World Market Return Policy: Everything You Need to Know
Learn all about the World Market return policy! Find out how to return items in-store, by mail, or online with our simple guide

Shopping at World Market can be an exciting experience. However, sometimes, you might need to return something you purchased. In this detailed guide, we’ll explain everything about their return policy in simple language.
Let’s get started!
Key Points of the Return Policy
- Return Window: Items can be returned within 60 days of purchase.
- Condition of Returns: Items must be in their original condition.
- Refund Method: Refunds are given in the same form of payment used for the purchase.
- Options for Returning: Items can be returned either in-store or by mail.
- Exceptions: Some items, like gift cards and “Online Only” products, have special rules.
Detailed Return Policy
Return Window
- Customers have 60 days from the date of purchase to return items.
- Returns after 60 days are allowed, but you’ll receive store credit instead of a refund.
Return Conditions
- Items should be in original condition for returns. This means:
- No signs of use.
- Original tags and packaging should be intact.
- Items purchased for residential use only are eligible for returns. Commercial-use items cannot be returned.
Exceptions to the Return Policy
Some items have special rules. Here’s a list:
- Gift Cards: Cannot be returned.
- Online-Only Items: Must be returned by mail to the World Market Returns Department.
- Shipping Costs: Non-refundable unless the item is defective or there was a shipping error.
- Gift Wrap Fees: Non-refundable unless the item is damaged or defective.
- Store Purchases by Mail: Items bought in-store cannot be returned by mail.
How to Return Items
You can return items using these methods: in-store, by mail, or through the Self-Service Online Returns Portal.
Self-Service Online Returns Portal
World Market offers a convenient online portal for processing returns.
- Visit the portal at World Market’s Returns Portal and fill the Order Number and email ID as shown in the below screenshot.

- Follow the instructions to process your return and generate a prepaid shipping label (if applicable).
- Use the label to ship your return back to World Market.
- If you don’t have access to the portal, you can contact Customer Care for assistance.
Returning In-Store
- Most items, including online orders, can be returned to a World Market store.
- Bring your receipt or packing slip for a smooth return process.
- If you don’t have a receipt, you’ll receive store credit for the lowest selling price in the past 60 days.
Returning by Mail
- If you bought something online, you can also return it by mail.
- Follow these steps:
- Fill out the return reason questionnaire from the packing slip.
- Pack the items securely in their original packaging.
- If a prepaid UPS return label is included, attach it to your package.
- Drop off the package at any UPS location.
- If you don’t have a prepaid label, you can use your own shipping method but need to cover the cost.

Special Scenarios
1. Gift Returns
- If you have an online gift receipt, you can return the gift for a refund to the original purchaser or receive store credit.
2. Price Adjustments
- If the price of an item drops within 10 days of your purchase, you can request a refund for the difference.
- Price adjustments are not available for clearance items or holiday merchandise.
3. Freight and Oversized Items
- If you need to return large items delivered by a freight company, contact World Market Customer Care at 1-877-967-5362 for assistance.
If you have any more questions about the returns, you can visit the return policy on their website.
FAQs
Contact Information
If you need help or have questions about your return, you can contact World Market Customer Care:
- Phone: 1-877-967-5362
- Hours: 7 AM to 12 Midnight (EST), every day.
- Online Help Form: Available on the World Market website.
Summary
World Market makes it easy to return items with clear rules and multiple options. By following these guidelines, you can enjoy a hassle-free shopping experience. Remember to keep your receipt and check the return conditions to ensure your returns are accepted.