Cider Return Policy US: Simplified [2024]

Welcome to our guide on Cider return policy! If you ever need to return something you bought from Cider, don’t worry. We will explain everything in a way that’s easy to understand. Let’s get started!

Overview of Cider Returns Policy

Cider wants you to be happy with your purchase, so they offer FREE returns for every order! Here are the main points:

Free returns: You can return your first order for free. If you need to return more items from the same order, you’ll have to pay for shipping.
14 days to submit a return request: You have 14 days from when you receive your items to ask for a return.
7 days to mail back your items: After you ask for a return, you have 7 days to send your items back.
Ship to the US warehouse: Make sure to send your returns to Cider’s warehouse in the United States.

If you have any questions, you can email Cider at hi@shopcider.com.

Return Conditions

Remember, the original shipping cost (if any) is not refundable, in most cases

Unworn and Unwashed: Items must be in their original condition. This means they should not be worn, washed, or altered in any way. If an item looks used, it will not qualify for a refund.
Original Packaging: Keep all the original packaging and tags attached to the items. Removing tags or packaging can make the item ineligible for return.
Hygiene Stickers: For swimwear, hygiene stickers must be intact. If these stickers are incomplete or removed, the return will not be accepted. This ensures the hygiene and safety of all customers.

Items That Cannot Be Returned

Some items can’t be returned or refunded. These include:

Final Sale products: These items are marked as non-returnable.
Store credit purchases: If you paid with store credits, those items are also non-returnable.
Hygiene items: Panties and accessories (except scarves) can’t be returned for hygiene reasons.

How to Start Cider Returns

Cider makes it easy to start a return. You can do this either through their app or their website. Here’s how:

Using the Cider App or Website

Log In: First, log in to your Cider account using the email address linked to your order.
Go to Orders: Navigate to the “Orders” section and find the order you want to return.

Select Orders to return items as per Cider return policy

Click Return Items: Select the items you want to return and click the “RETURN ITEMS” button to start the return process.

Select the items to return as per Cider Return Policy

Identify Return Items: Select the items to return and specify the reason for returning.
Return Confirmation: You will receive a confirmation email after submitting your return request. If you don’t see this email, check your spam folder.

Shipping Your Return

Once you have submitted your return request, follow these steps to ship your items back to Cider:

Print the Label: If Cider provides a shipping label, print it out and attach it to your package
Drop off the package to the USPS location. You can Locate the nearest USPS location here.
Choose a Carrier: If no label is provided, choose a carrier (like USPS, FedEx, or UPS) and ship the package to Cider’s warehouse. The address will be provided in the return instructions.
Track Your Package: Update your package tracking info on the Cider app. This helps Cider identify your return package. Keep the return receipt until your refund is processed. It can take 5-25 days for your package to reach the warehouse, depending on where you live.

Note: Do not send your return to the sender’s address on the package. Always use the address provided in the return instructions from Cider. Warehouse address will be sent to you via email after the return process is submitted.

Cider Refund Policy

After Cider receives your return, they will process your refund within 7-10 days. Here’s what you need to know about how refunds work:

Credit or debit card: Refunds go to your card within 5 business days.
PayPal, Klarna, etc.: Refunds go to your online payment method within 5 business days.
Cider gift card: Refunds will be issued as a gift card to your Cider account.
If you paid with store credits from a previous return, you can’t get a free return.

Instant Refund Service

Some lucky customers can get an instant refund, which means Cider will process your refund within 24 hours. This depends on your payment method. You’ll get an email once this special refund is issued.

Exchanges

Cider does not offer exchanges at the moment. If you need a different size or color, you should:

Return the Original Item: Follow the return process to send back the item you don’t want.
Place a New Order: Once your return is processed, you can place a new order for the item you want.

FAQs

How long do I have to return an item?

You have 14 days from the day you receive all items in your order to submit a return request.

Can I return items that have been worn?

No, items must be unworn, unwashed, and in their original condition with tags attached.

What if I can’t print the shipping label provided by Cider?

If you can’t print the label, you can show the QR code at a USPS location to have it printed there. Alternatively, contact customer service for further assistance.

How will I get my refund?

Refunds will be issued to the original payment method. For gift cards, the refund will be in the form of a new gift card.

Can I exchange an item?

No, Cider does not offer exchanges. You should return the item and place a new order.

What items cannot be returned?

Final sale items, items bought with store credit, and hygiene items like panties and accessories (except scarves) cannot be returned.

How long does it take to process a refund?

Cider typically processes refunds within 7-10 business days upon receipt of the returned item at their warehouse

What if I received a damaged or defective item?

Contact Cider’s customer service at hi@shopcider.com immediately. They will guide you through the process of returning the damaged or defective item and getting a refund or replacement.

Does Cider offer free returns?

Yes, the first return request for each order is free. Additional returns will have shipping costs.

How do I update my package tracking information on the Cider app?

After shipping your package, go to the return request section on the Cider app and enter the tracking number and carrier name. This helps Cider identify your return package.

What if my return package gets lost in transit?

Keep the return receipt from the courier and contact customer service with the tracking information. They will assist you in resolving the issue.

How do I get a refund if I paid with Klarna?

If you paid with Klarna, your refund will be processed back to your Klarna account within 5 business days after Cider receives your returned items. For more details you may visit the Klarna refund section on Ciders return policy page.

That’s it! Now you know everything about Cider return policy. If you have more questions, check out Cider’s website or contact their customer service.

Happy shopping!

Cider Return Policy US: Simplified [2024]