LL Bean Return Policy: A Complete Guide

LL Bean is known for its high-quality outdoor gear and clothing. If you ever need to return something, it’s important to understand their return policy. This article breaks down everything you need to know in simple terms.

Quick Overview of LL Bean Return Policy

Return Policy in Detail

General Return Policy

• LL Bean allows returns within one year of purchase if you are not 100% satisfied.
• After one year, returns are only accepted for items with defects due to materials or craftsmanship.
• Items bought before February 9, 2018, do not have the one-year limit.
• Proof of purchase is required for all returns.

Special Conditions Where Returns Are Not Accepted

LL Bean does not accept returns for:

• Items damaged due to misuse, accidents, or improper care.
• Excessively worn-out products.
• Items lost or damaged due to fire, flood, or natural disaster.
• Products missing their labels or tags.
• Ammunition (cannot be returned by mail or in-store).
• Items purchased from third-party sellers (return them to the original seller).
• Habitual abuse of the return policy.

How to Make a Return

You can return items in three ways:

1. Easy Online Returns

• Visit the LL Bean Return Portal.
• Enter your order details and follow the instructions.
• Print a return shipping label and send your package.
• The return fee is $6.50 per package unless you used an LL Bean Mastercard or Bean Bucks.

2. Return by Mail

• Use the Return & Exchange Form included in your order or print a new one from here.
• Print a return shipping label from the LL Bean website.
• Mail your package to:
  LL Bean Returns
  3 Campus Dr., Freeport, ME 04034
• A return fee of $6.50 per package applies unless you used an LL Bean Mastercard or Bean Bucks.

3. Return in Stores

• Bring your item and proof of purchase to any LL Bean store or outlet.
• Clearance Centers may have different policies.
• Mobile kiosks only process returns for items bought at those locations.
• Currently, refunds cannot be processed back to PayPal accounts in-store. If you return an item purchased with PayPal, you will receive a refund as store credit or a check by mail.

Furniture Returns (Exception)

• Large indoor and outdoor furniture must be sent to the Davis Warehouse in Freeport, Maine.
• Contact customer service for return instructions at 1-877-755-2326 or 800-341-4341.

Gift Returns

• Return gifts in-store or by mail using the Return & Exchange Form.
• Use your order number to Start a Gift Return online.
• If you don’t have the order number, contact customer service at 1-800-453-0659.
• Refunds are issued as a Return Gift Card.

Exchanges

You can exchange an item in three ways:

1. Order a new item online and return the old one using the return portal and follow the same process as explained above.
2. Call customer service at 1-800-441-5713 to exchange over the phone (shipping fee waived for new orders).
3. Visit an LL Bean store to exchange in person.

For mail exchanges, return the item with the Return & Exchange Form. Your new item will be shipped once your return is processed (may take 2-3 weeks).

Return from US Territories, APO/FPO/DPO or International addresses

US Territories, and APO/FPO/DPO addresses

• Find and complete the form printed on the packing slip that came with your order.
• Proof of purchase is required for a refund or exchange.
• If you need help locating your order number, contact customer service.
• If you don’t have your packing slip, print and complete Return & Exchange Form.
• Mail the package to
  LL Bean Returns,
  3 Campus Dr., Freeport, ME 04034.
• Customers pay for return shipping, but LL Bean covers shipping for exchanged items.
• Refunds take 4-6 weeks.

International Returns

• Use the packing slip from your order or print an International Return & Exchange Form.
• Include your order number or receipt for faster processing.
• Mail your package to:
  LL Bean Returns
  3 Campus Dr., Freeport, ME 04034
• Customers pay for return shipping, but LL Bean covers shipping for exchanged items.
• Refunds take 4-6 weeks.
• International customers may need to pay import duties and taxes.

For assistance:

• Canada: 800-341-4341
• UK: 0800-891-297
• Other Countries: 207-552-6879
• Email: Internationalweb@llbean.com

Refunds

• Returns are processed within 2-3 business days after LL Bean receives your package.
• Refunds may take extra time to appear in your bank account.
• If you paid with Bean Bucks, the amount will be refunded to your balance.
• Gift recipients get a Return Gift Card, mailed via USPS (arrives in 4-6 business days).

Non-Returnable Items

Certain items cannot be returned, including:

• Ammunition (not accepted by mail or in stores).
• Hazardous materials (e.g., batteries, fuel, firearms, glue).
• Oversized freight items (special handling required—contact LL Bean for details).

Customer Service

For any questions or assistance with returns, refunds, or exchanges, you can contact LL Bean customer service from 8 a.m to 8 p.m. (ET), 7 days a week, 365 days a year.

• Phone (English): 1-800-453-0659
• Phone (Spanish): 1-888-867-1932
• Chat: Available on their website.
• Email

Their friendly customer service representatives are happy to help with any inquiries!

FAQs

Final Thoughts

LL Bean has a fair return policy, allowing returns for up to a year and defective items even later. Just keep your proof of purchase, follow the return instructions, and remember that some conditions apply.

For the most up-to-date return information, visit the LL Bean Returns Page.