Sunglass Hut Return Policy: Simplified
Sunglass Hut return policy explained! 🛍️ Discover the 30-day return window, refund process, and store credit options for hassle-free shopping.
Sunglass Hut has a simple return policy that makes it easy for customers to return or exchange their sunglasses. Whether you bought them online or in-store, this guide will help you understand all the details.
Sunglass Hut Return Policy Overview
The table below gives a quick summary of their return policy:
| Return Type | Details |
|---|---|
| Return Window | 30 days from purchase date |
| Receipt Required? | Yes, for refunds. Without a receipt, you can get store credit or an exchange. |
| Return Condition | Must be in original packaging and unused. |
| Refund Method | Original payment method. Gift card refunds are issued as a new gift card. |
| Exchanges | Allowed within 30 days. |
| Defective Items | Refund or exchange within 12 months. |
| Replacement Discount | If sunglasses break within 12 months, you can buy a new pair at 50% off. |
| Online Returns | Free UPS shipping or return to a store. |
| Non-Returnable Items | Personalized, engraved, or “Final Sale” items cannot be returned. |
In-Store Returns
Returning to a Sunglass Hut Store
If you are not happy with your sunglasses, you can return them to any Sunglass Hut store in the U.S. and Canada. Here’s how it works:
- Time limit: You have 30 days from the purchase date.
- What you need: Bring your receipt and the original packaging.
- Refunds: You’ll get your money back in the same payment method used for the purchase.
- Exchanges: You can swap your sunglasses for another pair of the same value.
- Without a receipt: You can exchange the item or get store credit based on the current selling price.
Exceptions:
- Items sold as “Final Sale” or “Imperfect” cannot be returned.
- Personalized or engraved items are not returnable unless defective.
Online Returns (For SunglassHut.com Orders)
If you bought sunglasses online, you can return them by mail for free or at any Sunglass Hut store.
How to Return by Mail
- Go to the “Order Status” page on the Sunglass Hut website.
- Enter your order number and email address as shown in the below screenshot
- Print the return label and authorization form.
- Pack the sunglasses securely in the original box.
- Attach the prepaid UPS return label to the package.
- Once the label is on and the package is ready, you can either schedule a UPS pickup from your location, or drop it off at any UPS location.
- Remember, you are responsible if the package gets lost before Sunglass Hut receives it from UPS. You can track your return on the UPS website (www.ups.com) to see its progress.
- It can take about 30 business days for the warehouse to receive and process your return.
Important Notes for Online Returns:
- Online returns must be initiated within 30 days of purchase.
- You will receive a refund to the original payment method within 5 business days after Sunglass Hut receives your return.
- Ray-Ban Remix and engraved products cannot be returned.
- If your order was not received, you have 15 days from the delivery date to file a claim.
Defective Product Returns
If your sunglasses become defective within 12 months, you can return them for a refund or exchange. You must provide:
- Proof of purchase
- Original packaging
Items sold as “Imperfect” cannot be returned or exchanged.
Sunglass Replacement Discount
If you accidentally break your sunglasses within 12 months of purchase, you can get a 50% discount on a replacement pair. Here’s how it works:
- You must bring your receipt.
- The discount is for the same pair or an equivalent model.
- This discount cannot be combined with other promotions.
- Oakley products, customized items, and “Imperfect” items are not eligible.
- This discount does not apply to lost or stolen sunglasses.
Returns for Third-Party Purchases
If you bought your sunglasses from another retailer (like Macy’s or Amazon), you must return them to that retailer. Sunglass Hut does not accept returns for third-party purchases.
Sun Love Protection Plan
Sunglass Hut offers an optional Sun Love Protection Plan. If your sunglasses break, you pay only a small co-pay fee to get them replaced. This plan lasts 13 months.
Plan Details:
- Covers accidental damage (dropping, sitting on them, etc.).
- Does not cover loss or theft.
- Must be added at the time of purchase.
- Exclusions and limitations apply (check the terms before purchasing).
Customer Service
If you have any questions or need further assistance, you can contact Sunglass Hut customer service at
1-800-786-4527
Hours of Operation:
- Sat | 9:00am-5:30pm EST
- Mon-Fri | 8:30am-5:30pm EST
FAQs
Final Thoughts
Sunglass Hut offers a customer-friendly return policy. If you have your receipt and return the item within 30 days, you can get a full refund or exchange. Online returns are free using UPS. If your sunglasses break within 12 months, you may qualify for a replacement discount or a refund if they are defective.
For more details on their return policy, visit the Sunglass Hut website.
Now you can shop confidently, knowing that if something isn’t right, returning it is simple! 😊
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