Merrell Return Policy: Simplified

Merrell is a popular brand known for its high-quality outdoor footwear and apparel. The company focuses on providing durable and comfortable shoes for hiking, running, and everyday adventures.

Merrell allows customers to return or exchange their items under certain conditions. Below is a quick overview of their return policy

Merrell Return Policy Overview

Detailed Merrell’s Return Policy

Return Timeframe and Conditions

• You have 30 days from the date your order was shipped to return your item.
• The item must be unworn and in its original condition.
• Returns and exchanges are free for customers.

How to Return an Item

Merrell offers two ways to return an item:

A. Online Returns

1. Visit Merrell’s return page.
2. Enter your order number, last name or email, and zip code as shown in the below screenshot

3. Select the item you want to return.
4. Download and print the return label.
5. Pack the item securely and attach the return label.
6. Drop the package at a FedEx shipping location.

Note: You need access to a printer to complete an online return.

B. In-Store Returns

• You can return items to corporate Merrell stores.
• Bring your order confirmation email and the original payment method.
• Items purchased through third-party payment methods (like AfterPay) cannot be returned in-store.

Exchange Policy

• You can exchange an item only for a different size or color of the same product.
• Exchanges for a different width are not allowed.
• If your desired size/color is out of stock, you will need to return the item for a refund.
• You can exchange an item only once.
• Exchange orders will be canceled after 21 days if Merrell does not receive your item.

Refund Process

• Refunds may take up to two billing cycles to appear on your statement.
• You will receive a confirmation email once the refund is processed.
• Original shipping charges are non-refundable.
• If returning multiple orders, ship them separately for faster processing.

Returning a Gift

• To return or exchange a gift, you need both the order number and the shipping zip code.
• Follow the online return process to receive a refund or exchange.

Returning Defective Products

If you receive a damaged or defective product, Merrell provides a one-year warranty for defects in materials or workmanship.

What’s Covered?

• Products purchased from authorized Merrell dealers in the U.S.
• Defects in original, unmodified materials and workmanship.

What’s Not Covered?

• Normal wear and tear.
• Damage from misuse, accidents, or improper care.
• Items bought from unauthorized sellers (such as online auction sites).
• Laces, lace hardware, and insoles.

How to Report a Defective Item

1. Visit Merrell’s defective order claim page.
2. Fill out the above shared form with details about the issue.
3. Receive a case number via email.
4. A customer service representative will contact you.

Gift with Purchase Returns

• Items received as free gifts with a purchase cannot be returned or exchanged.
• If you don’t need the gift, consider giving it to a friend!

If you have any more questions about the returns, you can visit the return policy on their website.

FAQs

How to Contact Merrell

If you have any questions about returns, you can contact Merrell’s customer service:

Final Thoughts

Merrell makes returns and exchanges easy by offering free shipping, online and in-store returns, and a generous exchange policy. Just be sure to return items within 30 days and keep them unworn. If your product is defective, Merrell’s one-year warranty may cover a replacement. For any issues, their customer service team is ready to help!