Francesca Return Policy: Simplified

francesca return policy

Welcome to our easy-to-read guide on Francesca return policy! Whether you bought something online or in a boutique, understanding how to return an item can save you time and hassle.

We’ll break down everything you need to know in simple steps. Let’s get started!

Francesca Return Policy

Francesca’s has a straightforward return policy to ensure you are happy with your purchase. Here are the key points:

  • Return Window: You can return items within 21 days for a refund to your original payment method. After 21 days, but within 90 days, you can get a merchandise credit.
  • Final Sale Items: Some items are final sale and cannot be returned. These include:
    • Clearance items priced under $10
    • Swimwear
    • Intimates
    • Gift cards

How to Initiate a Return

You can return your purchases in two ways: in a boutique or by mail.

Return by Mail

Returning an item to Francesca’s is simple. Follow these steps:

  1. Fill Out the Form: Start by filling out the return form online at Francesca’s Return Form. Provide your Order number and Email Id as shown in the screenshot below.
Francesca's return form
  1. Prepare Your Package: Print the return label and attach it to your package. Make sure the original receipt and tags are included.
  2. Drop Off the Package: Take your package to any FedEx location, drop box, or give it to a FedEx driver. Or send it to:

Francesca’s Returns
8760 Clay Road, Suite 100
Houston, TX 77080

Return to a Boutique

If you bought an item in one of Francesca’s boutiques or placed a special order, you can return it to any boutique.

Take your item to any Francesca’s boutique for a refund or merchandise credit. Note that PayPal orders can only be returned for a merchandise credit. Here’s how:

  • With a Receipt: You’ll get a refund to your original payment method or a merchandise credit if it’s past 21 days.
  • Without a Receipt: You will receive a merchandise credit for the lowest price the item was sold for in the last 90 days.
francesca's return policy

Costs and Refunds

  • Return Shipping Cost: Using Francesca’s return label costs $5, deducted from your refund.
  • Processing Time: Refunds are processed within 7-14 business days after the return is received.

Special Cases

  • Afterpay Purchases: These cannot be returned in boutiques. Use the online returns portal.
  • Gifts: If you have the original receipt, you can get a refund or merchandise credit. Without a receipt, you will get merchandise credit.

For any further queries regarding the returns, you may visit returns page on Francesca’s website.


Here are some common questions about Francesca’s return policy:


Francescas return policy is designed to make returns easy and hassle-free. Whether you’re returning in a boutique or by mail, just follow the simple steps, and you’ll have your refund or merchandise credit in no time.

Happy shopping!

Feel free to print this guide or save it for future reference. If you have any more questions, Francesca’s Guest Services is always ready to help.

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