Micas Return Policy: Everything You Need to Know

micas return policy

Shopping for clothes online can be fun, but sometimes you need to return items that don’t fit or aren’t quite what you expected. Understanding the return policy can make this process much easier. Here, we’ll explain the return policy for Micas clothing, breaking it down into simple, easy-to-understand steps.

What is Micas Return Policy?

When you buy clothes from Micas, you might need to return something. Here’s what you need to know about their policy:

Time Frame:

  • 14-Day Return Window: You have 14 days from the date you receive your items to request a return. This means you should check your items as soon as they arrive to ensure they meet your expectations.

Condition of Items:

  • Unworn and Unwashed: Items must not be worn or washed.
  • Unaltered and Undamaged: They should not be altered or damaged in any way.
  • Original Packaging and Tags: Items should come with the original packaging and tags still attached. This helps ensure that the item is in a resellable condition.

Ineligible Items:

  • Non-Returnable Products: Some items cannot be returned. These include:
  • Gift Cards: These are final sale.
  • Surprise Boxes: These curated boxes are non-returnable.
  • Sale Items: Items bought on sale are not eligible for return.
  • Bikinis and Bodysuits: For hygiene reasons, these cannot be returned.
  • Accessories: Most accessories are not returnable, except for scarves.

Store Credits:

  • Non-Refundable Purchases: Items bought using store credits from previous returns cannot be returned again
micas clothing return policy

How to Return Your Micas Order

Returning an item to Micas is a straightforward process if you follow these steps:

  1. Email Micas:
    • Contact Support: Send an email to support@shopmicas.com. The subject line should be “Return Request: #XXXXXX” where XXXXXX is your order number.
  2. Provide Details:
    • Include Information: In your email, clearly state which item(s) you want to return and why. Providing a reason helps Micas improve their products and services.
  3. Wait for Instructions:
    • Follow-up: Micas will respond with specific instructions on how to send back your items. This usually includes the return address and any forms you need to fill out.

Return Shipping Fees

  • Who Pays: Customers are responsible for the return shipping costs unless the item is defective. Make sure to choose a reliable shipping method, as Micas might not be responsible for lost packages.
  • Defective Items: If the item is defective, Micas will cover the return shipping cost. Be sure to mention any defects when you contact customer support.

Getting Your Refund

Refunds from Micas depend on how you originally paid for your items. Here’s how it works:

Gift Card Payments:

  • Store Credits: Refunds for items purchased with gift cards will be issued back to your gift card account as store credits.

Bank Transfer, PayPal, or Klarna Payments:

  • Option 1 – Gift Card: Receive a refund as store credits equal to the returned item(s) plus an additional 20%. This is a good option if you plan to shop with Micas again.
  • Option 2 – Cash Refund: Get a cash refund back to your original payment method. Note that the original shipping fee will be deducted from your refund.

Refund Processing Time

The time it takes to process your refund can vary based on your payment method:

  • Processing Time: After Micas receives your return parcel, they will process your refund within 5 business days. You will receive a confirmation email once the refund has been processed.
  • Payment Method Timescales:
    • Amex: Up to 15 business days
    • Apple Pay: 2 business days
    • Google Pay: 1-3 business days
    • Klarna: 1-5 business days
    • Mastercard: 3-7 business days
    • PayPal: 5 business days
    • Shop Pay: 3-10 business days
    • Union Pay: 5-10 business days
    • Visa: 3-7 business days

Visit Micas return page on their online portal for more details on their return policy.

FAQs

Wrapping up

Returning items to Micas is easy if you follow these steps:

  1. Check the Time Frame: Make sure you are within the 14-day return window.
  2. Ensure Item Condition: Items must be unworn, unwashed, and in their original condition.
  3. Contact Micas: Email support@shopmicas.com with your order number and reason for return.
  4. Follow Instructions: Wait for Micas to send you the return instructions.
  5. Return Shipping: Be prepared to pay for return shipping unless the item is defective.

Understanding these steps will help make your shopping experience with Micas smoother and more enjoyable. If you have any further questions, don’t hesitate to contact Micas’ customer support for assistance.


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