Shapermint Returns: A Simple Guide
Shapermint returns explained: quick, free, and easy returns within 60 days. Learn more now!
Shapermint is a popular brand that sells shapewear, bras, leggings, and other everyday essentials. Their products are designed to make people feel comfortable and confident.
If you bought something from Shapermint and need to return or exchange it, this guide will help you understand Shapermint Returns step by step.
Overview of Shapermint Return Policy
| Feature | Details |
|---|---|
| Return Window | 60 days from the date of purchase |
| Exchange | Free exchange for different size, color, or style |
| Refund | Refunds processed after receiving returned items |
| Store Credit | Available instead of a refund, if you prefer |
| Return Shipping | Free return shipping with prepaid label or QR code |
| Processing Time for Returns | 2-3 business days after the item is received |
| Refund Time | 5-10 business days after return is processed |
| Items Eligible for Return | New, unworn items with original tags and hygiene seals |
| Items Not Eligible for Return | Final sale items, opened underwear, hygiene-sensitive items, gift cards |
| TV Show Purchases | Handled separately via email |
Key Points of the Shapermint Return Policy
1. 60-Day Fit Guarantee
- You can return or exchange items within 60 days from the purchase date.
- The policy covers exchanges for size, color, or style.
2. Free Exchanges
- You can exchange an item for a different size, color, or style for free.
- The process is easy and done online.
3. Refunds
- You can request a refund if you change your mind.
- Refunds are issued to the original payment method.
- Initial shipping charges are not refunded.
4. Store Credit Option
- If you prefer, you can get store credit instead of a refund.
- This credit can be used for future purchases.
Items Eligible for Return
- Shapewear, bras, leggings, and other clothing.
- Items must be new and unworn.
- All original tags and hygiene seals should be intact.
Items Not Eligible for Return
- Final sale items.
- Opened underwear or hygiene-sensitive items.
- Gift cards.
How to Make a Return or Exchange: Step-by-Step Guide
Step 1: Start Your Return or Exchange Request
- Start the return process through Shapermint’s online return portal
- Enter your order number (found in your confirmation email or packing slip and it starts with SM) and zip code, email or phone number, as shown in the image below.
- Choose whether you want a refund, exchange, or store credit.
Step 2: Return Label or QR Code
- Once you’ve initiated your return online, you can view the Shapermint return label and QR code on the portal, as shown in screenshot below.
- Shapermint will also email you a prepaid return label. You can either print this label or show the QR code your local post office or USPS.
Tip: Check your Spam folder also for the Shapermint return label email.
Step 3: Drop Off Items
- After you get a prepaid return label or a QR code by email.
- Either print the label and attach it to your package, or show the QR code at your local USPS or post office.
Step 4: Get Your Exchange or Refund
- Once your return is received and reviewed, Shapermint will:
- Ship your exchange item.
- Process your refund.
- Send you store credit if you selected that option.
- You will receive email updates at each step.
Exchange and Refund Timeframes
- Exchanges: Once Shapermint confirms your item is on its way, your new item will be shipped using the same shipping method. Expect it in 2-3 business days.
- Refunds: Refunds usually appear in your account within 5-10 business days after processing. If not visible, contact your bank. If your bank cannot find it, contact Shapermint.
Returns for TV Show Purchases
- If you purchased through a TV show partner, the return process is different.
- Email info@shapermint.com with your order number and request.
- Shapermint will guide you through the process within 24 hours.
International Returns
- Refunds for international orders are given in your country’s currency.
- The exchange rate used is the rate at the time of your transaction.
Damaged or Worn Items
- Shapermint does not accept returns for items damaged from normal wear and tear or misuse.
- Products must be in good, unworn condition.
Changing or Canceling Orders
- You can cancel or change your order within 1 hour of placing it.
- After 1 hour, orders cannot be changed or canceled.
- If your order has already shipped and you are not satisfied, you can return it following the regular process.
Need Help?
- You can chat with Shapermint’s Fit Experts 24/7.
- Visit Shapermint Customer Support if you need assistance.
- You can also email info@shapermint.com.
For any further queries regarding returns, refunds and exchanges, you may visit the returns portal on Shapermint.com.
FAQs
Wrapping Up
Shapermint makes returning and exchanging items simple and stress-free. Their 60-day policy gives you plenty of time to decide if your purchase is right for you. With free exchanges, refunds, and store credit options, Shapermint makes sure you are happy with your order.
If you ever need help, their customer service team is always ready to assist.
