Dagne Dover Return Policy: Simple Steps for Fast and Easy Returns

Dagne Dover is known for its stylish and practical bags, but sometimes, you might need to return or exchange a product. Understanding the return policy can help you navigate this process smoothly. This article will explain Dagne Dover return policy in simple terms. Lets get started!

Dagne Dover Return Policy Overview

Here are the basic rules for returning a product to Dagne Dover:

• You can return unused products within 30 days of shipment if you are in the US.
• If you received a damaged item or something went wrong with your order, contact support@dagnedover.com.
• There is a $10 handling fee for US returns.
• Final sale items cannot be returned or exchanged.
• Items from multiple orders must be shipped separately.
• International orders do not get shipping labels for returns.
• Orders worth $1,000 or more are processed upon receipt and inspection at the return facility.

Online Return or Exchange

To start a return or exchange:

1. Log into your account: If you have an account, log in to submit a return request.
2. Fill out the request form: If you don’t have an account, fill out the request form here. You will need your order number and either the shipping zip code, phone number, or email address used at the time of purchase.

3. Find your order number: If you don’t know your order number, you can find it on your packing slip under “PO Number” or in your order confirmation email.

Returning a Gift

If you received a gift and want to return it:

1. Go to the return form: Fill out the return form on their website.

2. Provide information: You will need to fill information about the original order in the form.
3. Choose your option: You can return it for store credit or exchange it.

In-Store Returns or Exchanges

• You can return unused products within 30 days of shipment (online orders) or purchase (in-store orders).
• Ask a sales associate for help with gift returns.
• In-store exchanges are based on availability and must be done within 30 days of purchase.

Refunds

When you return a product:

• Refunds are issued once the return is received.
• Shipping and handling charges are non-refundable.
• Refunds go to the original form of payment unless noted otherwise.
• Gift cards and reward points are refunded first if used.
• Credit card refunds can take up to 3 business days to appear on your bank statement.
• Carbon Offset + Shipping Protection is non-refundable.

General Return Rules

• Products must be unused, undamaged, with all accessories included.
• Items should be packaged in original boxes if possible.
• Refunds may be refused if the return does not comply with the policy.
• Gift cards cannot be returned or exchanged for cash.
• Coupons, promo codes, and other discounts cannot be used to purchase gift cards.
• Returns on gift card purchases will credit the original gift card.

Returning Sale Items

• Items not marked as “Final Sale” can be returned according to the return policy.
• Final Sale items cannot be returned or exchanged.

Product Protection Plan

• If you return an order, the Product Protection plan is refunded.
• When initiating a return, select the plan associated with the item for the correct refund.
• Existing plans cannot be transferred to new purchases, so exchanges are not available for products purchased with a Protection Plan.

Contact Information

If you have questions, you can contact Dagne Dover’s Customer Experience Team:

• Email: support@dagnedover.com
• Phone: 646-934-6528
• Monday-Thursday: 10:30 am – 5:30 pm ET
• Friday: 10:30 am – 1:00 pm ET

For press and partnerships, email press@dagnedover.com.

FAQs

Summary

Understanding Dagne Dover return policy makes it easier to return or exchange products when needed.

Remember to follow the steps and guidelines to ensure a smooth process. If you have any questions, the Dagne Dover Customer Experience Team is there to help!