Stacees Return Policy: Simplified

stacees return policy

If you bought something from Stacees and you’re not happy with it, don’t worry! Stacees has a return policy that helps you get a refund or replacement.

This guide will explain Stacees return policy in very simple terms, so everyone can understand it.

What Can You Return?

Stacees allows returns under specific conditions. Here’s what you can return:

  1. Damaged Items: If the item you received is damaged, you can return it. For example, if you ordered a dress and it arrived with a tear or stain, you can send it back.
  2. Defective Items: If the item has a manufacturing defect, such as a zipper that doesn’t work or a seam that is poorly sewn, it qualifies for a return.
  3. Wrong Items: If you received the wrong item, meaning it’s not what you ordered, you can return it. For example, if you ordered a blue dress and received a red one, you can return it.

You must return the item within 14 days of receiving it. This means you need to act quickly once you notice an issue with your purchase.

Conditions for Returning Items

To return an item, it must meet these conditions:

  • Unused: The item should not be worn or used. This means you can’t wear the dress to a party and then decide to return it.
  • Unwashed: The item should not be washed. Washing the item means it can no longer be returned.
  • Unaltered: The item should not be changed in any way. For instance, if you altered the length of a dress, it cannot be returned.
  • Tags On: The item must have the original tags attached. Removing the tags means the item can’t be resold and therefore can’t be returned.

How to Start a Return

  1. Contact Customer Service: First, you need to reach out to Stacees customer service. This is important because they will guide you through the return process.
  2. Request a Return: Ask customer service to initiate the return process for your item. Explain the reason for the return, whether it’s damaged, defective, or the wrong item.
  3. Do Not Return to the Package Address: Don’t send the item back to the address on the package or website. The return address is different, and customer service will provide you with the correct one.

Steps for Returning an Item

  1. Create a ticket: Open your order list and create a ticket within 14 days upon receiving your order.
  2. Take Pictures: If your item is damaged, defective, or wrong, take pictures of it. This helps customer service understand the issue better and speeds up the return process.
  3. Get Permission: Contact Customer service and they will give you permission to return the item. They will provide the return address.
  4. Ship the Item: Send the item back using a reliable shipping method. Keep the shipping receipt and tracking number as proof.
  5. Notify the customer service: After shipping the package, notify the customer service representative that your shipment is on its way. Please provide them with the shipment’s tracking number provided by your Local Post Office.
  6. Notification: Stacees will notify you by sending an email when they receive the item. This is an important step as it confirms they have the item back.
  7. Inspection: They will inspect the item to make sure it meets the return conditions.
  8. Refund: If everything is okay, they will process your refund/return within 3 to 5 business days. This will be done through your original payment method.

Refund Details

  • Full Refund: You will get a full refund, including shipping fees for damaged, defective, or wrong items. This means you get back the money you paid for the item and the cost of shipping it to you.
  • Processing Time: Refunds usually take 7-15 business days to show up in your account. The exact time depends on your bank or card issuer.

Special Cases

  • Custom Orders: Custom-fit items cannot be returned unless they are damaged or defective. These items are made specifically for you, so they can’t be resold.
  • Rush Orders: Rush fees are not refunded unless the order is defective. If you paid extra for faster shipping and the item is fine, you won’t get that extra fee back.
  • Final Sale Items: No returns or refunds for final sale items. These are items sold at a significant discount and are not eligible for return.
  • Size and Fitting Issues: Slight size variations can be adjusted by a local tailor. Stacees may reimburse some alteration costs based on the price of the dress. For example,
    • If your dress costs $99 or less, you can get up to $35 for adjustments.
    • If your dress is priced between $100 and $199, you can receive up to $50.
    • For dresses priced above $200, you can get up to $75.
    • If your dress is slightly too big or too small, you can get it adjusted locally, and Stacees will cover part of the cost .

Order Cancellation

Your order begins processing immediately after placement. Stacees understand the importance of ordering for your special occasion, and their cancellation policy reflects their commitment.

Please note that each dress is custom-made, and once production begins, materials cannot be reused. While cancellations may be possible during processing, they cannot be accommodated once the order enters the shipping phase.

Cancellation Policy:

  • Within 12 Hours: Eligible for a partial refund comprising full shipping costs and 90% of the product purchase price.
  • 12-24 Hours: Eligible for a partial refund comprising full shipping costs and 80% of the product purchase price.
  • 24-48 Hours: Eligible for a partial refund comprising full shipping costs and 50% of the product purchase price.
  • Over 48 Hours: Eligible for a partial refund of full shipping costs only.

Once your order has shipped, cancellation is no longer possible.

If you wish to cancel your order, please log in to “My Orders,” select the order, and request cancellation. Alternatively, click “Contact Us” to proceed.

Contact Us

If you have any questions related to your purchases, returns or refund , you may visit contact us page on Stacees website and raise a ticket as shown in the screenshot below

stacees contact form

If you have any other returns related query, you may visit the returns page on Stacees website.


Tips for a Smooth Return Process

  • Inspect Your Order: Check your items as soon as you receive them. This way, you can quickly identify any issues and start the return process within the 14-day window.
  • Act Fast: Start the return process within 14 days. Don’t wait too long to contact customer service if there is a problem with your order.
  • Keep Proof: Keep your shipping receipt and tracking information. This is important in case the return shipment gets lost or there are any issues with the return.
  • Follow Instructions: Contact customer service for any return requests. They will provide you with the correct return address and other necessary details.


Stacees aims to make your shopping experience pleasant. If you encounter any issues with your order, Stacees return policy is designed to help you.

By following the steps and conditions outlined, you can ensure a smooth and hassle-free return process.

If you have any more questions, don’t hesitate to reach out to Stacees customer service. They are there to assist you!

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