Lowe’s Return Policy with Receipt: Simplified

lowe's return policy with receipt

Lowe’s, one of America’s largest home improvement retailers, offers a wide range of products from tools and building materials to appliances and home decor. With such a diverse inventory, it’s natural that sometimes you might need to return an item.

In this guide, we’ll break down every aspect of Lowe’s return policy in simple, easy-to-understand language.

Overview of Lowe’s Return Policy

Here’s a quick look at Lowe’s return policy:

  • General Return Period: Most items can be returned within 90 days.
  • Extended Return Period: If you used a Lowe’s credit card or specific business accounts, you have 365 days to return items.
  • Proof of Purchase: You must have a valid receipt or proof of purchase.
  • Refund Method: Refunds are given in the original form of payment.
  • Return Options: In-store or ship back (for eligible items)

Now, let’s break this down and look at each part more closely.

Detailed Return Policy

90-Day Return Window

Lowe’s offers a 90-day return period for most new, unused merchandise. This gives customers ample time to decide if their purchase meets their needs.

What You Need for a Return

To make a return at Lowe’s, you should bring:

  1. The item you want to return
  2. Your receipt or proof of purchase (if available)
  3. A valid photo ID

Proof of Purchase your receipt is Required

  • Valid Receipt: A valid receipt is necessary for returns.
  • Other Proofs: Lowe’s can also validate purchases using order numbers, payment cards, phone numbers, Pro Rewards Account, or MyLowe’s Rewards Account.
Lowe's return policy

Different Ways to Return Items

Return for Online Purchases

For items purchased on Lowes.com, you have two return options:

  1. Return to a store
  2. Ship the item back (for eligible items)

In both cases, start the return process online:

  1. Visit the Lowe’s return page on their website
  2. Enter the Order Number & Email ID as shown in the screenshot below
Lowe's returns page
  1. Select the item to return
  2. Return in store
    • Generate the in-store return barcode (for returning in-store)
    • Bring the item in-store to return along with the barcode
  3. Ship the item back
    • Generate a FedEx return label (for shipping back)
    • Handover the item to FedEx to ship the item back

Returns for In-Store Purchases

Lowe’s Outlet stores have a separate, more restrictive return policy:

  • Most sales are final
  • Returns only accepted for mechanical or electrical defects within 48 hours of purchase.
  • Returns must be made to the same Outlet store where purchased

Special Return Time Frames

365-Day Policy for Certain Payment Methods

Purchases made with these payment methods have a 365-day return window:

  • Lowe’s Commercial Account (LCA)
  • Lowe’s Business Advantage (LBA)
  • MyLowe’s Rewards Credit Card
  • Lowe’s Business Rewards (LBR)
  • Lowe’s PreLoad Plus Mastercard

48-Hour Policy for Specific Items

Some items must be returned within 48 hours of delivery or pickup:

  • Major appliances
  • Outdoor power equipment
  • Highway trailers

30-Day Policy for Certain Items

Some items have a 30-day return policy:

  • TVs and electronics
  • Outdoor power equipment (if unopened and unused)
  • Water heaters
  • Air conditioners and dehumidifiers

Holiday Items

Must be returned before the holiday date. After the holiday, returns are not accepted.

Moroccan styled home decor

Exceptions to the Return Policy

Non-Returnable Items

Some items cannot be returned, including:

  • Gift cards
  • Labor and installation charges
  • Delivery charges (unless due to Lowe’s error)
  • In-store credits and merchandise cards

Holiday Items

Holiday items must be returned on or before the day of the holiday.


Lowe’s has a unique policy for plants:

  • Trees, shrubs, and perennials: Can be returned within one year with a receipt
  • Other plants: Follow the standard 90-day return policy

Hazardous Materials

  • Return Process: Items with flammable liquids or lithium batteries must be returned to a store, not by mail.

Special Order Configured Products

  • Restocking Fee: Special order items returned after 72 hours are subject to a 20% restocking fee.

How Refunds Work

Original Payment Method Refunds

In most cases, Lowe’s will refund your purchase to the original payment method.

Special Cases

  • Gift Card purchases: Refunded as in-store credit
  • Check purchases: Refunded as in-store credit if within 3 days; after 3 days, may be refunded in cash or in-store credit
  • Lowe’s Pay purchases: Credited back to the financing institution

Lowe’s accepts returns at any of their stores in the United States, with some exceptions for certain items.


Wrapping Up

Lowe’s return policy is designed to provide flexibility and satisfaction to customers. With a standard 90-day return window for most items, and extended periods for certain payment methods, Lowe’s aims to ensure customers have ample time to evaluate their purchases.

Always keep your receipt when possible, and be aware of specific return timeframes for certain categories of items.

If you’re ever unsure about a return, don’t hesitate to contact Lowe’s customer service or speak with a store associate for clarification.

Happy shopping!

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