Babyboo Returns Policy: Simplified

babyboo returns policy

Returning an item can sometimes be confusing, but Babyboo makes it easy with their clear and straightforward returns policy.

Whether you changed your mind or there’s an issue with your purchase, this guide will help you understand Babyboo Returns Policy.

We’ll cover everything from the conditions for returns to the step-by-step process of making a return. Let’s get started!

Babyboo Returns Policy

Babyboo return policy is designed to be simple and customer-friendly. Here are the key points:

  • Return Period: Items must be returned within 30 days from the delivery date.
  • Store Credit: All returns are issued store credit, allowing you to repurchase an alternative item or the same item in a different size.
  • Final Sale Items: Items marked with the “FINAL SALE” message cannot be returned unless they are faulty.
  • Faulty Items: If you receive an incorrect item or a product with a manufacturing fault, you are eligible for a refund.
  • Care During Try-On: Be careful when trying on items. Items that are manually damaged or do not comply with the returns policy will be declined and returned to you.
  • Shipping Costs: Babyboo is not responsible for return shipping costs.
  • Original Shipping Charges: No store credit or refunds are given for original shipping charges.

Conditions for Returning Items

To ensure your return is accepted, follow these guidelines:

  • Garments:
    • Must be in original condition, unworn and unwashed.
    • Must be free of any stains from makeup or deodorant.
    • All tags must be attached and the item must be in the original packaging.
  • Shoes:
    • Must be returned in the original, undamaged shoebox.
    • Should be in the same condition as delivered.
    • Must be tried on indoors and on a soft floor.

Items That Cannot Be Returned

For safety and hygiene reasons, the following items cannot be returned:

  • Accessories (excluding shoes and heels)
  • Lingerie
  • Swimwear (if the hygiene sticker is removed)
  • Bodysuits

How to Make a Return

Here’s a step-by-step guide for making a return, depending on your location:

UK & US Customers:

  1. Create and print your returns label from the provided link.
  2. Fill in your Order Number and Email ID. Screenshot of the return label page given below
babyboo returns label form
  1. Take the return to your local post box.

Australian Customers:

  1. Create and print your returns label from the provided link.
  2. Fill in your Order Number and Email ID.
  3. Take the return to your local Australia Post box.

International Customers:

  1. Download the returns form from the provided link.
  2. Print the returns form as shown in the screenshot below
Babyboo returns form for international customers
  1. Ensure the items meet all return policy requirements.
  2. Fill out your details clearly.
  3. Include the return form in your package.
  4. Send your return to:

Babyboo Fashion Returns Centre
Unit 4, 1 Celebration Drive
Sydney, Australia.

babyboo return policy

Handling Faulty Items

If you receive a faulty item, follow these steps:

  1. Email Babyboo’s customer support team within 5 days of receiving the package.
  2. Wait for instructions before shipping your return.
  3. Use a traceable delivery method to avoid issues with lost or damaged returns in transit.

Assessing Returns

When your return arrives at Babyboo, it will be assessed to ensure it complies with the returns policy. Non-returnable items and items that don’t meet the policy requirements will be returned to you.

Customer Service Contact Us Form

Babyboo customer service contact us form

Refunds and Processing Times

  • Refund Method: Refunds are issued to the same method of payment used to place the order.
  • Processing Time: It can take up to 21 working days (excluding weekends and public holidays) for the return to be processed.
  • Communication: You will receive an email when the refund is complete.
  • Store Credit Validity: Store credit is issued via email and remains valid for 6 months.

Special Cases

  • Late Returns: Returns received later than 30 days from the purchase date will incur a $5.00 AUD processing fee, deducted from your store credit note. Returns received after 35 days will not be accepted and will be returned to you.
  • AfterPay and LayBuy: Returns for items purchased using AfterPay and LayBuy follow the same process. Your personal agreement with these payment services remains unaffected, and you must continue making scheduled payments.

If you have any other queries regarding Babyboo return policy, you may visit the returns page on their website.


Wrapping Up

Understanding and following Babyboo returns policy ensures a smooth and hassle-free return process. Remember to check the conditions for returning items, be mindful of the return period, and use the correct method for your location.

If you have any questions or issues, Babyboo’s customer support team is there to help. Happy shopping!

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