Designer Shoe Warehouse Return Policy: Simplified

Shopping for shoes can be fun, but sometimes you need to return or exchange a pair that doesn’t fit or meet your expectations.

Designer Shoe Warehouse (DSW) has a return policy that allows you to return most items easily. This guide will help you understand the return process step by step.

Overview of Designer Shoe Warehouse Return Policy

Now, let’s go through the details of DSW’s return policy.

How to Return Items to DSW

DSW offers two ways to return items: in-store and online. Let’s break them down.

1. Returning Items to a DSW Store

If you prefer returning your items in person, follow these steps:

• Visit any DSW store with your item.
• Bring the original receipt or packing slip for a full refund.
• Make sure the item is unworn and undamaged.
• If you don’t have a receipt, you will receive a merchandise credit for the current selling price.
• If you used a gift receipt, you will get store credit or an exchange.
• Returns are free at DSW stores.

2. Returning Items Online

If you bought shoes from DSW.com, you can return them by mail. Here’s how:

• Start your return or exchange by visiting DSW Returns.
• Enter the order number and email and follow the instructions.

• Print the return label provided.
• Pack your item securely and attach the return label.
• Ship the package back to DSW.
• Refunds will be processed to your original payment method once the return is received.

Note: If you return an online purchase by mail, a return shipping fee may apply.

Special Cases in DSW’s Return Policy

1. Returns Without a Receipt

If you don’t have the original receipt or packing slip, DSW allows returns but with these conditions:

• You need to provide a valid ID.
• You will receive a merchandise credit for the current selling price of the item.
• DSW may limit the number of receipt-less returns.

2. Gift Returns

If you return an item with a gift receipt:

• You will receive a merchandise credit instead of a refund.
• You can also exchange the item for something else.

3. Final Sale Items

Some items are marked Final Sale at the time of purchase. These items cannot be returned or exchanged under any circumstances.

4. DoorDash Purchases

If you bought a DSW item through DoorDash, here’s what you need to know:

• You can return it within 30 days of purchase.
• The refund will be given as a DSW merchandise credit.
• Final sale items are not returnable.

Refunds and Processing Time

Once DSW receives your returned item, refunds are processed as follows:

• Original Payment Method: If you return with a receipt, you will get a refund to your original form of payment.
• PayPal Purchases: Refunds will go back to your PayPal account.
• Merchandise Credit: If you return without a receipt or with a gift receipt, you will get a store credit.
• Processing Time: Refunds usually take 5-7 business days to appear in your account.

Exchange

If you need a different size, color, or style, you can exchange your item instead of returning it. Here’s how:

1. In-Store Exchanges

• Bring the item to any DSW store.
• Make sure it is unworn and undamaged.
• If you have the receipt or packing slip:
  • Exchanges made within 60 days will be credited to the original form of payment.
  • Exchanges made after 60 days will be issued as merchandise credit for any difference owed.
• If you do not have a receipt, you can exchange the item but may need to pay the difference if the new item costs more.
• If the new item is cheaper, you will receive a merchandise credit for the difference.

2. Online Exchanges

DSW does not have a direct exchange process for online orders. If you need a different item:

• Return the original item by following the online return steps.
• Place a new order for the item you want.
• If your return meets the conditions, you will receive a refund once DSW processes the return.

Return Fees

• For Gold or Elite Members: Return shipping is free.
• For Other Customers: Return shipping costs $8.50 using the pre-paid return label. This fee is deducted from the refund.

Contact and Support

• Customer Service:
  • Call: 866.DSW.SHOES
  • Email: CUSTOMERSERVICE@DSW.COM
  • Live Chat available on the DSW website.

• Customer Service Hours:
  • Monday to Friday: 7 AM – 10 PM ET
  • Saturday: 10 AM – 10 PM ET
  • Sunday: 12 PM – 9 PM ET

• Mailing Address:
  DSW Customer Service
  810 DSW Drive
  Columbus, Ohio, 43219

For any further query regrading DSW return policy, you may visit the returns page on their website.

FAQs

Summary

Returning or exchanging items at DSW is straightforward if you follow these guidelines. Remember, having your receipt and keeping items in their original condition makes the process smoother.

Whether you choose in-store, mail-in, or paperless returns, DSW offers flexible options to fit your needs.

Happy shopping and easy returning!