.

Shapermint Customer Service

If you have any questions or need help with your return, you can reach out to Shapermint’s customer service team:

  • Phone: You can call Shapermint customer service at +1(484)772-2274. They are available from Monday to Friday, 10:00 am – 7:00 pm (EST), except holidays. If you call outside of working hours, you can leave a message, and a representative will call you back later.
  • Email: If you prefer to contact Shapermint by email, you can send a message to hello@shapermint.com  with your query.
  • Live Chat: Shapermint offers a customer service chat for immediate assistance. This is available 24/7, and you can connect with a customer support expert who can answer your questions about returns, refunds, canceling a subscription, and other order issues.

Frequently Asked Questions (FAQs)

Conclusion

Shapermint returns are easy and their hassle-free return policy makes it easy to find your perfect fit. Whether you need a different size, style, or want a full refund, Shapermint has you covered. Just remember to initiate your return within 60 days and follow their simple instructions.



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