Skims Return Policy: Simplified

Skims, a popular brand for stylish and comfortable clothing, offers a return policy to help you shop confidently. Here’s a detailed guide that breaks down their policy in simple terms, so you know exactly what to expect.

Key Points About Skims Return Policy

• Return Window: Items can be returned within 30 days of purchase.
• Holiday Returns: For orders placed between October 30 and December 30, 2024, you can return them until January 31, 2025.
• Condition of Items: Items must be:
  • New, unworn, and unwashed.
  • In original condition, with tags and liners attached.
  • If tags are missing, return the item in its original packaging.
• Refund Options:
  • Refunds are made to the original payment method (including prepaid credit cards).
  • You can also opt for store credit.
  • Gift returns are refunded as store credit.
• Final Sale Items: Items marked Final Sale cannot be returned.
• Return Methods:
  • Online orders: Return by mail or in-store.
  • In-store purchases: Return in-store or online (with a digital receipt or linked Skims account).
• Shipping Fees:
  • Mail returns have a $6.00 shipping fee, deducted from your refund.
  • Shipping fees are waived if:
    • You’re a Skims Rewards member.
    • You choose store credit for your refund.
    • You return the item in-store.

How to Make a Return

Step 1: Start Your Return

1. Go to Skims Returns Portal.
2. Enter your order number and email address to register your return as shown in the below screenshot.

3. You’ll receive a QR code and Return Label.

Step 2: Pack Your Items

• Make sure all items meet the return conditions.
• Use the original packaging, if possible.

Step 3: Choose a Return Method

• By Mail:
  • Drop off your package at USPS or UPS locations within 14 days of creating the return label.
  • A $6.00 fee applies unless you qualify for free returns.
• In-Store:
  • Bring the items and proof of purchase to a Skims store.
  • No online return form is required for in-store returns.

Refund Process

• Once your return is received and inspected, Skims will notify you if it’s accepted or declined.
• Refund timeline:
  • Store credit: Issued as a gift card as soon as your return is in transit.
  • Original payment method: Refunds take 3–5 business days after approval to appear in your bank account.
• If items are not in acceptable condition, Skims may:
  • Void the store credit.
  • Charge the original payment method for the used credit.

Exchanges

• Skims does not offer direct exchanges.
• Instead:
  • Return the item you don’t want.
  • Place a new order for the item you need.

Damaged Items

• If you receive a damaged item:
  1. Email help@skims.com with a photo of the damage.
  2. Include your order details.
  • Damaged items can only be returned within 90 days.

Important Rules and Exceptions

• Combined Returns: Skims does not allow combining multiple orders in one return shipment.
• APO/FPO Addresses: Return labels cannot be generated for these addresses.
• Verification: Skims may ask for additional information, such as proof of purchase or personal details.

If you have any more questions about the returns, you can visit Skims return policy on their website.

FAQs

Tips for a Smooth Return Experience

• Check the Condition: Ensure items are new, clean, and have all tags attached.
• Avoid Delays: Ship your returns within 14 days after generating the label.
• Keep Track: Use the tracking number to monitor your return package.

Skims aims to make the return process easy for customers. With this guide, you can handle returns with confidence and avoid unnecessary fees.