Nectar Return Policy: Simplified
Nectar return policy explained in simple terms. Learn how to start a return, get refunds, and more in our comprehensive guide.
Returning a mattress or any product can sometimes be confusing. If you bought a Nectar mattress or other items and need to return them, this guide will explain the process in simple steps.
Below, you’ll find everything you need to know about Nectar return policy, including the return window, refund process, and key conditions.
Nectar Return Policy Overview
The table below gives a quick summary of Nectar’s return policy:
| Policy Feature | Details |
|---|---|
| Return Window | 365-night trial for mattresses, 30 days for other items |
| Eligible Items | Mattresses, bed frames, and accessories |
| Return Method | Online return request |
| Condition for Return | Must be in good condition, free from damage or stains |
| Refund Method | Original payment method |
| Exchange Option | Available for defective or damaged items |
| Return Fee | No return fee, but shipping fees are non-refundable |
| Processing Time | Refund issued within 10-14 business days after pickup |
| Non-Returnable Items | Final sale items, heavily damaged products |
Now, let’s go into more details about each part of Nectar’s return policy.
How Long Do You Have to Return a Nectar Mattress?
Nectar offers a 365-night trial period for its mattresses. This means you can sleep on it for almost a full year before deciding if you want to keep it. If you are not satisfied, you can return it for a full refund.
However, there is a 30-day minimum trial requirement. This means you must use the mattress for at least 30 days before requesting a return. This is because it takes time for your body to adjust to a new mattress.
For other items like bed frames and accessories, the return window is 30 days from the date of delivery.
How to Return a Nectar Mattress or Other Items
Returning a product to Nectar is easy. Follow these steps:
Step 1: Check Eligibility
Before you request a return, make sure:
- You have used the mattress for at least 30 days.
- The item is within the 365-night trial (for mattresses) or 30 days (for other items).
- The product is not damaged, stained, or heavily used.
Step 2: Contact Nectar
To start the return process:
- Visit the Nectar website and go to the return section.
- Contact customer service through email or live chat.
- Provide details like your order number, purchase date, and reason for return.
Step 3: Arrange a Pickup
- Nectar will schedule a pickup for your mattress.
- For smaller items, you may need to ship them back yourself.
- Shipping costs for returns are non-refundable.
Step 4: Receive a Refund
- Once the item is picked up and inspected, a refund will be issued.
- Refunds are processed within 10-14 business days to your original payment method.
Return Conditions: What You Need to Know
Nectar has specific rules about returning products. Here are the key points:
✅ Mattresses must be in good condition – No major stains, damage, or tears.
✅ Bed frames and accessories must be unused – If used, they must be in like-new condition.
✅ All original accessories must be included – If returning a bundle, all items must be sent back.
✅ Refunds do not include shipping fees – Any paid shipping charges are non-refundable.
🚫 You CANNOT return heavily damaged items – If a mattress is damaged beyond normal wear and tear, Nectar may refuse the return.
🚫 Final sale items are non-returnable – Some promotional or clearance items cannot be returned.
What Happens If You Receive a Defective or Damaged Product?
If your mattress or any item arrives damaged or defective, you should:
- Take clear photos of the issue.
- Contact Nectar customer support immediately.
- Request a replacement or refund.
Nectar may offer to replace the item instead of refunding. If you choose a refund, it will be processed after the return is completed.
Refund
Once Nectar receives and inspects the returned product, your refund will be processed.
- Refunds are issued within 10-14 business days.
- The money is credited back to your original payment method.
- Any financing payments through Affirm will be adjusted based on the refund.
Exchange
Yes! If you feel the mattress is not right for you but don’t want a refund, Nectar allows exchanges.
Exchange Process
- You must have used the mattress for at least 30 days.
- Exchanges are only allowed within the 365-night trial.
- If the replacement mattress costs more, you will pay the price difference.
Exchanges are not available for bed frames and accessories.
FAQs
If you have any more return-related queries, you can visit Nectar Return Policy on their website here.
Summary
Nectar’s return policy is one of the most generous in the industry, offering a 365-night trial for mattresses and 30 days for other items. Just remember:
- You must try the mattress for at least 30 days.
- It must be in good condition for a return.
- Refunds take about 10-14 business days.
If you follow these rules, returning your Nectar product will be smooth and hassle-free!
