Shoe Palace Return Policy: Simplified

shoe palace return policy

Welcome to our guide on the Shoe Palace return policy! If you’ve bought something from Shoe Palace and need to return it, don’t worry. We’ll explain everything you need to know in simple language.

This guide will help you understand how to return or exchange your items easily.

Overview of Shoe Palace Return Policy

At Shoe Palace, you can return your items within 30 days of purchase. Here are the basic rules:

  • Items must be unworn, unwashed, and undamaged.
  • All returns come with restocking fees.
  • Items should be in their original packaging.

Detailed Return Policy

Online Returns

If you bought something online from Shoe Palace, follow these steps:

Conditions for Returns:

  • Items should be unworn, unwashed, and undamaged.
  • Items must be in their original packaging.
  • A restocking fee applies: $6.99 for regular items, $15.00 for new releases or limited items.
  • Shipping costs are not refundable, and you need to pay for return shipping.

Steps to Return:

Processing Time:

  • Returns are processed within 8-10 business days after they receive your package.
  • Refunds are issued in the original payment method.
  • For credit card refunds, it may take 1-2 billing cycles for the credit to appear on your statement.

In-Store Returns

If you bought something at a Shoe Palace store, you need to return it to a store. Follow these steps:

Conditions for Returns:

  • Same as online returns: Items must be unworn, unwashed, undamaged, and in their original packaging.
  • Check with the store for any additional conditions.

Steps to Return:

  • Take your item and the receipt to any Shoe Palace store.
  • The store staff will help you with the return or exchange.

Exchanges

You can exchange your items for another size, color, or style. Here’s how:

Conditions for Exchanges:

  • Items must be unworn, unwashed, undamaged, and in their original packaging.
  • Exchanges are subject to item availability.

Steps to Exchange:

  • Follow the same steps as for returns.
  • If the item you want is in stock, Shoe Palace will contact you for shipping charges.
  • If the item is not in stock, they will issue a refund.
shoes for sale

Important Notes

  • Shipping Costs: Shoe Palace is not responsible for return shipping costs unless the item is defective or they sent the wrong item.
  • Cancellation Fees: Cancelling an order before it ships can incur a $15.00 fee.
  • Processing Time: Allow 8-10 business days for returns/exchanges to be processed.
  • Refund Method: Refunds are given in the original payment method. Credit card refunds may take 1-2 billing cycles.

Customer Service

You may contact Customer service team through

Email : CustomerService@ShoePalace.com

Phone : +1 (888) 772-5223

Message: Visit the contact us page on Shoe Palace website and send message with your query to customer service team, as shown in the screenshot below

shoe palace contact us page

Mailing and Shipping:

Shoe Palace Corporation
745 Jarvis Drive
Morgan Hill, CA 95037

For any further information related to returns, you may visit Shoe Palace website.

FAQs

Summary

Shoe Palace Return Policy is straightforward if you follow their guidelines. Always remember to keep your items in their original condition and packaging, and be aware of the restocking fees.

Whether you bought online or in-store, you have options to return or exchange your items easily.

If you have any questions, Shoe Palace’s customer service is there to help. By understanding these steps and conditions, you can handle returns smoothly and efficiently.

Happy shopping!


Similar Posts

Leave a Reply

Your email address will not be published. Required fields are marked *