Ashley Furniture Return Policy: Everything You Need to Know

Ashley Furniture Return Policy In Store

Buying furniture is a big decision. Sometimes, things don’t go as planned, and you might need to return something. This guide will help you understand Ashley Furniture return policy.

Ashley Furniture is one of the largest furniture retailers in the U.S. They take many steps to ensure products arrive in excellent condition. However, if something goes wrong, you should know who to return.

We’ll break it down into simple parts so you can easily understand what to do if you need to make a return.

Online Purchase Returns

If you bought something from Ashley Furniture online, here are the steps to follow for returns:

Standard Shipping Returns

If your item was shipped via UPS, FedEx, DHL, or USPS and is damaged or defective:

  • Report Damage Quickly:
    • Call customer care within 72 hours if the item is damaged or has a defect.
    • The customer care number is 866-436-3393. They are available Monday through Friday from 7 a.m. to 7 p.m. (CT) and Saturday from 7 a.m. to 5:30 p.m. (CT).
  • Return Process:
    • Once you return the item, Ashley Furniture will refund the cost of the item, but not the shipping and handling fees.
  • Other Issues:
    • If you have other issues with the item, you have 30 days from delivery to call customer care.
    • They will either repair or replace the item if it’s within this 30-day window.
  • Not Satisfied:
    • If you’re not happy with your purchase, you can return it within 30 days of delivery.
    • Note that return shipping fees will apply.

Home Delivery Returns

If your item was delivered to your home and is damaged or defective:

  • Report Damage Quickly:
    • You have 72 hours after delivery to report any issues.
    • Call the phone number on your emailed order confirmation.
  • Return Process:
    • Ashley will work with you to repair, replace, or pick up the item for a return.
  • Defects Found Later:
    • If you find a defect after the 72-hour window, check if the manufacturer’s warranty covers it.
    • Contact customer service for assistance if it’s covered by the warranty.

In-Store Purchase Returns

Ashley Furniture Return Policy In Store
Ashley Furniture Return Policy In Store

If you bought your furniture in a store, the return policy might be different. Each Ashley Furniture store sets its own return and exchange policies because they are independently owned and operated.

Mattresses and Foundations Returns

Returning mattresses and foundations has specific rules:

  • Damaged or Defective on Delivery:
    • If your mattress or foundation is damaged on delivery, contact customer service within 72 hours using the number in your emailed order confirmation.
  • Defects Found Later:
    • If you discover a defect after the 72-hour window, check if the manufacturer’s warranty covers it.
    • Contact customer service for assistance if it’s covered by the warranty.

Return Requirements

To get a full refund, here are the conditions:

  • Condition of Items:
    • Items must be in new and unused condition.
    • Return all accessories and parts securely packed in the original packaging. If the packaging was removed during delivery, re-pack it properly to prevent damage during return shipping.
  • Clearance Items:
    • Clearance items are final sale and cannot be returned unless they are damaged on delivery.

Exchanges and Refunds

Here’s what happens when you return an item:

  • Inspection:
    • The returned item is inspected right away.
  • Processing Refunds:
    • Refunds or credits will be issued for the purchase price of the item. Taxes are refunded based on state laws.
  • Non-Refundable Fees:
    • Shipping, delivery, and handling charges are non-refundable, except for damaged or defective items.
  • Timing:
    • It takes 7-10 days after receiving the returned items for the refund to show on your credit card statement.

Ashley Furniture Return Policy review

Although Ashley Furniture has a decent return policy, they return policy is also considered strict.

According to a few customer reports on Reddit, Ashley Furniture makes it difficult to get refunds or even exchanges in many cases.

Some of the feedback about Ashley Furniture’s return policy are:

  • They prefer to only offer store credit rather than cash refunds
  • There is often a restocking fee charged for returns
  • Customers have reported being told they have 30 days to return, but then being denied refunds after that
  • The company may claim items are “on manifest” and refuse returns after delivery, even if the wrong item was sent
  • In some cases, customers have had to escalate issues to credit card companies or consumer protection agencies to get refunds

Several customers shared stories of being told one return policy in the store, but then having the terms changed after the purchase.

The consensus from those who have dealt with Ashley Furniture returns is to get any promises of a lenient return policy in writing, and to be very wary of making a purchase if you think there’s any chance you may need to return the item.



Solutions for Customers

  • Credit Card Protection: Customers who use credit cards to make purchases may be able to dispute the charge and get a refund through their credit card company. This can be a viable option if Ashley Furniture refuses to provide a refund.
  • Contacting Consumer Protection Agencies: Customers can also contact their local consumer protection agencies or file complaints with the Consumer Financial Protection Bureau (CFPB) if they feel they have been unfairly treated by Ashley Furniture.

Contact Information

For any return inquiries or to initiate a return, contact Ashley Furniture’s customer service at:

  • Phone: 866-436-3393
  • Hours: Monday through Friday from 7 a.m. to 7 p.m. (CT) and Saturday from 7 a.m. to 5:30 p.m. (CT)

Visit Ashley Furniture’s Official Website for their return policy for more details.

Frequently Asked Questions (FAQs)

To Sum Up

Understanding Ashley Furniture’s return policy can help you shop with confidence. Always inspect your items upon delivery and contact customer care if you have any issues. Remember to keep your receipts and order confirmations handy.

If you follow these guidelines, returning an item can be a smooth process.

Happy shopping!

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