Prada Return Policy: Simplified

prada return policy

Welcome to our article! Today, we are going to talk about Prada return policy. We’ll explain everything you need to know in simple terms.

Whether you bought something online or in a store, we’ll help you understand how you can return it if you need to.

Overview Of Prada Return Policy

  • You can return products within 30 days of receiving them.
  • This policy applies to purchases made both online and in stores.
  • Items must be in their original condition with all tags and packaging intact.
  • You can return items using the courier service provided by Prada.
  • Alternatively, you can use any other courier at your own expense.
  • Refunds are processed within 7 days after Prada receives and checks the returned items.

What is Prada Return Policy?

Prada allows you to return products for any reason within 30 days from the day you receive them. This means if you don’t like what you bought, you can send it back within a month.

Conditions for Returns

Before you return your item, make sure it meets these conditions:

  • Unused and Original Condition: The product must be unused and in its original condition.
  • All Tags and Packaging: All tags, including security tags, must be attached. The item must come with all original packaging and accessories.
  • Return Card: You need to fill out and include the return card that came with your package.

Steps to Return a Product by Courier

Here’s a simple step-by-step guide to returning your Prada item:

  1. Fill Out the Return Card: In your package, you will find a return card. Fill it out completely.
  2. In case you can’t find the return card: You can visit the returns page on Prada’s website and fill your email id and order no as shown in the screenshot below to generate the return card.
prada returns page
  1. Pack the Items: Place the items you want to return in the original box. Make sure all tags are attached, and all packaging and accessories are included.
  2. Seal the Box: Securely seal the box with the items and the return card inside.
  3. Choose a Courier: You can use the courier provided by Prada or choose a different one. If you choose a different courier, you will have to pay for shipping. Prada is not responsible for any loss, damage, or theft if you use a different courier.
prada return policy in store

Steps to Return In-Store

  1. Visit a Prada Store: Bring the item you want to return to a Prada store.
  2. Provide Proof of Purchase: Bring the original proof of purchase when returning to a store.
  3. Exchange or Store Credit: You can return items to a Prada store in the US for an exchange or store credit, but not for a refund.
  4. Value Differences:
    • Lower Value: If the new item is cheaper, you’ll get store credit for the difference.
    • Higher Value: If the new item is more expensive, you’ll pay the difference, including any sales tax.
  5. Store Credit Expiry: Store credits expire one year from the date of issuance and are only valid in the country where issued.

Exchange Of Products

If you want to exchange your order online, contact Prada’s Client Service. They will help you organize the return and assist you in placing a new order.

Special Holiday Returns

During specific holiday periods, Prada may allow extended returns. This means you might have more than 30 days to return your items. Prada will inform you about these special periods on their website.

Refund Process

Once Prada receives your return, they will check the condition of the items. This usually takes about 7 days. If everything is okay, Prada will authorize your refund.

How Will You Get Your Refund?

  • Payment Method: The refund will be issued to the same credit card or payment method you used to buy the item.
  • Currency: The refund will be in the same currency you used for the purchase.
  • Notification: Prada will send you an email once they have authorized your refund.
  • Time Frame: Your account should be credited within a maximum of 30 days from the date of the refund.

Contacting Prada for Help

If you have any questions or issues, you can contact Prada’s Client Service. Here’s how you can reach them:

  • Phone: Call 1-877-997-7232 from Monday to Saturday (9:00 am – 10:00 pm) and Sunday (9:00 am – 8:00 pm).
  • WhatsApp: Connect with Client Service via WhatsApp during the same hours.
  • Email: Fill out the contact form on Prada’s website as shown below
Contact us form through email.

Incase, you need any further information on Prada Return Policy, you may visit their website.


We hope this guide helps you understand Prada return policy better. If you have any more questions, feel free to contact Prada’s Client Service. Happy shopping!

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