Boohoo Return Policy: What U.S. Shoppers Need to Know in 2025

Boohoo is a popular fashion brand that offers trendy clothes at budget-friendly prices. If you’re shopping with Boohoo from the USA, it’s important to understand how their return policy works, so you don’t get stuck with something that doesn’t fit or isn’t quite right.

This article breaks down Boohoo return policy in the easiest way possible. Whether you’re wondering about return timeframes, refunds, or what to do with damaged items, you’ll find all the answers here.

Quick Overview of Boohoo Return Policy

Understanding Boohoo’s Return Policy Step-by-Step

No More Cash Refunds After May 15, 2025

As of May 15, 2025, Boohoo no longer gives refunds in cash or to your original payment method (like a credit card). Instead, they offer:

• Store credit (which you can spend on future orders)
• Vouchers (sent via email)

Note: If your order was placed before May 15, 2025, you can still get a cash refund.

Why Choose Store Credit?

If you pick store credit when starting your return in the Boohoo returns portal, you’ll get:

• 10% extra added to your refund value
  (Example: Return $50 of items? Get $55 in credit.)

But heads up! This doesn’t apply if:

• You’re returning faulty items
• Your original order was paid for with store credit

How to Return an Item (for Boohoo-Supplied Products)

Returning something to Boohoo? Here’s what to do:

1. Repack your items
   • Must be unworn, unwashed, and have original labels
   • No original packaging? No problem! Just use something sealable, waterproof, and not see-through
2. Go to the returns portal
   Boohoo Track & Return Portal
3. Enter your order number and email/postcode. The screenshot of the return portal is shared below

4. Choose how you want to return it
   • Print a label at home or use a printer-less drop-off location
5. Send it off and keep proof of postage!
6. Track it
   • Boohoo will email you once they receive it

Cost: For U.S. shoppers the Return fee is $6.00 per parcel (deducted from your refund)

No Exchanges Available

If you want a different size or style, Boohoo doesn’t do direct exchanges. Instead:

1. Return the item
2. Get your refund/store credit
3. Place a new order for the item you want

What Items Can’t Be Returned or Canceled?

For clarity, Boohoo says your right to cancel does not apply to:

• In-store purchases
• Perishable items (like food, alcohol, or flowers)
• Unwrapped computer software (including CDs and DVDs)
• Custom-made or personalized items
• Vitamins or supplements if the seal has been broken

And for hygiene reasons, Boohoo also does not accept returns or refunds on:

• Face masks
• Pierced jewelry
• Cosmetics or beauty products (if opened)
• Swimwear or lingerie (if hygiene seal is broken)
• Medicines and toiletries (if opened or used)

Clothing and footwear must be:

• Unworn, unwashed, and have original tags
• Shoes should be tried on indoors only
• Homeware must be unused and in original packaging

Items from Other Brands (Concessionaire Products)

Sometimes, your Boohoo order might include items sold by partner brands (called “Concessionaire Brands” like DBZ). These have slightly different rules.

• Return these directly to the brand using instructions included in your parcel
• You’ll be charged a $1.99 return fee
• You’ll get an email once they receive and process your return

Mixed Orders?
If your order includes both Boohoo and concession items:

• Boohoo items = $1.99 fee per parcel
• Concession items = $1.99 flat fee, no matter how many you return

When Will I Get My Refund?

Here’s the general timeline:

If you paid with a gift card, your refund comes back as a new voucher.

What If Something’s Wrong?

Received a Faulty Item?

Don’t return it yet! First, contact Boohoo through their Contact Us page.

When you reach out, have this info ready:

• Your name
• Order number
• Product name and code (from your order email)
• A description of the fault
• A photo of the issue (optional at first, but they’ll ask for it later)

Faulty items don’t qualify for store credit bonuses and must go through customer service.

Missing or Incorrect Item?

• Double-check your emails—some items may ship separately or be out of stock
• Still missing something? Go to the Contact Us page within 14 days of receiving your order

Using Afterpay? Here’s How Returns and Refunds Work

If you used Afterpay to make your Boohoo purchase, here’s how returning items works:

• You still get the full 28 days from the day your order arrives to send anything back.
• Returns are processed the same way as regular orders through the returns portal.

Haven’t Gotten Your Refund Yet, but a Payment Is Due?

If your return hasn’t been processed and your Afterpay payment deadline is coming up, here’s what to do:

1. Open the Afterpay app.
2. Go to Order Details and choose Returning an Order.
3. Select whether the order was made in-store or online.
4. Follow the prompts to enter your return details.

Tip: Boohoo can’t extend your invoice deadline, so be sure to contact Afterpay directly if you need more time.

Returning Just Part of Your Order?

No problem—Afterpay will:

• Deduct the value of your returned items from your final payment
• Update your invoice within 24 hours after your return is processed

If you’ve already paid off the full amount or your return is worth more than what’s left to pay, Afterpay will refund you the difference.

How to Contact Boohoo for Help

You can reach Boohoo’s customer care in these 3 ways:

1. Online Contact Form: Fill it out on their Contact Us page
2. Facebook Private Message
3. Virtual Agent Layla: For instant help with common issues

Tip: Always have your order number ready when reaching out.

Pro Tips for Hassle-Free Returns

As someone who’s navigated way too many online return processes, here are a few shopper-savvy tips:

1. Choose store credit if you shop often, it comes with a 10% bonus.
2. Don’t mix multiple orders in one return parcel. It may slow down your refund.
3. Snap a quick photo of your item before mailing it back. Just in case something goes wrong.
4. Keep your tracking number. No proof = no refund.
5. Return items early. The 28-day clock starts from the day you receive them, not the day you decide to return.

Common Questions

Final Thoughts

Boohoo’s return policy is pretty easy to follow—as long as you know the basics:

• No cash refunds after May 15, 2025
• Choose store credit for a faster refund and a bonus
• Stick to the 28-day return window
• Keep proof of postage and follow the correct process for concession items

Happy returning—and even happier re-shopping with that 10% bonus!

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Boohoo website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Boohoo Customer Service directly is the best resource.