Louis Vuitton Return Policy: Simplified
Louis Vuitton Return Policy Explained! Find out how to return or exchange your LV items hassle-free. Get full details on refunds, exchanges, and exceptions.
Louis Vuitton is known for its luxury products, but what happens if you need to return or exchange something? This article explains Louis Vuitton return policy in simple terms, so you know exactly what to expect.
Louis Vuitton Return Policy Overview
Here is a quick summary of its return and exchange policy:
| Policy | Details |
|---|---|
| Return Window | 30 days from the original purchase date |
| Condition | Must be in perfect, sellable condition with original packaging and receipt |
| Refund Method | Same payment method, currency, and country as the original purchase |
| Exclusions | Personalized items, hot-stamped or engraved products, made-to-order items, high watches, high jewelry, and mask covers |
| Online Returns | Can be returned online or in select stores (not at Saks, Neiman Marcus, Bloomingdale’s, or Nordstrom) |
| In-Store Returns | Allowed at freestanding Louis Vuitton stores (except certain countries) |
| Exchanges | Available in freestanding Louis Vuitton stores, except in select countries |
| PayPal Purchases | Can only be refunded or exchanged through the online store |
| Gift Returns | Gifts can be exchanged or returned with the original receipt |
How to Return a Louis Vuitton Product
Returning an Online Purchase
You can return Louis Vuitton products bought online either by mail or in Louis Vuitton stores [except Saks, Neiman Marcus, Bloomingdale’s, & Nordstrom].
By Mail
- Register Your Return: Log in to your My LV account or call Client Services at +1.866.VUITTON (866.884.8866).
- Prepare Your Package: Place the item in its original packaging with the original receipt.
- Attach the Prepaid Label: Use the prepaid return label from your order. Cover any old labels and seal the package securely.
- Drop Off at UPS: Take your package to any UPS store or pickup location.
Note: If you use a different carrier, Louis Vuitton is not responsible for lost packages, and shipping costs will not be reimbursed.
In-Store Return
You can return your online purchase to a Louis Vuitton store, except for Saks, Neiman Marcus, Bloomingdale’s, Macy’s, and Nordstrom locations.
Exchange Policy
You can exchange your Louis Vuitton product within 30 days under these conditions:
- The item must be in perfect, sellable condition.
- It must have its original packaging and receipt.
- Personalized and made-to-order items cannot be exchanged.
- Online purchases can be exchanged in select stores (not Saks, Neiman Marcus, Bloomingdale’s, Macy’s, or Nordstrom).
- PayPal purchases can only be exchanged at the online store.
To exchange an item, call Client Services at +1.866.VUITTON (866.884.8866) or visit a Louis Vuitton boutique.
Refund Policy
If you return a product, your refund will be issued in the original form of payment, currency, and country where the purchase was made.
Important Notes:
- Department store purchases must be refunded at the same department store brand.
- PayPal purchases can only be refunded through the online store.
- Refunds are not available at department store locations.
Returning or Exchanging a Gift
If you received a Louis Vuitton item as a gift, you can exchange or return it under the following conditions:
- You must have the original invoice or gift receipt.
- The item must be in perfect condition with its original packaging.
- Online gifts can be exchanged at a Louis Vuitton store (except Saks, Neiman Marcus, Bloomingdale’s, Macy’s, and Nordstrom).
- PayPal gift purchases can only be exchanged or refunded at the online store.
Note: If you exchange or return a gift, a label will appear in the purchaser’s My LV account.
Returns and Exchanges for Watches and Jewelry
Watches and jewelry must be returned or exchanged with:
- Original packaging
- Instruction leaflet (with warranty certificate)
- Product certificates (such as COSC and GIA)
Countries Where Returns and Exchanges Are Limited
Exchanges are not available in these countries:
- Brazil, China, Colombia, Dominican Republic, India, Jordan, Kazakhstan, South Korea, Lebanon, Mexico, Russia, Thailand, Taiwan, Turkey, Ukraine, Vietnam
FAQs
Contacting Louis Vuitton for Returns and Exchanges
If you have any questions or need help with a return or exchange, you can contact Louis Vuitton:
- Phone: +1.866.VUITTON (866.884.8866)
- Live Chat: Available daily from 7 AM to 11 PM CT on the Louis Vuitton website
- Email: Expect a response within 24 hours
If you have any more questions about the returns, you can visit the return policy on their website.
Final Thoughts
Louis Vuitton offers a straightforward return policy, but there are important details to remember. Make sure your item is in perfect condition, keep all receipts, and follow the proper steps for returns and exchanges. If you have any questions, contact Louis Vuitton’s customer service for help.
This guide ensures you have all the information you need for a hassle-free return or exchange with Louis Vuitton.
