Outcast Return Policy: As easy as 1-2-3
Welcome to our guide on the Outcast return policy! Here, we will explain everything you need to know about returning items to Outcast in simple and easy-to-understand language.
We’ll cover the main points of the policy, steps to make a return, and answer common questions you might have. Let’s get started!
Overview of Outcast Return Policy
If you aren’t happy with your purchase, you can return it within 30 days from the delivery date.
Condition of Returns
To return an item, it must meet these conditions:
- Timeframe: Items must be returned within 30 days of delivery.
- Sale Items: Items on sale with a discount of 30% or more are final sale and cannot be returned unless faulty.
- Original Condition: Items must be unworn, unwashed, with all tags attached, and shoes in the original box.
- Non-returnable Items: Beauty tools, piercing jewelry, socks, hosiery, and intimates/lingerie cannot be returned due to hygiene reasons, unless faulty or misrepresented.
- Swimwear: Must have the hygiene seal intact and not removed.
- Pre-orders: Cannot be canceled for a refund, but can be canceled for store credit if not yet fulfilled.
Return Policy Details
- Store Credit: Returns are for store credit only, not refunds.
- Shipping Costs: Return shipping costs are deducted from the store credit amount.
- No Refunds for Change of Mind: Refunds are not provided for change of mind or incorrect sizing.
Steps to Make a Return
Follow these steps to return an item to Outcast:
- Submit a Return Request:
- Go to the “make a return” tab on the Outcast website and cliak on Make a return button or use the Outcast Returns Portal to initiate the return.
- Fill out the returns request form online as shown in the screenshot below by entering your Order Number and Email Id.
- Select Your Unwanted Items:
- Choose the items you want to return.
- Swap Items (if desired):
- You can swap the items for something different.
- Ship Your Return:
- Send your return and track its progress.
Considerations
- Contact Customer Support: If you have any difficulties, contact the customer happiness team through the contact page.
- Tracking Numbers: Keep a record of any tracking numbers for returns.
Store Credit
- Store Credit: Returns within the 30-day timeframe will receive store credit.
- No Expiration: Store credits do not expire and can be used over time.
Faulty Items
If you receive an item with a fault:
- Minor Faults: You can get a replacement or store credit.
- Major Defects: You are eligible for a replacement, store credit, or a refund to the original payment method.
Incorrect Items
If you receive an incorrect item (wrong size, color, or style):
- Contact Customer Care: Email customerhappiness@outcast-clothing.com with photos of the item to resolve the issue.
Delivery Damage
If your order is damaged during delivery:
- Contact Within 24 Hours: Email customerhappiness@outcast-clothing.com with photos and details within 24 hours of receiving the package.
Processing Times
- Processing Returns: Allow 3-5 business days for your return to be processed.
- Notification: You will be notified by email once your return is processed and given your store credit details.
Contact Information
For any issues or questions, contact the customer happiness team at customerhappiness@outcast-clothing.com.
If you have any further queries regarding the Outcast clothing return policy, you may visit the returns page on their website.
FAQs
By following this guide, you can easily navigate the Outcast return policy and ensure a smooth return process. Happy shopping!
