Rugs Direct Return Policy: A Simple Guide for Easy Returns

rugs direct return policy

Welcome to our guide on Rugs Direct return policy. We’ll explain everything you need to know in easy language. Whether you bought a rug that doesn’t fit your space or received a damaged item, this guide will help you understand how to handle returns.

They offer 30-Day Satisfaction Guarantee, which means if you’re not happy with your rug, you can return it within 30 days – no questions asked!

Rugs Direct Return Policy Overview

Basic Return Rules

  • 30 Days: You have 30 days from the delivery date to return an item.
  • Condition: The item must be in its original condition and packaging.
  • Shipping Costs: You are responsible for return shipping costs.

Non-Returnable Items

Some items cannot be returned:

  • Samples (unless you buy a larger rug from the same collection later)
  • Custom items
  • Made-to-order items
  • One-of-a-kind items
  • Clearance or closeout items
  • Some pillows, poufs, and other accessories
  • Opened rug pads
  • Items marked as “Final Sale”

Note on Colors

  • The colors in online images may differ slightly from the actual product. This is due to variations in computer monitors. Patterns and colors might also vary by size.

Return Options

Ways to Return

You have three options to return your item:

  1. FedEx Drop-off: Take the item to a nearby FedEx location.
  2. FedEx Pickup: Request a FedEx pickup.
  3. Choose Your Own Method: Use your preferred shipping method.

Shipping Costs

  • You must pay for return shipping.
  • Rugs Direct provides discounted FedEx rates for the first two options.
  • Shipping rates for oversized items can vary due to factors like item length, distance, and fuel surcharges.

Steps to Initiate Rugs Direct Return

  1. Check Eligibility: Make sure your item is returnable.
  2. Prepare the Item: Ensure it is in its original condition and packaging.
  3. Visit Rugs Direct Website: Go to Rugs Direct Return Page and start a return.
rugs direct return page
  1. Start the Return Process: Enter your order number and zip code to initiate the return.
  2. Choose Return Method: Decide whether to drop it off, request a pickup, or use another method.
  3. Ship the Item: Follow the chosen return method instructions and ship the item back.

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact Customer Service: Do this within 14 days of delivery.
  2. Provide Information: Give your order number, a description of the issue, and photos showing the problem and the packaging.
  3. Decide on Replacement or Refund: Choose if you want a replacement or a refund. If approved, you will get a refund either way, but the replacement will be a new transaction.

Modifying or Canceling Orders

  • Contact Customer Service: Call 1-888-464-1447 between 9 am – 8 pm ET (Monday to Friday) and 9 am – 5 pm ET (Saturday).
  • Once an item has been shipped, the order cannot be changed or canceled.
rugs direct returns policy

Contacting Customer Service

  • Phone: 1-888-464-1447
  • Email:
  • Online Chat: Available on their website
  • Hours: Mon-Fri 9 am – 8 pm ET, Sat 9 am – 5 pm ET

Common Issues and Solutions

  • Color Variation: Understand that slight color differences are normal.
  • Size Variation: Rugs can vary in size by up to 3 inches. This is not a defect.
  • Shedding: Handmade and wool rugs may shed initially, but this will decrease over time.

If you need any further information on Rugs Direct Returns Policy, you may visit returns section on their website.


In Summary

Returning a rug to Rugs Direct is straightforward if you follow the steps outlined above. Remember to act within the 30-day window and ensure your item is in its original condition and packaging. If you have any questions or need help, Rugs Direct’s customer service team is ready to assist you.

By understanding these guidelines, you can make the return process smooth and hassle-free.

Happy shopping and don’t hesitate to reach out if you need any assistance!

Similar Posts

Leave a Reply

Your email address will not be published. Required fields are marked *