Von Maur Return Policy: Everything You Need to Know

von maur return policy

Shopping can be fun, but sometimes we need to return things. Maybe the clothes didn’t fit, or the color wasn’t right. Whatever the reason, knowing the return policy can make the process easier.

Here, we’ll explain Von Maur return policy, a popular department store. We’ll keep it simple so everyone can understand.

General Von Maur Return Policy

Von Maur has a flexible return policy to make sure customers are happy with their purchases. Here’s how it works:

With Receipt

  • Within 90 Days: If you return an item with a receipt within 90 days, you will get your money back to your original form of payment. This means if you paid with a credit card, the money will go back to that card.
  • After 90 Days or with a Gift Receipt: If you return an item after 90 days or with a gift receipt, you will get a merchandise credit. This means you can use the credit to buy something else at Von Maur. The merchandise credit can be used in the store, but it’s not the same as getting your money back.

Without Receipt

  • No Receipt: If you don’t have a receipt, you will get the current selling price of the item as a merchandise credit. This is like store credit and can be used for future purchases at Von Maur. It’s important to note that without a receipt, the amount you get might be lower if the item is now on sale.
von maur in store return policy

Special Items

Some items have special return rules. Here’s what you need to know:


  • Receipt Required: You must have a receipt to return cosmetics. This includes items like makeup, skincare products, and perfumes. This rule helps prevent the return of used products for health and hygiene reasons.

Special Occasion Dresses

  • Requirements: To return special occasion dresses, such as prom dresses or wedding guest dresses, you need to follow these rules:
    • Have the receipt
    • Keep the tags attached
    • Ensure the dress is unworn and unaltered

These rules make sure the dress is in perfect condition for another customer to buy.

Final Sale Items

  • Non-Returnable Items: Some items are final sale and can’t be returned. These include:
  • Items marked 75% off or more
  • Sale items with an extra percentage off
  • Dressy hats and fascinators (fancy headpieces)
  • Food items
  • Face masks
    Final sale items are deeply discounted and can’t be returned because they are sold at very low prices or for hygiene reasons.

Online Order Returns Process

Returning items bought online is simple, but there are some steps to follow:

General Guidelines

  • Sellable Condition: Items must be in sellable condition unless they were defective when sold. This means the items should not be used, worn, or damaged.
  • Original Tickets: All original tickets (price tags) must be attached to each item. This helps the store resell the items.

Return Process

Here’s how to return an online order:

  1. Keep the Original Package: Don’t throw away the original shipping package.
  2. Find the Return Label: Look at the bottom of your online receipt to find the return shipping label.
  3. Attach the Label: Peel off the label and attach it to the package.
  4. Include the Receipt: Put the original receipt or a copy of the receipt in the package.
  5. Drop Off: Take the package to any authorized UPS location.
  6. Track Your Return: Note the tracking number for your records.


  • Processing Time: It can take up to 14 business days to process the return once received in the warehouse.
  • Refund Time: Refunds might take 3-5 business days to appear in your account, depending on your bank.
  • Express Shipping Costs: Any express shipping costs you chose will not be refunded. If you paid extra for faster shipping, that amount will not be returned.

Alternative Size

  • New Order: If you need a different size, place a new order on VonMaur.com and return the original item for a refund. This means you buy the new size first and send back the old one to get your money back.

In-Store Returns Process

You can also return items you bought in-store or picked up from the store:

  • Store Purchases: Items bought in-store or picked up from the store can be returned to any Von Maur store location.
  • Not Accepted Online: These returns cannot be processed at the E-Commerce Facility. This means you cannot send these items back to the online return center; you have to go to a store.
  • Store Locator: Find the nearest Von Maur store on their website.

Gift Cards

  • Non-Returnable: Gift cards cannot be returned. If you buy or receive a gift card, you have to use it at Von Maur. They do not give refunds for gift cards.
return policy von maur

Price Adjustment Policy

Sometimes, prices change after you buy something. Von Maur has a policy for this:

Online Orders

  • Within 14 Days: You can get a price adjustment within 14 days of purchase if the item is still available online. This means if the price goes down within two weeks of your purchase, you can get the difference back.

In-Store Purchases and Store Pickup Orders

  • Within 14 Days: You can get a price adjustment within 14 days if the same item is still available for purchase at that store location. If the price drops at the store where you bought it, you can get the difference back.

Processing Fee Policy

For some deeply discounted items, there is a small fee:

  • $2.00 Fee: A $2.00 processing fee is charged for shipping each item that is 75% off or more. This helps cover the extra costs of handling these discounted items.
  • Final Sale: Items with this fee are final sale and cannot be returned, so the fee cannot be refunded. This means once you buy these items, you cannot return them and get your money back.


In Summary

Understanding the return policy can help make your shopping experience at Von Maur smoother and more enjoyable. Remember to keep your receipts and return items in sellable condition.

Happy shopping!

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