Ace Hardware Return Policy: A Simple Guide

ace hardware return policy

When you shop at Ace Hardware, knowing their return policy is important in case you need to return something. This guide explains everything in simple terms, with detailed information to help you understand what to do if you want to return an item.

Ace Hardware Return Policy

30-Day Return Window

  • Time Frame: You have 30 days from the date of purchase to return most items. This means you should check your calendar from the day you bought the item and count 30 days forward.
  • Condition of Items: Items must be unused, uninstalled, and in their original packaging. This means you shouldn’t use the item at all or take it out of its packaging if you think you might return it.

Where to Return

  • Local Ace Store: The best place to return items is your local Ace Hardware store. This is the easiest and quickest way to get a refund.
  • Alternative Instructions: If you can’t get to a store, contact Ace Customer Care at 888-827-4223. They will give you instructions on how to return your item.

Proof of Purchase

  • Receipt or Packing Slip: Always bring your receipt or packing slip. This document shows when and where you bought the item.
  • Valid Photo ID: You will also need to bring a valid photo ID, like a driver’s license or a school ID.

How to Return an Item

Steps to Return an Item

  1. Go to Your Local Store: Take the item and your receipt to a nearby Ace Hardware store.
  2. Check Item Condition: Ensure the item is unused and in its original packaging. This means it should look just like it did when you bought it, without any signs of use.
  3. Bring Necessary Documents: Bring all paperwork, instructions, parts, and accessories. This includes any manuals or extra parts that came with the item.
  4. Show ID: Have a valid photo ID with you. This helps the store confirm your identity and process your return.

Contact Customer Care

  • Phone Support: If you can’t visit a store, call 888-827-4223 for instructions. The customer care team will guide you on how to return the item by mail or through other means.

Refund Process

Refund Methods

  • Original Form of Payment: Refunds are issued in the original form of payment. For example, if you paid with a credit card, the refund will go back to that card.
  • Ace Rewards: If you used Ace Rewards for the purchase, the reward value will be forfeited upon return. This means you won’t get back the points or discounts used.
  • Gift Card Option: If the original payment method is unavailable, you’ll receive a gift card instead. This can be used for future purchases at Ace Hardware.

Processing Time

  • Refund Time Frame: Refunds may take 3-5 business days to process. This is the time it takes for Ace Hardware to complete the refund.
  • Bank Processing: Your bank might take additional time to show the refund in your account. This depends on your bank’s policies and can add a few more days to the process.

Shipping Costs

  • Return Shipping: If you return items by mail, you must pay for shipping unless the item was incorrect or damaged. This means you’ll cover the cost of sending the item back unless there was a mistake with your order.

For more details on the Ace Hardware Return Policy, visit their portal online.

Special Return Conditions

ace hardware gift card

Exceptions to the 30-Day Policy

  • Gift Cards: Cannot be returned. Once you buy a gift card, it’s yours to keep or give to someone else.
  • Outdoor Power Equipment: Must be unused and in original packaging. No returns if fuel or oil has been added. This includes items like lawnmowers, chainsaws, and generators. If you put fuel or oil in the equipment, you’ll need to contact the manufacturer for any issues.
  • Clearance Items: Final sale, no returns. These items are sold at a discount and cannot be returned.
  • Hazardous Materials: Items with flammable liquids or gases cannot be returned. This includes items like certain cleaning supplies and fuels.
  • Paint: Return limited due to suspected fraud or abuse. Ace Hardware may refuse to accept paint returns if they suspect fraudulent activity.

Customized Items

  • Tinted Paint: Cannot be returned or exchanged. Once paint is tinted to a specific color, it cannot be returned, even if the color doesn’t look the same as it did online or on a paint chip.
  • Assembled Items: May incur a restocking fee. Contact the store for details. If you return an item that has been assembled, you might have to pay a restocking fee of 15%, with a minimum fee of $20.

Vendor-Specific Return Policies

STIHL Products

  • Return Location: Must be returned to the original store of purchase. If your local store does not carry STIHL products, they cannot accept your return.

Hanover Outdoor Products

  • Contact Hanover: Do not return to the store. Instead, contact Hanover customer service at 877-397-5144 or email They will help resolve any issues with your product.

Little Giant Ladder Systems

  • Direct Return: Return directly to the vendor. Some ladder systems are fulfilled by the vendor and not by Ace Hardware stores. Contact Little Giant at 800-453-1192 for return instructions.

MR COOL Products

  • Vendor Contact: For returns, contact MR COOL at 270-366-0457 or These items should not be returned to Ace Hardware stores.


By following these detailed steps and understanding Ace Hardware return policy, you can make returns smoothly and efficiently.

If you have any more questions, feel free to ask an Ace Hardware associate or call their customer service for help.

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