Bed Bath and Beyond Return Policy: Simplified
Bed Bath and Beyond Return Policy Explained! Find out how to return items, get refunds, and avoid common mistakes.
Shopping at Bed Bath & Beyond is easy and worry-free, but sometimes, you may need to return an item. This article explains everything about their return policy to help you navigate the process smoothly.
Quick Overview of Bed Bath and Beyond Return Policy
| Return Condition | Policy Details |
|---|---|
| Return Window | 30 days from delivery for most items |
| Condition Required | New, unused, with tags, and in original packaging |
| Return Shipping Cost | Paid by customer for buyer’s remorse; free if Bed Bath & Beyond made a mistake |
| Refund Processing Time | Up to 4 weeks |
| Refund Method | Original payment method or in-store credit (for some cases) |
| Marketplace Seller Items | Follow the seller’s return policy, not Bed Bath & Beyond’s |
| Exceptions | Some items have different return windows (see below) |
Standard Return Policy
- You can return most items within 30 days of receiving them.
- Items must be new, unused, and have all original tags and packaging.
- If you return an item because you changed your mind, you must pay for return shipping.
- If the return is due to a mistake by Bed Bath & Beyond (wrong item, damaged item), they will cover return shipping costs.
- The item must reach the Bed Bath & Beyond facility within 45 days of delivery.
- Refunds are processed within four weeks after the return is received.
How to make a return
Returning an item is simple! Follow these steps to start the return process:
Initiating a Return
- Log in to your Bed Bath & Beyond account.
- Click the Orders & Returns tile from your Dashboard in My Account.
- Click Return Item next to the item you want to return.
- Provide your return details and click Submit Return.
- Click Get Label to choose how you want to receive your return label:
- Get Mobile Code (no printing needed!)- Display a barcode on your phone to be scanned at The UPS Store. The barcode is active for 14 days.
- Print Label
- Email Link– Send a digital copy of your label to your inbox to print later.
- If you choose not to use Bed Bath & Beyond’s return label, note down the return shipping address and RMA number.
- You will receive a return confirmation email with a UPS return link and return instructions.
Important: If you are returning on your own, use a traceable carrier. Hand-delivered returns are not accepted at Bed Bath & Beyond warehouses.
Packaging Your Return
- Use the original packaging if possible.
- If the original box is unusable, use a sturdy box that protects the item during shipping.
- Bed Bath & Beyond does not provide return packaging, so keep your original packaging until you are sure you don’t need to return the item.
Guest Checkout Returns
If you placed an order using Guest Checkout, follow these steps:
- Create a Bed Bath & Beyond account using the same email address you used for your order.
- Once your account is created, follow the return steps above.
Gift Returns
If you received an item as a gift and want to return it, contact Customer Care for assistance.
Click here to start your return.
For more details, check out the Standard Return Policy on the Bed Bath & Beyond website.
Returns for Defective or Incorrect Items
If you receive a damaged or defective product, Bed Bath & Beyond will:
- Send replacement parts or accessories.
- Replace the entire product.
- Issue a full refund including shipping fees.
In some cases, they may send a replacement before receiving the return, but the original item must be returned within 30 days to avoid extra charges.
Product-Specific Return Policies
Some items have different return rules. Here are the details:
Car Seats, Strollers & Breast Pumps
- Can be returned within 90 days of purchase.
- Must be unopened and unused.
- Refund is not given if the packaging is opened or seals are broken.
Large Appliances (Refrigerators, Washing Machines, etc.)
- Returns are allowed within 30 days for buyer’s remorse.
- If the appliance is defective, missing parts, or damaged, contact the manufacturer for a warranty claim.
- Federal law requires the manufacturer to attempt a repair first before a return is allowed.
Mattress Return Policy
- Most mattresses are non-returnable unless they are defective or damaged.
- If unopened, some mattresses may be eligible for return following the standard return policy.
- For oversized mattresses, inspect them before signing the delivery receipt. If you find damage later, contact customer service immediately.
Oversized Items
- Must be new and unopened.
- Return must be initiated within 30 days of delivery.
- If the return is for buyer’s remorse, the customer pays for shipping.
- Return shipping fees can range from $100 to $1,000, depending on size and distance.
Marketplace Seller Return Policy
- Items sold by third-party sellers on Bed Bath & Beyond’s website do not follow the store’s standard return policy.
- Each seller has its own return rules, which you can find on the product page by clicking on the seller’s name.
Refund Policy
- Refunds are processed within four weeks.
- The refund amount depends on the return reason:
- If the return is due to Bed Bath & Beyond’s mistake, you get a full refund, including shipping.
- If the return is for buyer’s remorse, you get a refund minus return shipping costs.
- Refunds are sent to:
- The original payment method (credit card, PayPal, etc.).
- In-store credit if you choose that option.
- Welcome Rewards for members.
International Orders Refund Policy
- If the return is due to a Bed Bath & Beyond mistake, you get a full refund including shipping costs.
- If you are returning an item for personal reasons, the refund will exclude original shipping, insurance, and return shipping fees.
- Refunds are processed at the exchange rate effective at the time of purchase.
Non-Returnable Items
Some items cannot be returned due to safety and hygiene reasons. These include:
Clothing
- Intimates, swimwear, socks, bodysuits, and face masks.
- Personalized and altered clothing.
- Luxury/designer brands.
Beauty & Health Products
- Makeup, skincare, hair care, perfumes, and fragrances.
- Medical supplies, exam gloves, scrubs, and masks.
- Holistic and aromatherapy products.
Baby Products
- Pacifiers, teethers, bottles, nipples, and breast pumps.
- Car seats and cribs (once opened or assembled).
Other Items
- Gift cards.
- Final sale and clearance items.
- Bulk or case-packed items.
If a non-returnable item arrives damaged or defective, you should contact customer service immediately. You can visit the detailed list of non returnable items on their website.
How to Contact Customer Service
If you need help with a return or have questions, you can contact Bed Bath & Beyond’s customer service through the following options:
- Phone: Call 1-800-843-2446 (Monday-Friday: 8:00 AM – 12:00 AM EST, Saturday-Sunday: 9:00 AM – 9:00 PM EST)
- Chat: Click on the chat icon at the bottom-right of the Bed Bath & Beyond website (Monday-Friday: 8:00 AM – 12:00 AM EST, Saturday-Sunday: 8:00 AM – 10:00 PM EST)
- Text: Send a message to 1-814-747-6702 (Monday-Friday: 8:00 AM – 12:00 AM EST, Saturday-Sunday: 8:00 AM – 10:00 PM EST)
- International Orders (Canada): Call 1-866-596-5840 (Monday-Friday: 9:00 AM – 9:00 PM EST, Saturday-Sunday: 9:00 AM – 7:30 PM EST)
If you have any more questions about the returns, you can visit the return policy on their website.
FAQs
Final Thoughts
Bed Bath and Beyond makes returning items easy, but it’s important to follow the rules. Always check the return policy before buying, especially for big items like appliances and mattresses. If you have any questions, customer service is available via phone, chat, or text.
Happy shopping!
