Frank and Oak Return Policy: Simplified

frank and oak return policy

Frank and Oak is known for making stylish and eco-friendly clothes. They have a return policy that is fair and easy to follow.

Today, we’re going to explore Frank and Oak return policy in detail.

Key Points of the Frank and Oak Return Policy

Here are the most important things to know about the Frank and Oak return policy:

1. Time Limit for Returns

  • Online Purchases: You have 15 days from the date your order is shipped to request a return.
  • In-Store Purchases: You have 30 days from the purchase date to return an item bought in a store.

2. Condition of the Item

  • Items must be in their original condition.
  • They should not be worn, washed, or damaged.
  • Items should still have all the tags attached.

3. Proof of Purchase

  • You need to have the receipt or proof that you bought the item.
  • This can be an email confirmation or the packing slip that came with your order.

4. Refund Method

  • You can get a refund to your original method of payment.
  • For example, if you paid with a credit card, the money will go back to your credit card.
  • You can also choose to get store credit, which you can use to buy something else from Frank and Oak.

5. Free Returns

  • Frank and Oak offer free return shipping for online purchases within Canada and the United States.
  • This means they will cover the cost of shipping the item back to them.

How to Return an Item to Frank and Oak

Returning an item to Frank and Oak is easy. Just follow these steps:

For Online Purchases:

1. Log In to Your Account

  • Go to the Frank and Oak website and log in to your account.
  • If you don’t have an account, you can create one using the email you used to make your purchase.

2. Find Your Order

  • Click on “Orders” to find the order with the item you want to return.
  • Select the order and click on “Return Items.”

3. Select the Items

  • Choose the items you want to return.
  • You will need to select a reason for the return. This helps Frank and Oak improve their products.

4. Print the Return Label

  • Frank and Oak will provide a prepaid return label.
  • Print the label and attach it to your package.

5. Ship the Package

  • Take the package to your nearest post office or drop it in a mailbox.
  • Make sure to keep the tracking number so you can check the status of your return.

6. Process Refund or Store Credit

  • Once Frank and Oak receive your return, they will check the items. If everything is okay, they will process your refund or issue store credit.
  • This can take up to 15 business days.

For In-Store Purchases:

1. Go to a Frank and Oak Store

  • Bring the item and your receipt to any Frank and Oak store in the same country where you bought the item.

2. Show Your Proof of Purchase

  • Show the receipt or proof of purchase to the store staff.

3. Get Your Refund

  • The store staff will process your return and you will get your refund.

Special Cases

Some items cannot be returned. Here are a few examples:

  • Gift cards
  • Undergarments and socks
  • Items marked as final sale

Swimwear and grooming products can only be returned if they are in brand new, unused condition, and still in the original packaging.

Refunds for Different Payment Methods

  • Credit Card: Refund goes back to your credit card.
  • Gift Card: Refund goes back to a gift card.
  • Split Payment (part gift card, part credit card): Refund goes to the gift card first, and any remaining balance to the credit card.
frank and oak returns

Contact Customer Service

If you have any questions or problems, contact Frank and Oak customer service. They are there to help you. Customer service team is online daily. Reach out to them via:

Hours of Service:

  • Monday to Friday: 10AM to 4PM Eastern
  • Note: Hours may change during peak periods without prior notice
  • Not available on Saturdays, Sundays, Christmas Day, and New Year’s Day

For any further information on Frank and Oak return policy, you may visit return page on their website.


Tips for a Smooth Return Process

Here are some tips to make sure your return goes smoothly:

  • Check the Return Policy: Always check the return policy before buying something. This way, you know what to expect.
  • Keep the Packaging: Keep the original packaging until you are sure you want to keep the item.
  • Act Quickly: Don’t wait too long to decide if you want to return something. Remember, you only have a certain number of days.

Wrapping Up

Returning items to Frank and Oak is easy if you follow their simple steps. Remember, you have 15 days for online purchases and 30 days for in-store purchases. Items must be in their original condition and you need proof of purchase.

Free returns make it even better for customers in Canada and the United States. If you have any questions, check the FAQ or contact customer service.

Happy shopping!

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