Celine Return Policy: Simplified

Welcome to our guide on Celine return policy. Here, we’ll break down all the important details you need to know to make returning items to Celine easy and stress-free.

We’ll cover how to return items, what items are eligible for return, and other essential information. We aim to make this guide simple and easy to understand.

Celine Return Policy Overview

To be eligible for a return, items must meet the following criteria:

• Return Within 14 Days: Items must be returned or postmarked within 14 days from the date of delivery.
• Condition of Items: Items must be unused and in sellable condition, with all original tags, accessories, and instruction booklets.
• Specific Item Conditions:
  • Shoes: Shoe outsoles must be unmarked. Try shoes on a clean, carpeted surface to avoid damage.
  • Eyewear: Cannot be returned after frames have been fitted with prescription or replacement lenses.
  • Fragrances and Candles: Must be in their original packaging with the protective film or sticker intact.
  • Personalized and Made-to-Order Items: These cannot be returned.

How to Return Items to Celine by Mail

Returning items to Celine is straightforward if you follow these steps:

1. Complete the Return Form: Every order from Celine.com comes with a return form. Fill this out to start the return process.
2. Repack the Item(s): Use the original packaging and protective materials to pack the items you want to return. This helps ensure the items aren’t damaged during shipping.
3. Attach the Pre-Paid Return Label: Celine includes a pre-paid return shipping label in your order. Attach this to your package. If you didn’t receive a return label, contact Celine customer service.
4. Drop Off Your Package: Take your package to any UPS store or pick-up location.

Note: Make sure the items you are returning are in sellable condition, which means they should be unused and undamaged, with all original tags and packaging.

Returning Items to a Celine Store

You can also return items purchased online to any Celine free-standing store in the United States. Here’s how:

• Bring the Items and Receipt: Take the items you want to return and your receipt or proof of purchase to the store.
• Visit a Free-Standing Store: Note that returns are not accepted at department stores or wholesale distributors.
• Contact Customer Service for Assistance: For the fastest service, contact Celine customer service before visiting the store.

Important: PayPal purchases cannot be exchanged in-store. They must be returned by mail to Celine.com.

Items That Cannot Be Returned

Some items are not eligible for return:

• Damaged, Worn, or Altered Items: Any items that have been used, damaged, or altered in any way will not be accepted.
• Personalized Items: Custom-made or personalized items cannot be returned.

Shipping Costs and Refunds

• Non-Refundable Shipping Costs: The shipping costs you paid when placing the order are not refundable.
• Refund Processing Time: Refunds can take several business days to appear in your bank account, depending on your credit card issuer.
• Refund Method: Refunds will be issued to the original method of payment.

Exchanges

Exchanges can be made in Celine free-standing stores only. Here’s what you need to know:

• In-Store Exchanges Only: Exchanges are not available through mail. You must visit a Celine store to exchange an item.
• Exceptions: PayPal purchases and fragrances can only be returned by mail and cannot be exchanged in-store.

Contacting Celine Customer Service

Celine’s customer service is available from Monday to Saturday, 9 AM to 9 PM Eastern Time. If you need help with your return, you can contact Celine customer service:

• Phone: +1 833 847 4860
• Email: clientservice.us@celine.com
• Online Contact Form: Available on Celine’s website. You can click on send inquiry and fill up the required details.

For any further queries related to Celine return policy, you may visit the returns page on their website.

FAQs

Summary

Returning items to Celine can be simple if you follow the guidelines outlined in this article. Remember to keep items in their original condition, use the pre-paid return label, and contact customer service if you have any questions. This way, you can ensure a smooth and hassle-free return process.