Designer Shoe Warehouse Return Policy: Everything You Need to Know

Designer Shoe Warehouse return policy.

Welcome to our detailed guide on the Designer Shoe Warehouse return policy. Whether you’re a frequent shopper or a first-time buyer, understanding the return and exchange process is essential.

DSW, or Designer Shoe Warehouse, is a popular store for shoes, accessories, and more. Sometimes, you might need to return or exchange items you’ve purchased. This guide will explain everything you need to know about Designer Shoe Warehouse return policy in simple terms.

Designer Shoe Warehouse Return Policy (Basic Return Policy)

What Can Be Returned:

  • Most unworn, undamaged, or defective items.
  • Items not marked as “FINAL SALE.”

Return Period:

  • Items can be returned within 90 days of purchase.
  • Items can be returned within 365 days for DSW Elite Customers.


  • Original receipt or packing slip is needed for a full refund.
  • Items should be in their original condition and packaging.

Refund Method:

  • Refunds are given via the original form of payment, including PayPal.

Without a Receipt:

  • Returns without a receipt will get a merchandise credit equal to the current selling price.

Ways to Return or Exchange Items

In-Store Returns:

  • Bring your items to any DSW store in the U.S. for an instant refund.
  • No need for a return label or shipping.

Mail-In Returns (online):

  • Start your return or exchange by visiting DSW Returns.
  • Enter your order information (order number and email) to get started with the return process.
Designer Shoe Warehouse Return portal
  • Print a return label from the DSW website and ship the items back.
  • Allow 7-10 business days for the refund to process after they receive the items.
  • Paperless Returns: Use paperless returns at FedEx locations. Paperless returns at FedEx locations allow you to return items without printing a return label. Start your return online at the DSW Returns page and select the paperless return option to receive a QR code. Take your items and the QR code to a FedEx location, where staff will scan the code and handle the shipping. This process is convenient, eco-friendly, and simplifies returns.

Details on Exchanges

Types of Exchanges:

  • You can exchange an item for a different size or color.
  • Free exchanges through mail.

Exchange Process:

  • If exchanging online, your new item ships once DSW confirms the return is dropped off at FedEx.
  • No shipping charges for exchanges.

Condition for Exchanges:

  • Items must be unworn, in original packaging, and with the original sales receipt or packing slip.

Return Fees

For Gold or Elite Members:

  • Return shipping is free.

For Other Customers:

  • Return shipping costs $8.50 using the pre-paid return label.
  • This fee is deducted from the refund.
dsw designer shoe warehouse return policy

Special Cases

No Receipt Returns:

  • Valid ID required.
  • Refund given as merchandise credit at the current selling price.

After the 90-Day Return Window:

  • Returns after 90 days with a receipt will receive merchandise credit.
  • Exchanges after 60 days get merchandise credit for any price difference.

PayPal, Venmo, Afterpay Purchases:

  • Full refund goes to the original form of payment if paid with PayPal.
  • Combination payments (PayPal and gift card) refunded to a gift card.
  • Exchanges using these payment methods should be done in-store.

Contact and Support

Customer Service:

Customer Service Hours:

  • Monday to Friday: 7 AM – 10 PM ET
  • Saturday: 10 AM – 10 PM ET
  • Sunday: 12 PM – 9 PM ET

Mailing Address:

  • DSW Customer Service
    810 DSW Drive
    Columbus, Ohio, 43219



Returning or exchanging items at DSW is straightforward if you follow these guidelines. Remember, having your receipt and keeping items in their original condition makes the process smoother. Whether you choose in-store, mail-in, or paperless returns, DSW offers flexible options to fit your needs.

For more information, visit DSW Returns or contact their customer service.

Happy shopping and easy returning!

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