Revolve Return Policy: Easy Steps for Refunds and Exchanges
Welcome to our guide on the Revolve return policy! Here, we’ll break down everything you need to know about returning items to Revolve in simple language that’s easy to understand.
Whether you’re returning a pair of shoes, a dress, or even a beauty product, we’ve got you covered. Let’s get started!
Overview of Revolve Returns Policy
Revolve offers a flexible return policy to ensure customer satisfaction. Here are the key points:
- Full Refund: Returns accepted within 30 days of shipment.
- Exchange: Returns accepted within 60 days of shipment for an exchange.
- For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise, offering free shipping both ways.
If you have any concerns about returning your product, don’t hesitate to reach out to Revolve’s customer service team for assistance.
Items Not Eligible for Return
- Final Sale Items: Heavily discounted items marked as “FINAL SALE” cannot be returned or exchanged.
Return Conditions
To be eligible for a return, items must be:
- Unworn
- Unwashed
- Undamaged
- Unused
- With all original tags attached
Tips for Keeping Items in Returnable Condition
- Shoes: Try on shoes on a carpet to avoid scuffing. Return them in their original, undamaged box.
- Swimwear and Lingerie: Try on over underwear and do not remove the protective slip.
- Tops and Dresses: Be careful not to get makeup or deodorant on the garment.
Exceptions
- Beauty Products: Must be unused and unopened. Returns are accepted within 30 days.
- Bridal Gowns: Can be returned within 30 days if unworn and unaltered with all original tags attached.
- Bridesmaid Dresses: Special orders of 3 or more dresses in one style are final sale. Consider ordering an in-stock size before placing a special order.
Damaged Items
If you receive a damaged item, contact Revolve customer service immediately for assistance.
Shipping Charges
- Expedited Orders: Shipping charges are not refundable.
How to Send in Your Return/Exchange
Revolve offers two convenient return options:
Return in Store via Happy Returns
- Initiate your return by visiting the start returns page to generate the QR code. Screenshot of the same is shared below.
- No box, no label: Just bring the item to the nearest Happy Returns location and show the QR code.
- Quick refunds: Issued within 24 hours.
- Restrictions: Some items like fragrances, nail polish, candles, batteries, aerosols, alcohol-based liquids, luggage, and select products/designers are not accepted through Happy Returns.
- Limit: Returns with 5 or more items require additional processing time of 2-3 weeks.
- If a non-eligible item is dropped off with Happy Returns, additional processing time of 2-3 weeks will be there.
Return by Mail:
- Find your Order by visiting the Revolve website and fill your order number , shipping Zip Code, and email ID as shown in the screenshot below to initiate your returns.
- Free prepaid label: Provided for domestic orders.
- How to send:
- Pack your items and attach the prepaid mailing label.
- In case of multiple orders returns, please write down the order numbers on a sheet of paper and include them in the package.
- Drop off at a UPS/FedEx location or a site with daily pickups.
Refunds
- Processing Time: Returns take 2-3 business days to process upon reaching Revolve’s facility.
- Refund Confirmation: You will receive an email once your refund is issued.
- Bank Processing Time: It may take several business days for the refund to appear in your account, depending on your financial institution.
Exchanges
- Reserve Online: Reserve your exchange item via your order history.
- Customer Service: Contact customer service before returning your item in person.
Instant Return Credit Terms
- Eligibility: Available for some customers.
- Usage: Allows you to reserve new items while returning the original ones.
- Conditions: Returned items must meet Revolve’s return conditions.
- Non-Transferrable: Instant Return Credit is non-transferable and must be used within 10 days.
- Maximum Value: Up to $500.
Tracking Your Return
- Return Tracking: Available in your purchase history. Use the tracking number to trace your return on UPS.com.
Contact Information
If you need help, you can reach out to Revolve customer service through the following methods:
- Live Support: Chat during hours of operation.
- Text: 1-888-975-1362.
- Phone: USA (English & Spanish) – 1-888-442-5830; International (English & Spanish) – +1-562-926-5672.
- Email: Email anytime for a response within 24-48 hours.
- Contact Form: For faster responses, fill out the contact form on their website.
Authenticity and Warranty
- Authentic Merchandise: Revolve only carries authentic, first-run items purchased directly from designers.
- Warranty: Covers workmanship errors for 90 days from purchase.
- Distressed Styling: Items with distressed styling may wear out faster and are not covered after 90 days.
For any further queries regarding Return Policy for Revolve, you may visit the returns page on their website.
FAQs
We hope this guide helps you navigate the return policy for revolve with ease.
Happy shopping!
