Azazie Return Policy: As Easy as 1-2-3
Learn how to navigate Azazie return policy with our simple guide. Returns, exchanges, and refund info made easy
Azazie is known for its beautiful dresses, especially for weddings and special events. However, sometimes things don’t work out, and you may need to return or exchange an item.
Below is a clear overview of Azazie return policy, including what you can return, how to return items, and important timelines.
Overview of Azazie Return Policy
| Category | Returnable? | Return Window | Notes |
|---|---|---|---|
| Standard Size Dresses | Yes | 30 days | Must meet all return conditions. |
| Jewelry and Headpieces | Yes | 7 days | |
| Try-On Dresses | Only for refund (not for keeping) | 7 days | Shipping fees are non-refundable. |
| Custom Size Dresses | No | N/A | These are final sale. |
| Fabric, Swatches, and Accessories | Varies (e.g., Personalized Jewelry: No) | Varies | Non-returnable for specific items. |
| Ready-to-Ship and Outlet Dresses | No | N/A | Final sale. |
What You Can Return
- Standard Size Dresses: You can return these within 30 days of receiving them.
- Jewelry and Headpieces: Must be returned within 7 days.
- Try-On Dresses: If you decide to keep a try-on dress, it is a final sale and cannot be returned.
- Non-Returnable Items:
- Custom Size Dresses
- Purchased Try-On Dresses
- Swatches
- Fabric by the Yard
- Tape Measure
- Final Sale Items
- Bouquets
- Garment Bags
- Shapewear and Intimates
- Personalized Products
Conditions for Returns
To successfully return an item, it must meet the following conditions:
- Unwashed
- Unworn
- Unaltered
- Undamaged
- Clean (free of lint and hair)
- In original condition with tags still attached
Items showing signs of wear or missing tags will not be accepted.
Special Note on Bridal Gowns
- Bridal Gown Try-Ons: These must only be returned via mail using a prepaid return label.
Additional Information
- Retired Styles or Colors: Items that are retired can still be returned if they meet the return conditions listed above.
- Free Items: You can keep any free garment bags or panniers received with your order.
How to Return Items
Azazie offers two easy ways to return items:
- Happy Returns (US Only):
- You will receive a QR code via email.
- Take this code to any Happy Returns location near you.
- Mail-In Return:
- Check for a Return Label: Look in your package for a prepaid return label.
- If you don’t find a prepaid return label in your package, you can request one via email.
- Print the label, package your items carefully, and drop them off with the designated carrier.
Important Notes on Returns
- A shipping fee will be deducted from your refund for each item returned.
- You can keep any free garment bags or panniers received with your order.
- Unauthorized returns (items not purchased from Azazie) will not be accepted.
Exchange Policy
If you need a different size or color, Azazie allows exchanges under certain conditions:
- Exchange Window: Standard-size dresses and most accessories can be exchanged within 30 days, while jewelry and headpieces must be exchanged within 7 days.
- Non-Exchangeable Items: Similar to returns, custom size dresses and several other items cannot be exchanged.
How to Exchange Items
To start an exchange:
- Go to the Azazie Website: Click on the “Start my Exchange” button. Fill up your Order Number and Email Id in the window as shown in the screenshot below to proceed further.
- Happy Returns (US only): Exchanges are processed via Happy Returns.
Limitations for Exchanges
There are a few limitations to Azazie return and exchange policies:
- The Exchange Program is only available in the US and can only be processed via Happy Returns.
- To process an exchange, you must have an Azazie Account. Exchanges cannot be processed via Guest Checkout.
- Azazie will not replace, return, refund, or otherwise compensate you for any unauthorized returns or non-Azazie items that you may have accidentally sent to them.
Refund Policy
The refund process can take some time. Here’s what to expect:
- Mail-In Returns Timeline:
- Processing Time: 2-3 weeks after receiving your returned items.
- Refund Arrival: An additional 1-2 weeks for the refund to appear in your account after processing.
- Happy Returns Timeline:
- Processing Time: Usually takes just a few minutes after scanning the item.
- Refund Arrival: Up to 24 hours for processing on Azazie’s end.
Refunds will include the amount paid for the item plus applicable taxes but will exclude shipping fees. Azazie will send you a confirmation email once the refund has been sent to your financial institution
Return Shipping Fees
When you return an item, a shipping fee will be deducted from your refund. This fee varies by country and item type:
| Country | Wedding Dresses | Non-Wedding Dresses | Non-Dress Items |
|---|---|---|---|
| US | $9.99 | $6.99 | $3.99 |
| Canada (CAD) | CAD $14.99 | CAD $9.99 | CAD $4.99 |
| UK (GBP) | £6.99 | £4.99 | £2.99 |
| Australia (AUD) | AU $9.99 | AU $6.99 | AU $3.99 |
| Germany (EUR) | €6.99 | €4.99 | €2.99 |
| Other (EUR) | €9.99 | €6.99 | €3.99 |
If you have any more questions about the returns and exchanges, you may visit Azazie return policy on their website.
Contact Us
If you have any questions or concerns about Azazie’s products, policies, or services, please don’t hesitate to reach out to their customer care. Here are the ways you can contact them:
Phone
- Phone Number: 1-800-444-4440 (US and Canada)
- Phone Hours: Monday to Friday, 9:00 AM to 5:00 PM PST
- Email Address: support@azazie.com
- Response Time: Within 24 hours.
Live Chat
- Live Chat: Available on Azazie website during business hours.
Mailing Address
- Physical Address: Azazie, Inc.
12345 NE 8th Street, Suite 300
Bellevue, WA 98005
FAQs
Wrapping Up
Understanding Azazie return policy is key to a smooth shopping experience. By following these guidelines and knowing what to expect, you can handle any returns or exchanges with ease.
Always make sure to check the condition of your items and follow the correct return process to avoid any issues.
Happy shopping!
