Hallmark Return Policy: Simplified

hallmark return policy

Hey there! Have you ever bought something that you didn’t like or didn’t fit right? Don’t worry, it happens to everyone. That’s why stores have return policies.

Today, we’re going to talk about Hallmark return policy. This will help you understand what to do if you need to return something to Hallmark. Let’s get started!

Hallmark Return Policy

Hallmark wants you to be happy with your purchase. But if you’re not, they have a return policy to help you out. Here are the main points:

  • You can return items within 90 days: If you bought something from Hallmark and don’t like it, you have 90 days from the purchase date to return it.
  • Online orders only: Hallmark’s return policy mainly applies to items bought online. If you bought something from a Hallmark Gold Crown store, the policy might be different.
  • Free returns for online orders: If you ordered something online and want to return it, you don’t have to pay for return shipping.

How to Start a Return

If you want to return something, here’s what you need to do:

  1. Call Hallmark: To start the return process, call 1-800-HALLMARK (1-800-425-5627).
  2. Get instructions: The customer service team will tell you what to do next. They will guide you through the steps to return your item.

Refund Information

When you return an item to Hallmark, here’s what you can expect:

  • Full refund: If your return is approved, Hallmark will give you a refund for the full purchase price, including shipping costs.
  • Original payment method: The refund will be credited to the original method of payment. This means if you paid with a credit card, the refund will go back to that card.
  • Gift returns: If you received the item as a gift, Hallmark will give you a gift card with the purchase amount.

Exceptions to the Return Policy

There are a few situations where Hallmark’s return policy has special rules:

  • Large-quantity orders: If you bought a lot of the same item, Hallmark might limit returns.
  • Seasonal closeouts: Items bought during seasonal sales might not be returnable.
  • Lost or stolen packages: Hallmark is not responsible if your return package gets lost or stolen.

Exchanging an Item

If you want to exchange an item for something else, here’s what you need to do:

  • Place a new order: For the best selection, order the replacement item online or call 1-800-HALLMARK for help.
  • Free shipping on replacement: If you call customer service first, they will waive the standard shipping charges on your replacement order.
  • Return the original item: Follow the instructions to return the original item. Your payment method will be charged for the new order, and you will be credited once the original item is received.

Replacing Damaged or Defective Items

If you receive an item that is damaged or defective, here’s what to do:

  • Contact Hallmark: Call customer service for instructions on getting a replacement.
  • Expedited replacement: Hallmark will send a replacement quickly, but they cannot repair damaged or defective items.
hallmark return policy is different for Gold Crown Stores

Price Adjustments

Hallmark does not offer price adjustments on clearance items. This means if you buy something before it goes on sale, you won’t get a refund for the price difference if it later goes on sale.

Personalized Orders

If you’re not happy with a personalized item, contact Hallmark within 90 days for help. They will provide instructions on what to do next.

Same-Day Pickup Orders

If you bought something for same-day pickup, return it to the store within 90 days. Bring your order confirmation email and pickup slip for a refund. If you paid with PayPal or don’t have a receipt, you’ll get an exchange or store credit for the current selling price.

Keepsake Ornament Club Dream Box

If you’re not happy with your Keepsake Ornament Club membership or Dream Box, call 1-800-HALLMARK and select the Keepsake Ornament Club option for help.

Contacting Hallmark

If you have any questions or need help with a return, you can contact Hallmark:

  • Call 1-800-HALLMARK (1-800-425-5627)
  • Support hours:
  • Monday-Friday: 8am-6pm CT
  • Saturday-Sunday: 10am-6pm CT



Understanding Hallmark’s return policy can make returning items a breeze. Whether you bought something online or picked it up the same day, Hallmark has a clear process to help you return items you’re not happy with.

Remember to keep your receipts and contact customer service if you have any questions. Happy shopping!

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