Sally’s Return Policy: Simplified

sally's return policy

Welcome to our easy-to-understand guide about Sally’s return policy. Whether you bought something online or in a store, knowing how to return an item can save you time and hassle. Let’s walk through everything you need to know about returning items to Sally’s.

Online Purchases

General Return Guidelines

If you bought something from Sally’s website, here’s what you need to do to return it:

  • Condition: Make sure the item is in its original condition and packaging. Don’t forget any paperwork, manuals, or accessories that came with it.
  • Contact Customer Service: If your item is damaged, reach out to Customer Service before doing anything.
  • Refund Method: You’ll get your refund the same way you paid for the item.
  • Shipping Refunds: Shipping costs are only refunded if the item was shipped incorrectly, damaged, or defective.
  • Packing List: Include the packing list that came with your order when you return it.

Special Cases

Some items have special return rules:

  • Furniture and Salon Equipment: Call 1-800-444-7712 before returning these items. There may be a 20% restocking fee.
  • Online Only Items: These must be returned to the fulfillment center and not to a store.
  • In-Store Purchases: Items bought in a store cannot be returned online.
  • Health and Hygiene Items: Hair extensions, body jewelry, piercing implements, clipper blades, other blades, and fashion earrings cannot be returned due to health reasons.
  • Electrical Items and Shears: Return these within 30 days to the fulfillment center or within 60 days to a store with your receipt. After 60 days, check the defective electrical appliance information.
  • Clippers and Trimmers: All sales are final unless unused and in original packaging with a receipt within 60 days.
  • Klarna and PayPal: Items bought with Klarna or PayPal must be returned to the fulfillment center.
return policy at sally's

Starting an Online Return

To start an online return:

  1. Go to the return link provided on Sally’s website.
  2. Order Details: Fill your Order Number and Zip Code as shown in the screenshot below
Sally's online returns portal
  1. Send your item(s) back using the shipping label Sally’s will provide.

In-Store Purchases

Sally’s accepts returned merchandise purchased at any of the United States store locations regardless of which store actually sold the item(s).

Items purchased in store cannot be returned by mail, and the sender will not be issued a credit or refund.

General Return Guidelines

For items bought in a Sally Beauty store:

  • Receipt: You need the original receipt dated within 60 days for a refund or exchange.
  • Refund Method: Refunds will be made to the original form of payment.
  • No Receipt or After 60 Days: You’ll get an in-store merchandise credit for the lowest price of the item in the last 60 days.

Special Cases

  • Furniture and Salon Equipment: Call 1-800-444-7712 before returning. A 20% restocking fee may apply.
  • Health and Hygiene Items: No returns for hair extensions, body jewelry, piercing implements, clipper blades, other blades, and fashion earrings.
  • Electrical Items and Shears: Return to a store within 60 days with your receipt. For defective items after 60 days, check the warranty information.
  • Clippers and Trimmers: All sales are final unless unused and in original packaging with a receipt within 60 days.

Finding a Store

To return an item, bring your invoice and eligible items to a nearby Sally Beauty store.

Defective Appliance Returns

For defective appliances, follow these steps:

  1. Visit Sally’s warranty information page.
  2. Follow the instructions for returning or replacing defective items.

Canada Return Policy

For returns in Canada:

  • Call customer service at 1-866-234-9442.
  • Keep your tracking number as proof of delivery.
  • Allow 5-7 business days for processing once your package is delivered.

For any further queries on Sally’s Beauty return policy, you may visit the returns section on their website.

sallys return policy

FAQs

Conclusion

Understanding the return policy at Sally’s can help you return items smoothly and get your refund without any trouble.

Whether you bought something online or in a store, following these guidelines will make the process easy and stress-free.

Happy shopping!


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