Lowes Return Policy: Simplified

Wondering about Lowes return policy? Get a complete breakdown of return windows, exceptions, refunds, and more in this easy-to-read guide!

lowes return policy

Lowes has a return policy designed to make shopping worry-free. Whether you bought a tool, appliance, or home improvement item, knowing the return rules can save you time and hassle. This article will break down everything you need to know about Lowes return policy.

Lowe’s Return Policy Overview

CategoryReturn WindowRefund MethodExceptions
Most Items90 daysOriginal payment methodSee exceptions below
Lowe’s Commercial & Business Accounts365 daysOriginal payment methodSome exclusions apply
Major Appliances48 hoursOriginal payment methodMust be defective upon delivery
Outdoor Power Equipment30 daysOriginal payment methodExcludes CRAFTSMAN battery & electric items (90-day policy)
Liquid Paint30 daysOriginal payment method
TVs & Electronics30 daysOriginal payment method
Utility Vehicles, Golf Carts, Go-Karts, Motorized Bikes48 hoursOriginal payment methodMust return to original purchase location with all paperwork
Air Conditioners & Evaporative Coolers48 hoursOriginal payment method
Paint Sprayers48 hoursOriginal payment method
CRAFTSMAN Battery & Electric Outdoor Power Equipment90 daysOriginal payment method
Water Heaters30 daysOriginal payment method
Outdoor Power Equipment30 daysOriginal payment methodIncludes mowers, trimmers, edgers, blowers, snow throwers, tillers, chippers, subcompact tractors, etc.
Plants1 year (trees, shrubs, perennials)Original payment methodOther plants: 90 days
Non-Returnable ItemsNo returnsN/ASee below for details
Gift CardsNo returnsN/ALost/stolen cards replaced only with receipt

How to Return an Item

Lowe’s offers two ways to return an item:

1. In-Store Returns

  • Bring your item to any Lowe’s store.
  • Provide proof of purchase (receipt, order number, payment card, or MyLowe’s account).
  • Refunds are processed to the original payment method.

2. By Mail

No Returns Without Proof of Purchase

Lowe’s requires a valid proof of purchase. Acceptable proof includes:

  • Original receipt (paper or electronic)
  • Order number
  • Credit/debit card used for purchase
  • Phone number linked to the order
  • MyLowe’s Rewards or Pro Rewards account

Without proof of purchase, Lowe’s will not accept returns.

lowes outlet

Exceptions & Special Return Rules

1. Lowe’s Outlet Store Purchases

  • All sales are final, except for defective major appliances.
  • Defective major appliances must be returned within 48 hours.
  • Returns must be made to the same Outlet location.

2. Non-Returnable Items

The following items cannot be returned:

  • Labor and installation services
  • Delivery and shipping fees (unless due to Lowe’s error)
  • In-store credits, refund cards, merchandise cards
  • Any type of gift card (Lowe’s, Visa, Mastercard, third-party)
  • Safety masks and face coverings
  • Highway trailers
  • As-is merchandise
  • Paint samples
  • Items that have been used and could pose a biohazard risk

3. Special Order Products

  • Special order items canceled after 72 hours are subject to a 20% restocking fee.

4. Holiday Items

  • Christmas & Halloween items must be returned before the holiday.
  • Items bought after the holiday are final sales.

5. Defective Items

  • For defective items, Lowe’s offers repairs under the manufacturer’s warranty.
  • Call Lowe’s Service Advantage at 1-888-77-LOWES (56937) for repairs.

Lowe’s Refund Policy

  • Refunds go to the original payment method.
  • If you paid by check, refunds within 3 days are issued as store credit.
  • Cash refunds over $1,000 are issued as a mailed check.
  • Gift card purchases are refunded as store credit.
  • Lowe’s Pay purchases are credited back to the financing institution.
  • Refunds typically process within 7-10 days.

If you have any more questions about the returns, you can visit Lowes return policy on their website.

FAQs

Summary

Lowes return policy is flexible, but knowing the rules will help you avoid surprises. Keep your receipt, check for exceptions, and return items within the right timeframe.

If you have questions, call Lowe’s customer service at 1-800-445-6937 for assistance.


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