Merrell Return Policy: Simple Guide for Everyone

merrell return policy

Welcome to our easy guide on the Merrell return policy. If you bought something from Merrell and need to return or exchange it, this guide will help you understand what to do.

What You Need to Know About Merrell Return Policy

Basic Rules

  • Returns and Exchanges: Merrell will accept returns and exchanges of unworn items within 30 days from the shipment date.
  • Free Returns: Returning or exchanging an item is free.
  • Exchange Limit: You can only exchange an item once. If the exchanged item doesn’t work for you, it must be returned.

Steps to Start a Return or Exchange

Starting a return or exchange with Merrell is simple. You have two options: online or in-store.

  1. Online: You can start your return or exchange on the Merrell website. This method is convenient because you can do it from home. Just follow the instructions, print the return label, and send back your item.
  2. In Store: You can also return or exchange items at any corporate Merrell store. Bring your order confirmation email and the original payment method.

Processing Time

  • Returns: It takes about two weeks to process your return. You will get an email confirmation once it’s done.
  • Refunds: A refund will show on your credit card or original payment method within two billing cycles.

Detailed Instructions

How to Start Your Return or Exchange Online

merrell return page
  1. Go to the Website: Visit the Merrell return page at Merrell Returns.
  2. Enter Details: You’ll need your order number and shipping zip code.
  3. Print Label: Follow the instructions to print your shipping label and return document.
  4. Package the Item: Attach the shipping label to your package. Keep a copy of the return document for tracking.

In-Store Returns and Exchanges

  1. Find a Store: Locate a corporate Merrell store near you.
  2. Bring Documents: Take your order confirmation email and the original form of payment.
  3. No Third-Party Payments: If you used a third-party payment method like AfterPay, the store cannot process your return or exchange.

Special Cases

Gift Returns or Exchanges

  • Required Information: You need both the order number and the shipping zip code from the original purchase.
  • Start Process: Visit the Merrell gift return page at Gift Returns.

Damaged or Defective Products

merrell defective product form
  • Report Issue: If your product is damaged or defective, fill out the Defective Order Form.
  • Customer Service: For help, call Merrell customer service at (800) 288-3124.

Gifts with Purchase

  • No Returns or Exchanges: Gifts received with your purchase cannot be returned or exchanged.
  • Share the Love: If you don’t want the gift, consider giving it to a friend


In Summary

Returning or exchanging an item with Merrell is straightforward. Whether you choose to do it online or in a store, the process is designed to be easy and free. Just remember the basic rules and follow the steps provided. If you have any issues, Merrell’s customer service is there to help.

This guide should make the Merrell return policy easy to understand and follow. If you have more questions, check the FAQ section or visit the Merrell website.

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