Snipes Return Policy: Get Your Refund or Exchange Now

snipes return policy

Bought some fresh kicks or a new outfit at Snipes, but it’s not quite right? No worries! We have simplified Snipes return policy to help you out. This guide will explain everything you need to know in a super easy way, so you can return your stuff with confidence.

Snipes Return Policy (In-Store Return)

  • Time Limit: You have 30 days from the day you bought your item to return it to any Snipes store.
  • What to Bring: Make sure you have your receipt or packing slip. They won’t be able to accept your return without it!
  • Getting Your Money Back: You’ll get a refund using the same payment method you used to buy the item. If they can’t figure out how you paid, they’ll give you store credit instead.
  • Condition of Items: Here’s the deal:
    • Shoes need to be in their original box.
    • Clothes must have the tags still on (unless they’re ripped or broken).
  • Where to Return: Locate your closest Snipes store on their website.
  • Extra Things to Know:
    • Snipes has the right to limit returns in stores, even if you have a receipt.
    • Shipping costs you paid when you ordered online won’t be refunded if you return the item in-store.
    • If you paid with PayPal online, you can only get store credit for your return.

Returning by Mail (Online Purchases Only)

  • Time Limit: You have 30 days from the day your order gets shipped to return your items.
  • What to Pack:
    • Include the packing slip that came with your order.
    • The items must be in new condition, unworn, and with the tags still on (unless they’re ripped or broken). If something arrived damaged, contact Snipes’ customer service first.
    • Important! Don’t use the shoebox itself as your shipping box. They won’t accept returns if the shoebox is damaged.
  • Who Pays for Shipping: You’ll need to pay to ship the items back to Snipes.
  • Getting Your Money Back: Once they receive your return, it will take 5-7 business days to process your refund and send it back to your account.
  • Here’s a Catch: Snipes gets to decide if something is really damaged or not.

Please send return package to the following address: 

SNIPES Returns Department 
7601 State Road 
Philadelphia, PA 19136

snipes usa return policy

Damaged Item or Wrong Stuff?

  • Contact Snipes ASAP: If your item arrives damaged or they accidentally sent you the wrong thing, let Snipes know within 7 days of getting the package. They’ll be happy to help fix the problem. You may contact their customer service team within 7 days of receiving your order. You need to fill the form as shown in the image below.
snipes customer service request form
  • Free Return Shipping for Mistakes: In these cases, Snipes will even cover the cost of shipping the wrong or damaged item back to them, and give you a full refund.

Lost Package?

  • Contact the Shipping Company: If your package gets lost in the mail, you’ll need to contact the shipping company (UPS or USPS) to track it down and file a claim. Snipes can’t help with lost packages.

Some Things Can’t Be Returned

  • Final Sale is Final: If something is marked “Final Sale,” you can’t return it, no matter what.
  • Prepaid Return Labels Not Always Available: Snipes doesn’t usually give out prepaid return labels for returns, but they will if you got the wrong item, a damaged product, or a manufacturer defect (as long as the item is unworn).

Out-of-State Returns

  • No Refunds for Out-of-State In-Store Purchases: If you bought something at a Snipes store in a different state and want a refund, you’re out of luck. They can only offer exchanges or store credit in that case.


We hope this guide has answered all your questions about Snipes’ return policy. Now you can shop with confidence, knowing you have options if something doesn’t work out.

Happy shopping (and returning if you need to)!

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