Asics Return Policy: A Simple Guide
Asics Return Policy 2025: Step-by-step guide for online and in-store returns.
Asics is a well-known brand that makes high-quality running shoes, sportswear, and activewear for all ages. They focus on comfort, performance, and style.
Shopping with Asics is easy and fun. But sometimes, you may need to return something. Maybe the shoes don’t fit, or you changed your mind. Don’t worry! Asics has a clear and simple return policy. This article will explain everything you need to know about Asics Return Policy.
Quick Look at Asics Return Policy
| Topic | Details |
|---|---|
| Return Window | 90 calendar days from the date of purchase |
| Return Methods | Online, In-store at Asics retail stores |
| Return Condition | Original condition: unworn, unwashed, unaltered, with tags and packaging |
| Proof of Purchase Required | Yes (receipt, order confirmation, gift receipt, or order number starting with “ASCUS”) |
| Return Shipping Fee | Free for OneASICS™ members; $4.99 for others (if using prepaid return label) |
| Refund Method | Original form of payment (merchandise price + tax; shipping fees not refunded) |
| Gently Used Footwear Return | Allowed in-store within 30 days for store credit only |
| Gift Card Return | Not allowed |
| Exchanges | In-store only |
| Non-Returnable Items | Final sale, clearance, personalized products, face masks, Road Tested items, gift cards |
| Defective or Warranty Products | Follow ASICS Limited Warranty process |
Conditions for Returns
To return an item to Asics, follow these rules:
- You must have bought it from ASICS.com or an ASICS retail store in the U.S.
- You have 90 days from the purchase date.
- Items must be:
- Unworn
- Unwashed
- Unaltered
- Have all original tags attached
- In the original box or packaging
- Include all items and accessories that came with the product.
- You need to provide proof of purchase.
- You must give a reason for the return.
Important:
Returns are handled on a case-by-case basis. Asics has the right to refuse a return if they think the product is worn or altered.
Non-Returnable Items
Here are items you cannot return:
- Items bought from other retailers (return them to the store where you bought them)
- Final sale, clearance items
- Gift cards
- Face masks and face coverings
- Personalized items
- Road Tested program footwear
How to Return Items
You can return items in three ways:
1. In-Store Return
- Bring your item to any Asics retail store in the U.S.
- Don’t forget your proof of purchase.
- Refunds go back to your original payment method.
- If you paid with a gift card, you will get a new gift card for the refund amount.
- Refunds may take up to 14 days to show on your statement.
2. Online Return Using Asics Prepaid Label
- Only for items bought with credit cards.
- Not allowed for purchases made with cash or gift cards.
- Start your return: Vist the online returns portal at Asics website.
- Order Details: Enter the Order Number and Email as shown in the below screenshot and follow the instructions.
- Return Fee:
- OneASICS™ members: Returns are free.
- Non-members: a $4.99 fee will be deducted from your refund.
- Shipping must be done through FedEx.
- Not available in Puerto Rico, Virgin Islands, and Guam.
3. Online Return Using Your Own Shipping Method
- Use a shipping service that tracks packages.
- Include your order number and reason for return inside the package.
- Send the package to:
ASICS Ecommerce Returns
549 Wingo Road
Byhalia, MS 38611
- You will pay for shipping.
- Asics is not responsible for lost or damaged packages.
Gently Used Footwear Return
- You can return gently used shoes in-store within 30 days.
- You will get store credit only.
- Cannot be returned online.
Exchanges
- In-store exchanges are available for eligible items.
- For online purchases, exchanges are done in two steps:
- Return the item for a refund.
- Buy the new item.
- Gift items can only be exchanged in-store for an Asics gift card.
Refund Details
- Refunds go back to the original payment method.
- Shipping fees are not refunded.
- Allow 7-10 days after Asics receives the item to process the refund.
- May take 1-2 billing cycles to appear on your statement.
Important Exclusions
- No returns after 90 days.
- No returns of used items online.
- No returns without proof of purchase.
- No returns of personalized or clearance items.
- Cash purchases must be returned in-store.
For Wrong Item Shipped
If Asics sends you the wrong item:
- Call (855) 233-3120
- Or email customercare-us@asics.com
- Customer care is available 24/7.
Return Fraud Policy
Asics watches for fraud carefully. If someone abuses the return policy, Asics may:
- Deny future returns
- Block purchases from that person
- Take other actions if needed
Warranty or Defective Products
- Check the Asics Limited Warranty page.
- Follow instructions for warranty claims.
Contact Details
- Phone: (855) 233-3120
- Email: customercare-us@asics.com
- Support available 24/7.
If you have any more questions about the returns, you can visit the return policy on their website.
FAQs
Summary
Returning an item to Asics is simple when you follow the rules. Just make sure to keep your receipt, return the item within 90 days, and follow the instructions. If you have any problems, customer care is always there to help.
I hope this guide makes your return process easy and stress-free!
