Sunglass Hut Return Policy: Simplified

Sunglass Hut is a popular destination for designer sunglasses and stylish eyewear. Whether you’re shopping online or in-store, they aim to make returns as hassle-free as possible.

If your shades don’t quite suit your style or if something’s off with your order this guide will walk you through everything you need to know to return them smoothly.

Sunglass Hut Return Policy Overview

Look Good / Feel Good Guarantee (30-Day Return Policy)

Sunglass Hut’s 30-day return policy lets you get a full refund or exchange if you’re not 100% happy with your purchase. All you need is:

• Your proof of purchase
• The original packaging
• The product in unused condition

What Happens Without a Receipt?

No receipt? No problem (mostly). If you don’t have your proof of purchase, you can still return the item for:

• Store credit
• Exchange, based on the current selling price

Items labeled “Final Sale,” “Imperfect,” or personalized (like engraved sunglasses) cannot be returned, unless damaged or defective.

Sunglass Replacement Discount (After 30 Days, Within 12 Months)

If you accidentally break your sunglasses after 30 days but within 12 months of purchase, Sunglass Hut offers a one-time 50% discount on a replacement pair. Here’s what you need to know:

• You must present your proof of purchase
• The replacement must be the same pair or, if unavailable, an equivalent model
• The discount is 50% off the original retail price
• This cannot be combined with other discounts or promotions
• Does not apply to lost or stolen sunglasses
• Oakley products, customized items, and products sold as “Imperfect” are not eligible

What If my Sunglasses Are Defective?

If your shades are defective within 12 months of purchase, Sunglass Hut will:

• Refund or
• Exchange them

You’ll need to show proof of purchase and return them in original packaging. As always, “Imperfect” items are excluded.

Online Returns at SunglassHut.com

1. Return by Mail (Free UPS Shipping)

If you bought your sunglasses from sunglasshut.com, here’s what to do:

Steps:

1. Go to Order Status Page
2. Enter your order number and email to start your return. The screenshot of the order status page is shared below

3. Print your prepaid UPS return label
4. Pack everything (box, tags, accessories)
5. Drop it off at a UPS store or schedule pickup
6. Returns are free
7. Processing takes up to 30 business days

Remember, you are responsible if the package gets lost before Sunglass Hut receives it from UPS. You can track your return on the UPS website (www.ups.com) to see its progress.

2. Return In-Store

Prefer face-to-face? No problem.

• Return your online purchase to any Sunglass Hut store in the U.S. or Canada
• Excludes airport stores, outlets, and partner retailers like Macy’s
• Just bring:
  • Original packaging
  • Proof of purchase

Online orders from Rayban.com and Oakley.com may also be returned at Sunglass Hut locations.

Special Return Categories

Non-Returnable Items

• Ray-Ban Remix and engraved products
• “Final Sale” and “Imperfect” items
• Items not in resalable condition (used, damaged, or missing parts)

Missing Orders

If your tracking says “delivered,” but you didn’t receive it act fast! You only have 15 days to report the issue.

How to Return Ray-Ban Meta AI Glasses

Because these are high-tech, there’s a special return process.

By Mail

1. Call Customer Care at 1-800-786-4527
2. Transfer captures to your phone or Meta View app
3. Factory reset the glasses
4. Turn them off
5. Pack everything (glasses, charging case, cable) in the original box
6. Ship them back using the instructions they provide

In-Store

1. Transfer and delete data (same as above)
2. Bring them to a Sunglass Hut store
3. The store ships the return, but the refund is processed once the warehouse receives it

Exchanges at Sunglass Hut

In-Store Exchanges (U.S. Only)

You can exchange your item in select Sunglass Hut stores (not in department stores). The new item must:

• Be equal or greater in value (after discounts and before tax/shipping)
• Be available in-store at the time of exchange

Online purchases cannot be exchanged via mail.

Gift Returns

Need Help? Here’s How to Contact Them

Customer Service:

• Call: 1-800-786-4527
  • Mon–Tue: 9 AM – 9 PM EST
  • Wed: Closed
  • Thu–Fri: 9 AM – 9 PM EST
  • Sat: 9 AM – 5:30 PM EST

Track orders / Start returns:

Order Status Page

Sun Love Protection Plan

Sunglass Hut offers the Sun Love Protection Plan, a great option for the accident-prone (hey, no judgment we’ve all sat on our shades at least once!).

Here’s what it includes:

• Covers accidental damage — like dropping them or sitting on them
• You only pay a small co-pay fee to repair or replace the item
• Coverage lasts 13 months (12 months + 2 weeks for delivery)
• Must be added at the time of purchase, either online or in-store
• Does NOT cover loss or theft
• Limitations and exclusions apply, so check the fine print before adding it to your cart

Not available in Guam.

Customer Service

If you have any questions or need further assistance, you can contact Sunglass Hut customer service at
1-800-786-4527
Hours of Operation:

• Sat | 9:00am-5:30pm EST
• Mon-Fri | 8:30am-5:30pm EST

Common Questions

Pro Tips for Hassle-Free Returns

1. Don’t wait — Start your return as soon as you know it’s not a match.
2. Use UPS tracking — It’s your proof the package made it.
3. Keep everything — Boxes, tags, manuals…even those tiny booklets.
4. Store visits rock — In-person returns are often faster than mail.
5. Read before tossing — Personalized, “Final Sale,” and “Imperfect” products? Can’t return those.

Final Thoughts

Sunglass Hut keeps returns simple—as long as you follow the rules. Stick to the 30-day window, keep your receipts, and don’t toss the box too soon. Their customer service team is always available if you’re stuck. Whether you’re switching styles or returning a gift, this policy is built for peace of mind.

Please Note: Return policies can change over time. While this article aims to provide accurate information based on the policy at the time of writing, it’s always a good idea to double-check the return policy on official Sunglass Hut website for the most up-to-date return policy details. For any specific questions or situations not covered here, the official website or contacting Sunglass Hut Customer Service directly is the best resource.