Banana Republic Factory Return Policy: A Simple Guide
Wondering about the Banana Republic Factory return policy? Read this simple guide and make your returns stress-free!
Banana Republic Factory is a well-known brand that offers affordable, stylish clothing and accessories for men and women. It is part of the Gap Inc. family and brings luxury-inspired fashion at factory prices.
Sometimes, we buy something and later change our minds. Don’t worry! The Banana Republic Factory return policy makes returns and exchanges easy. This guide will help you understand everything you need to know.
Banana Republic Factory Return Policy Overview
| Topic | Details |
|---|---|
| Return Window | 30 days from delivery (online) or purchase date (in-store) |
| Return Methods | In-store, by mail, third-party drop-off (Happy Returns), home pick-up (with a fee) |
| Cost for Returns | Free (except for home pick-up with an extra fee; shipping fees are not refunded if not using their label) |
| Condition for Returns | Items must be unworn, unwashed, and in original condition |
| Final Sale Items | Cannot be returned or exchanged (includes masks) |
| Damaged or Defective Items | Can be returned or exchanged at any time |
| Special Items Conditions | Swimwear (tags and hygienic liner intact); Sunglasses (tags and receipt within 30 days); mail-only items must be returned by mail only |
| Refund Method | Original payment method, merchandise credit, or gift card (based on payment and return method chosen) |
| Contact Number | 1-844-273-7746 |
Return Time Frame
- You have 30 days to return or exchange items.
- For online purchases, the 30 days start from the delivery date.
- For store purchases, it starts from the purchase date.
Items Eligible for Return
- Items must be in original condition.
- Must be unworn and unwashed.
- Damaged or defective items can be returned anytime.
Not Allowed:
- Final sale items (like masks).
- Items that are worn, washed, or altered.
Special Conditions for Certain Items
- Swimwear: Must have original price tags and hygienic liner.
- Sunglasses: Must have tags and receipt; return within 30 days. Defective sunglasses can be returned anytime.
- Mail-Only Items: Some items can only be returned by mail. Check the product page, shopping bag, or invoice.
- Masks: Final sale; no returns or exchanges.
How to Return or Exchange
A. Return In-Store
- Visit the nearest store using the Store Locator.
- Bring the item along with one of these:
- Receipt
- Credit card used to purchase
- Rewards phone number
- No need for packaging or labels.
- Get your refund or exchange.
Refund to a credit card can take up to 10 business days to show up.
Return at Third-Party Drop-Off (Happy Returns)
- Start your return online and select Happy Returns.
- Fill in the Order Id and Zip Code and follow the instructions.
- Get your QR code via email.
- Visit any Happy Returns Bar location.
- Show the QR code and hand over your items.
- Refund happens after processing.
- Refund can be in the form of the original payment or electronic merchandise credit.
- Merchandise credit is sent instantly by email and must be used within 7 days.
Home Pick-Up (With Extra Fee)
- Start your return online and select Home Pick-Up.
- Get your QR code via email.
- Schedule the pick-up.
- No need for packaging or labels.
- Hand the item and QR code to the driver.
Return by Mail
- Visit the return portal to start the return.
- Fill in the Order Number and Zip Code. The screenshot of the return portal shared below.
- Follow the instructions to create a prepaid shipping label.
- Pack your item securely with the packing slip.
- Drop it at the nearest UPS location.
- You can also send items to:
100 Gap Inc. Direct Gateway
Groveport, OH 43125
Note:
- C.O.D. deliveries are not accepted.
- If not using their prepaid label, you pay for shipping.
- Original shipping and handling charges are not refunded.
Refund and Credit Information
- Refunds are usually made using the original payment method.
- For exchanges, the return is processed first, then the replacement order is placed.
| Payment Method | Refund Process |
|---|---|
| Credit Card | Refund to the same credit card (may take up to 10 business days to show up) |
| Gift Card | Refund to the same gift card or issue a new gift card |
| Promotional Discount | Exchanges allowed only for the same style in a different size or color (discount not transferable) |
| Rewards Points | Rewards value is credited back to your Rewards Program account |
| PayPal or Apple Pay | Refund to the same PayPal or Apple Pay account |
| Afterpay | Refund processed after return, notified to Afterpay automatically |
Tax Refunds: Taxes paid on returned items are refunded.
Mixed Payments: If you paid with both a gift card and a credit card, refunds are split accordingly.
Gift Returns
- With a gift receipt or invoice: Refund in the form of a gift card.
- Without a gift receipt: Refund in the form of a merchandise certificate sent by mail.
Important Notes
- Items from Gap, Old Navy, Banana Republic, and Athleta (purchased on the same order) can be returned in the same package within 30 days.
- Instant merchandise credit is sent by email and items should be returned within 7 days.
- Refund timing depends on the original payment method.
- Do not send items directly to Afterpay.
Contact Information
- If you have questions, call customer service at 1-844-273-7746.
FAQs
Summary
This guide helps you understand Banana Republic Factory return policy in the easiest way. If you have any more questions about the returns, you can visit the return policy on their website.
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