Specialized Return Policy: Simplified

specialized return policy

When you buy something from Specialized, it’s important to know their return policy. Specialized wants to make sure you are happy with your purchase. If you aren’t, they have a return policy that allows you to return items.

This article will explain the Specialized Return Policy in a simple language. We’ll cover new items, used items, how to make a return, and answer some frequently asked questions (FAQs). Lets get started!

New and Unused Items

If you decide for any reason that a new and unused item you bought from the Specialized webstore is not for you, you can return it within 60 days of receiving it for a full refund. The item must be in the same condition as when you received it, with the original box, packaging, tags, manuals, and accessories.Key points:

  • 60-day return window for new and unused items
  • Item must be returned in the same condition as received
  • Original packaging, tags, manuals, and accessories must be included
  • Washed items do not qualify as new and unused

Used but Undamaged Items

Maybe you took the item for a spin or two and decided it’s not quite right. No problem! Used but undamaged items purchased from the Specialized webstore can be returned within 30 days of receiving them for a full refund.Important things to note:

  • 30-day return window for used but undamaged items
  • Item must be returned with all original components and accessories
  • Permanent modifications (like cutting the steerer tube) make the item ineligible for return
  • Specialized reserves the right to refuse returns if the policy is being abused

How to Make a Return

Equipment and Apparel Return

Initiating a return for Specialized equipment and apparel is easy. Here’s what you need to do:

  1. Check the Condition: The item must be in the same condition as when you received it. This means it should be in its original box or packaging, with all tags and accessories like manuals and warranty documents.
  2. Visit the Specialized Returns Portal to start the process.
  3. You’ll need the email address you used to place the order and your order number (found on your order confirmation or packing slip). Fill details in the returns portal as shown in the below screenshot
Specialized return portal
  1. Shipping: Choose whether you want a prepaid FedEx return label or a QR code to take to a FedEx location.
  2. Pack the Item: Carefully repack the item(s) you’re returning and take it to the selected FedEx drop-off point.
  3. Keep your receipt until your refund is complete, as Specialized may not be able to refund lost packages without proof of postage.
Specialized bike return policy

Specialized Bike Return Policy

For bikes and bike frames:

  1. Contact Rider Care: Reach out to Rider Care to start the return.
  2. Condition: Used bikes must be returned within 30 days. New and unused bikes can be returned within 60 days.
  3. No Modifications: Bikes with permanent modifications cannot be returned.
  4. Pack and Ship: Follow Rider Care instructions for packing and shipping.

Return Shipping

Return shipping is free! You will receive a prepaid FedEx return label or QR code. Make sure to pack your items carefully to avoid damage during shipping.

Refund Process

  1. Processing Time: It takes about 3-5 business days for Specialized to process your return after they receive it.
  2. Refund Method: Refunds are given through the original payment method.
  3. Refund Time: It may take about 72 hours to receive your refund after it is processed.

Exchange Process

Specialized does not offer direct exchanges. If you want a different item, you need to:

  1. Return the Item: Start the return process for the item you want to exchange.
  2. Place a New Order: Order the new item separately.
  3. Refund: Wait for the refund from the returned item.

Contact Us

If you need help or have any questions about the Specialized return policy, there are several ways to get in touch with Rider Care.

Live Chat

  • When Rider Care Representatives are available for Live Chat during business hours, you will see a chat icon in the lower right-hand corner of the website. Click on it to start chatting with a representative.

Send Text

  • You can text Specialized at +1 (303)-468-7347 to start a conversation. Message and data rates may apply.
  • Text STOP at any time to opt-out from replies.
  • Text us anytime, and we will reply during these hours:
    • 7:00 AM – 5:00 PM MST, Monday – Friday
    • 9:00 AM – 4:00 PM MST, Saturday


  • Call Specialized at 877-808-8154.
  • Phone support is available from 9:00 AM – 4:00 PM MST, Monday – Friday.
  • The phone lines are closed on Saturday and Sunday.

Specialized Address

If you need to send something to Specialized or visit, here is the address:

Specialized Bicycle Components, Inc.
15130 Concord Circle
Morgan Hill, CA 95037

Feel free to reach out through any of these methods for assistance with your returns or any other questions you may have.


Wrapping Up

Understanding Specialized return policy helps make your shopping experience better. Whether you are returning a new, unused item or a used item, the process is straightforward.

Always remember to keep your receipts and package items carefully. If you have any questions or need help, contact Rider Care for support. Happy shopping!

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