Floor and Decor Return Policy: Simplified

floor and decor return policy

Buying things for your home is exciting, but sometimes, things don’t go as planned. Maybe the tile you picked doesn’t match your kitchen, or the new flooring isn’t quite right. That’s where a good return policy helps.

Floor & Decor, a store that sells home improvement products, has a clear return policy. Let’s break it down so everyone can understand it.

Floor and Decor Return Policy

90-Day Return Policy

  • Time Frame: You have 90 days from the day you bought the item to return it.
  • Receipt: Keep your sales receipt. It shows proof of your purchase.
  • Condition: The item must be undamaged and in a condition that can be sold again.

After 90 Days or Without a Receipt

  • Discretionary Refund: You might still get a refund, but it will be up to the store.
  • Lowest Price: The refund could be at the lowest price the item was sold for.
  • Photo ID: You need a valid photo ID. The store will record this information.
  • Verification System: Floor & Decor uses a system to check if the return is okay. All returns must be approved by this system.

Approval and Processing of Returns

For all approved returns, whether within 90 days or after:

  • Undamaged and Resalable: All returned items must be undamaged and in a condition that can be sold again.
  • Refund Method:
    • Within 90 Days: Refunds are given in the same way you paid.
    • After 90 Days or Without a Receipt: Refunds are given as store credit.
  • Large Returns Over $500: If you paid in cash or check for an amount over $500, the refund will be sent to you as a check in the mail.

How to Return Items

Steps for Returning Items

  • In-Store Purchase: Take the item back to any Floor & Decor store.
  • Online Purchase: You can return online purchases to a store.
  • Method of Refund: If you return within 90 days, you’ll get your refund in the same way you paid. If it’s after 90 days or without a receipt, you’ll get store credit.

Condition for Returns

  • Original Packaging: Items must be in their original packaging. For example, tiles bought in a box must be returned in a box.
  • Special Cases:
    • Samples: Individual pieces bought as samples can be returned.
    • Decorative Mosaics: These can be returned if unopened and in original packaging.

Important Things to Remember

  • No Returns After Installation: Once you’ve installed a product, you cannot return it. Make sure you check everything before installation.
  • Damaged or Defective Products: If an item is damaged or defective, you can exchange it.

Special Orders and Custom Orders

  • Special Orders: You can cancel special orders before they ship without any fees. After shipping, you are responsible for return shipping costs.
  • Custom Orders: These are non-refundable once you place the order. If there’s damage, you can exchange it.
floor and decor return policy

Dealing with Damages and Lost Shipments

  • Damaged Shipments: Do not refuse the shipment. Note any damage and call Customer Care.
  • Lost Shipments: If your order gets lost, contact Customer Care.

Contacting Customer Care

  • Phone: Call 877-675-0002 or 404-720-9120 for help.
  • Hours:
    • Monday to Thursday: 8 AM – 7 PM (Eastern Time)
    • Friday: 8 AM – 6 PM
    • Saturday: 9 AM – 6 PM
    • Sunday: Closed
  • Email: For damaged shipments, email webdamage@flooranddecor.com.
  • Submit the Contact Us form with your query. Screenshot of the contact form shared below
contact us for floor and decor

For any further queries regarding floor and decor return policy, you may visit the returns page on their website.



Understanding Floor and Decor return policy helps you shop with confidence. Always keep your receipts, check your items before installation, and know that the store is there to help with any issues.

Happy shopping and home improving!

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