Lucy in the Sky Return Policy: Simplified
Your ultimate guide to Lucy in the Sky return policy: deadlines, free U.S. returns, and international processes explained step-by-step
Shopping online can be fun, but sometimes things don’t work out. That’s why understanding a store’s return policy is so important. In this article, we’ll take a detailed look at the popular store Lucy in the Sky Return Policy. Whether you’ve shopped there before or are planning your first purchase, this guide will cover everything you need to know to handle returns confidently.
Overview of Lucy in the Sky Return Policy
| Category | Details |
|---|---|
| Returns | Store credit within 14 days of delivery date. Contact within 14 days of shipment for delivery issues. |
| Condition | New, unused condition. Returns with signs of wear (makeup, perfume, etc.), damage or scuffs, hair or other marks will be rejected and returned to the customer at their expense. |
| US Returns | Create a prepaid USPS return label by logging into your account on the Lucy in the Sky website. If you placed an order without an account, you can create one using the same email address to access the return label. |
| Int’l Returns | Customer responsible for return postage. Include order details in the return package and send to: LUCY IN THE SKY, 808 Wall St, 5th Floor, Los Angeles, California 90014, United States. |
| Store Credit | Processed within one week of Lucy in the Sky receiving the return. Automatically applied to the account associated with the email address used for the order. |
| Exchanges | Not offered. Use store credit to reorder a different size or color. |
| Faulty Items | Contact customer service via email (shop@lucyinthesky.com) with your order number, photo of the fault, and a description. Loose glitter, sequins, excess threads, or sheerness are not considered faulty. |
| Contact | Live Chat: Monday – Friday, 7:00 AM – 3:30 PM PST. Email: shop@lucyinthesky.com (replies within 24 business hours). |
Steps for Returning Items
For U.S. Customers
- Create an account or Login on the Lucy in the Sky website.
- Use the email address associated with your order to create your account if you didn’t already have one.
- Go to the Order History section.
- Select your order and click Create Return Label to generate a prepaid USPS label.
- Pack the item securely and include the return label.
- Ship it back using the label provided.
Lucy in the Sky will handle the rest. Once they receive your return, the store credit will be processed within one week.
For International Customers
- Prepare your return package and ensure it includes your order details (order number, name, etc.).
- Send the package to the following address:
LUCY IN THE SKY
808 Wall St, 5th Floor
Los Angeles, California
90014
United States
Refunds and Store Credits
- Lucy in the Sky does not offer cash refunds.
- Instead, you will receive store credit, which can be used to purchase another item.
- Store credit will be sent to the email associated with your account.
Processing Time
- Returns are processed within one week of receiving your package.
- Keep an eye on your email for the store credit code.
Exchange Policy
Lucy in the Sky does not allow direct exchanges. Instead, you can use your store credit to reorder a different size, color, or style.
Faulty Items
Sometimes, a product might arrive with a fault. If this happens:
- Contact Lucy in the Sky’s Customer Service team at shop@lucyinthesky.com.
- Include:
- Your order number
- A clear photo of the fault
- A brief description of the problem
The team will investigate and work to resolve the issue quickly.
Note: Loose glitter, sequins, or excess threads are not considered faults as they are part of the design or manufacturing process.
If you have any more questions about the returns, you can visit Lucy in the Sky return policy on their website.
Contacting Customer Service
For any issues or questions, you can reach Lucy in the Sky’s customer support team:
- Live Chat: Available Monday to Friday, 7:00 AM – 3:30 PM PST.
- Look for the chat icon on the bottom-right corner of the website.
- Email: Send inquiries to shop@lucyinthesky.com. Responses are typically within 24 business hours.
Tips for a Smooth Return Experience
- Act Quickly: Always initiate your return within the 14-day window.
- Check Your Items: Ensure they are in perfect condition before returning.
- Keep Proof: Retain your return tracking information until your store credit is processed.
- Read Descriptions Carefully: Before purchasing, review product details to avoid dissatisfaction.
FAQ’s
Summary
Lucy in the Sky return policy is designed to be straightforward and customer-friendly, especially for U.S. shoppers. By following the steps outlined in this guide, you can confidently handle returns, exchanges, or any issues with your order. Always remember to act quickly, ensure items are in new condition, and keep all order details handy for a smooth process.
Happy shopping!
