Birkenstock Return Policy: Simplified

ByPaperBeez Editor Updated on
birkenstock return policy

Birkenstock is known for its comfortable footwear, but sometimes returns are necessary. Whether you ordered the wrong size or changed your mind, this guide will help you understand how Birkenstock return policy works.

Let’s get started!

Key Points About their Return Policy

  • Return Window: You can return items within 30 days of delivery.
  • Condition: Items must be in their original condition and packaging.
  • Online Returns Only: Products bought on Birkenstock’s website must be returned online. They cannot be returned in stores or to authorized retailers.
  • Exchange Policy: Exchanges are free within 30 days for items in original condition.
  • Holiday Extension: Orders placed from November 1 to December 31 have an extended return window until January 31.
  • Last Chance Items: Final sale items cannot be returned or exchanged.
  • Refunds: Shipping charges are non-refundable. Refunds take 2-3 weeks to process.

How to Return Items Bought on Birkenstock.com

Follow these steps to return an item purchased on the Birkenstock website:

  1. Visit the Returns Page: Go to www.birkenstock.com/us/returns.
  2. Follow the Instructions: Fill in the details like the Order Number, email address, and billing Postal Code as shown in below screenshot to start your return.
Birkenstock online returns page
  1. Pack Your Items: Make sure the items are in their original condition and packaging.
  2. Print the Label: Print the return label and attach it to your package.
  3. Send It Back: Drop the package off at the carrier specified on the label.

Tips for Online Returns:

  • Including the original packing slip will make the process smoother, but you can still return items without it.
  • Refunds are issued to the original payment method and include sales tax, but not shipping fees.

How to Exchange Items

Birkenstock makes exchanges easy and free! Here’s what to do:

  1. Contact Customer Service: Call (844) 505-4055 or email info@support.birkenstockusa.com to start your exchange.
  2. Return the Original Item: Follow the standard return process for the item you want to exchange.
  3. Receive Your Exchange: Once the return is processed, you’ll get your new item.
Comfortable yet stylish Birkenstock strappy footwear

Holiday Return Policy

If you bought items during the holiday season, the return window is longer. For orders placed between November 1 and December 31, you can return them until January 31. This gives you extra time to decide if your purchase is right for you.

Returning Items Bought in Birkenstock Stores

If you bought an item in a physical Birkenstock store, you must return it to the same store. Here are the store locations:

Important Notes:

  • Items purchased in stores cannot be returned online or to other stores.
  • Contact the specific store for assistance with your return.

Returns for Items Bought from Authorized Retailers

If you bought a Birkenstock product from an authorized retailer or another online store, you cannot return it to Birkenstock. Instead, contact the retailer where you made your purchase for their return policy.

Refund

  • Processing Time: Refunds are processed within 2-3 weeks after Birkenstock inspects your return.
  • Original Payment Method: Refunds are credited to the same payment method used for the purchase.
  • Shipping Fees: Any shipping charges from your original order are non-refundable.

If you have any more questions about the returns, you can visit Birkenstock return policy on their website.

Contact Us

If you have any questions about Birkenstock’s return policy or need help with a return or exchange, here’s how you can reach them:

Customer Service

Store-Specific Contact Information

If you need assistance with returns for purchases made at a physical Birkenstock store, you can contact the specific store:

Online Assistance

For further help or to start a return or exchange, visit:

Feel free to reach out to them for quick support!

FAQs

Summary

Birkenstock return policy is simple and customer-friendly. By following the steps above, you can ensure a smooth return or exchange process. Whether shopping online or in-store, knowing these details will make your Birkenstock experience even better!

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