Lord and Taylor Return Policy: Simplified

lord and taylor return policy

Welcome to our blog! Today, we’re going to talk about Lord and Taylor return policy. This guide will help you understand how to return or exchange items you bought from Lord and Taylor.

We’ll break down everything you need to know in a way that’s easy to understand. Let’s get started!

Lord and Taylor Return Policy

Lord and Taylor want to make sure you have a great shopping experience. However, they also have rules about returning items. Here’s a simple breakdown of their return policy:

Final Sale Items

  • Some items are labeled as “Final Sale.” This means once you buy these items, you cannot return or exchange them for any reason.
  • It’s important to check if an item is a Final Sale before buying it because you won’t be able to return it if you change your mind.
  • Exceptions: Sometimes there might be brand exceptions, so always read the product details carefully.

General Return Policy

  • Time Frame: You have 30 days from the date you bought the item to return it.
  • Condition: The item must be unworn, unwashed, and undamaged. This means the item should be in the same condition as when you received it.
  • Return Fee: There is a $9.95 return fee. This fee will be taken out of your refund amount. For example, if you return an item that costs $50, you will get $40.05 back after the fee is deducted.

How to Start a Return

If you need to return an item, follow these simple steps:

  • Visit Online: Go to the Lord and Taylor Returns Center on their website.
  • Order No Details: Fill up the Order number, shipping Zip Code or Phone number or email and click on start a return as shown in the below screenshot.
lord and taylor returns center page on their website
  • Follow Instructions: The website will guide you through the steps needed to start your return process. Make sure to fill out all necessary information accurately.

Contact Customer Service

  • Email Support: If you have any trouble starting your return online, you can email customer service at help@lordandtaylor.com for help.
  • Get Assistance: The customer service team can help resolve any issues you might encounter during the return process.

How to Exchange an Item

Exchanging an item is similar to returning it:

  • Visit Online: Just like with returns, visit the Returns Center on the Lord and Taylor website.
  • Order Number: Fill up the Order number, shipping Zip Code or Phone number or email and click on start a return as shown in the screenshot in above section.
  • Follow Steps: Follow the website’s instructions to start your exchange. This usually involves selecting the new size or color you want.

Contact Customer Service

  • Email Support: If you have any issues with the exchange process, email help@lordandtaylor.com.
  • Assistance Provided: Customer service can guide you and ensure your exchange is processed correctly.


  • Original Payment Method: Your refund will be credited back to the original form of payment. For instance, if you paid with a credit card, the refund will go back to that same credit card.
  • Processing Time: It might take a few days for the refund to appear in your account, depending on your bank.
  • Return Fee: Remember, a $9.95 return fee will be deducted from your refund. This fee covers the cost of processing the return and shipping.

Returning a Gift

Did you receive a gift from Lord and Taylor that you need to return?

Contact Customer Service

  • Email Support: If you have any trouble, email help@lordandtaylor.com for assistance.
  • Guidance Provided: The customer service team can help you with any problems you might face while returning a gift.

Packaging Your Returns

If you need to return more than one item:

Labels and Packaging

  • Correct Labels: Use the correct labels for each item you are returning. The Returns Center will provide the necessary labels based on where each item was originally shipped from.
  • Separate Boxes: Make sure each item is in a separate box with its corresponding label. This ensures that each return is processed correctly and promptly.
return policy for lord and taylor

Getting a New Return Label

If you need a new return label:

  • Start the Return Process by visiting the Returns Center page on the Lord and Taylor website.
  • Follow Instructions: Follow the steps to get a new return label. The system will generate the label(s) you need.
  • Return Fee: Remember, a $9.95 fee applies for returns, which will be deducted from your refund.

For any further information on Lord and Taylor return policy, you may visit the return policy and FAQ section on their website.


Contact Information

If you need further assistance, here’s how you can reach Lord and Taylor:

  • Email: Send an email to help@lordandtaylor.com.
  • Live Chat: Available Monday to Friday, 9 AM to 5:30 PM EST. Use the chat feature on their website.
  • Text: You can text them at (650) 747.8331 for help.

We hope this guide helps you understand return policy Lord and Taylor.

Happy shopping, and remember to check if an item is a Final Sale before you buy it! If you have any more questions, feel free to reach out to Lord and Taylor’s customer service.

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