Dick's Return Policy: Simplified

Q: What if I don’t have my receipt?

~ Use your order confirmation email for proof of purchase. ~ Contact customer service at 1-877-846-9997 to request a copy of your receipt. ~ Returns without a receipt require a valid ID and will be refunded as store credit at the lowest price .

Q: Can I return an item after 90 days?

Only if you have no proof of purchase , but you will get store credit instead of a refund.

Q: Can I return used items?

~ Most used items cannot be returned unless defective. ~ Exceptions: Items like Nike Adapt shoes, pre-owned/demo products can be exchanged within 7 days .

Q: Can I return a damaged item?

~ Yes, damaged items can be returned within 90 days . ~ If defective, it may fall under the manufacturer’s warranty .

Q: How long does a refund take?

~ In-store returns: Up to 14 business days . ~ Mail-in returns: About 2-3 weeks after Dick’s receives the item.

Q: Can I exchange an online item in-store?

Yes, as long as it’s not an online-only product .

Q: What if I paid with a gift card?

~ The refund will go back to the same gift card . ~ If you lost it, contact customer service for a replacement.

Q: Can I return an item bought with a coupon or reward?

Yes, but the refund will be adjusted based on the discount used.

Q: What happens if my item is missing parts?

~Electronics and other items must be returned with all accessories . ~ Some items may need to be returned to the manufacturer .

Dick’s Sporting Goods is one of the most popular retailers for sports enthusiasts, offering a wide range of products from various brands.

In this article, we will look into the details of Dick’s Return Policy, covering the key aspects, exceptions, and tips for successful returns.

Quick Overview of Dick’s Return Policy

Store	Return Window	Refund Method	Proof of Purchase Required?
Dick’s Sporting Goods, Calia, VRST, Golf Galaxy	90 days	Original payment method	Yes, for full refund
Dick’s Sporting Goods Warehouse, Going, Going, Gone!	30 days	Original payment method	Yes, for full refund
Returns without a receipt	No time limit	Store credit at lowest price	Yes, valid ID required
Gift receipt returns	90 days	Gift card or exchange	Yes
Opened electronics	90 days	Original payment method	Must have all accessories
Hyperice/Theragun (opened)	30 days	Original payment method	Excludes refurbished items
Pre-owned/refurbished/demo items	7 days	Exchange only	Must be in the same condition

Return Conditions

Items must be clean and in resalable condition.
Certain items cannot be returned once opened (list below).
Some returns are handled by the manufacturer’s warranty.
Scorecard Rewards or coupons used will be deducted from the refund amount.
Refunds may take up to 14 business days for processing.

How to Return an Item

In-Store Returns

Take the item to any Dick’s Sporting Goods location.
Bring a valid proof of purchase (receipt, order confirmation, return barcode, etc.).
If you lost your receipt, contact customer service at 1-877-846-9997.
Without proof of purchase, returns are accepted but will be refunded as store credit at the lowest selling price.

Mail-in Returns

Package your items securely: Place your items in a sturdy box and include a copy of your receipt or packing slip.
Print a return label: Go to Dick’s website and enter your order number and billing ZIP code to get a return label. Screenshot of the return page shared below.
Ship your package: Affix the return label to your package and ship it for free using the carrier of your choice.
Refunds for online returns take about 2-3 weeks after Dick’s receives the item.

Exchanges

Available in-store for both online and in-store purchases.
Online-only products cannot be exchanged in-store.
To exchange an item online, return it by mail and contact customer service to place a new order at the original price.

Returns without Receipt

Dick’s Sporting Goods accommodates returns without a receipt also.

If you don’t have a receipt, Dick’s Sporting Goods may still accept the return, but it can be more challenging.
They will attempt to look up your purchase using your account information, credit card, or other transaction details.
Customers are required to provide a valid ID for no-receipt returns.
The refund may be issued as store credit for the lowest selling price.

Refunds

In-store returns take up to 14 business days to process.
Mail-in returns take 2-3 weeks for a refund after the item is received.
If paid with a gift card, the refund goes back to the original gift card.
If the gift card is lost, contact customer service to issue a new one.

Items That Cannot Be Returned

Final Sale Items

Trading cards
Custom, personalized, or special order items
Autographed memorabilia
Firearms, ammunition, hunting bows, crossbows
Gun Powders, Primers, Rifles/Muzzleloaders, Black Powder
Items requiring fuel or gasoline
Airbeds
Gift cards

Bikes

Cannot be returned after purchase.
There is a 24-hour grace period for size and color verification.
Only unused bikes with original tags can be returned within 24 hours.

Baseball/Softball Bats

Used bats cannot be returned.
Unused bats can be returned with a valid proof of purchase.

Items with Broken Factory Seals

Cannot be returned if opened:

Football helmets
Air beds
Electronic scooters and bikes
Face coverings
Ice rinks
Portable lavatories
Whoop fitness trackers

Peloton Equipment

If purchased within 30 days, contact Peloton directly.
If purchased between 30-90 days, return to a Dick’s Sporting Goods store.

Rapsodo

Can be returned in-store only.

Electronics

Must be returned with original packaging, manuals, parts, and accessories.

Special Item Return Policies

Hyperice and Theragun Products: Returns accepted within 30 days if opened, excluding refurbished items.
Yeezy Shoes: All sales are final; returns and exchanges are not accepted.
Pre-Owned, Demo, Refurbished Items, and Nike Adapt Shoes: May be exchanged within 7 days if returned in original condition with proof of purchase.

How to Contact Dick’s Sporting Goods Customer Support

Call
- You can reach Dick’s Sporting Goods’ customer service by phone at 1-877-846-9997.
- Be sure to have your order information ready when calling for assistance.
Online Chat Option
- Visit their website and navigate to the “Contact Us“.
In-Store Assistance
- If you prefer in-person assistance, you can visit a Dick’s Sporting Goods store near you. Store associates can provide guidance and support for returns and other inquiries.
If you have any more questions about the returns, you can visit the return policy on their website.

Dick’s Return Policy Reviews & Feedback

According to a few customer reports on Reddit, Dick’s return policy appears to be fairly flexible, but the experience can vary based on the specific store, employee, and item being returned.

Customers should be prepared to advocate for themselves if they encounter any issues.

Some of the feedback about return policy are:

Returning Used/Worn Items

The policy on returning used or worn items is more inconsistent. Some users reported being able to return worn running shoes or other used items without issue, while others had negative experiences.
The general consensus seems to be that Dick’s will accept returns of used items, but the experience can vary depending on the individual store and employee.

Returning Items Without Receipt

For returns without a receipt, Dick’s will typically provide a refund in the form of a gift card at the lowest selling price for that item.
There may be a $500 annual limit on no-receipt returns tied to a customer’s ID.
Customers are advised to work with store managers and provide any available information (like purchase date, payment method, etc.) to help facilitate the return.

Citations:
https://www.reddit.com/r/RunningShoeGeeks/comments/14tm981/dicks_sporting_goods_awful_return_experience/
https://www.reddit.com/r/RunningShoeGeeks/comments/sdd7qm/dicks_sporting_goods_return_policy_for_shoes/

FAQs

What if I don’t have my receipt?

~ Use your order confirmation email for proof of purchase.
~ Contact customer service at 1-877-846-9997 to request a copy of your receipt.
~ Returns without a receipt require a valid ID and will be refunded as store credit at the lowest price.

Can I return an item after 90 days?

Only if you have no proof of purchase, but you will get store credit instead of a refund.

Can I return used items?

~ Most used items cannot be returned unless defective.
~ Exceptions: Items like Nike Adapt shoes, pre-owned/demo products can be exchanged within 7 days.

Can I return a damaged item?

~ Yes, damaged items can be returned within 90 days.
~ If defective, it may fall under the manufacturer’s warranty.

How long does a refund take?

~ In-store returns: Up to 14 business days.
~ Mail-in returns: About 2-3 weeks after Dick’s receives the item.

Can I exchange an online item in-store?

Yes, as long as it’s not an online-only product.

What if I paid with a gift card?

~ The refund will go back to the same gift card.
~ If you lost it, contact customer service for a replacement.

Are returns at Dick’s Sporting Goods Warehouse the same?

No, Dick’s Sporting Goods Warehouse has a whole separate return policy. They generally only give you 30 days for returns.

Can I return an item bought with a coupon or reward?

Yes, but the refund will be adjusted based on the discount used.

What happens if my item is missing parts?

~Electronics and other items must be returned with all accessories.
~ Some items may need to be returned to the manufacturer.

Wrapping Up

Dick’s return policy is flexible, with a 90-day return window for most items. Just make sure to keep your receipt for a full refund. If returning without proof of purchase, expect store credit.

Some products, like bikes and used bats, have stricter rules. Always check the return guidelines before making a purchase to avoid any issues.

Dick’s Return Policy: Simplified

Quick Overview of Dick’s Return Policy

Return Conditions