Carter Return Policy: Simplified

carter return policy

Welcome to our detailed guide on Carter return policy. Whether you’ve shopped at Carter’s or OshKosh B’gosh, knowing the return policy can make your shopping experience smooth and hassle-free.

In this article, we will explain everything you need to know about Carter’s Return Policy. We’ll use simple language and break down the information into easy-to-understand sections.

Overview of Carter Return Policy

Carter’s aims to make returns easy for its customers. Here are the key points:

  • Timeframe: Items can be returned within 90 days of purchase.
  • Receipt: Original sales receipt, gift receipt, or packing slip needed for a full refund.
  • Method: Returns can be made online or at any Carter’s or OshKosh B’gosh store.
  • Condition: Items must be new and unworn.
  • Exceptions: Some items like gift cards and international orders have special conditions.

Now, let’s see into the details.

Online Returns

Starting a Return

carter interactive return tool

Return Process

  1. Print Label: Use the interactive return tool to get a prepaid return label.
  2. Pack Item: Securely pack your item with the original sales receipt, gift receipt, or packing slip.
  3. Ship Item: Mail your package using the prepaid return label.
  4. Mailing Address: |
    Attn: Returns Processing
    625 Braselton Parkway
    Braselton, GA 30517

Refund Details

  • Refund Method: The refund will be issued to your original form of payment.
  • Deduction: A $6 fee will be deducted from your refund for using the prepaid label.
  • Processing Time: Refunds are processed once the item is received.

In-Store Returns

What You Need

  • Receipts: Bring your original sales receipt, gift receipt, or packing slip.
  • Payment Method: Bring the credit card used for the original purchase.

Steps for In-Store Returns

  1. Visit Store: Go to any Carter’s or OshKosh B’gosh store.
  2. Present Item: Show your item and receipt to the store associate.
  3. Refund/Exchange: Choose to get a refund or exchange the item.
carter's return policy

Carter’s Happiness Policy

Carter’s wants you to be happy with your purchase. If you are not satisfied, you can return the item within 90 days for a full refund. Here are few key points to remember to make use of Carter’s return policy after 90 days.

Key Points

  • Condition: Items must be new and unworn.
  • Receipts: Original sales receipt, gift receipt, or packing slip required.
  • Refund Options: Full refund within 90 days; after 90 days, exchange for the current selling price.

Refund Methods

Different Payment Methods

  • Credit Card: Refund to the original credit card.
  • Carter’s Card: Refund to Carter’s Card.
  • PayPal: Refund to your PayPal account.
  • ApplePay: Refund to your ApplePay account.
  • Gift Cards: ECard refund emailed to the email associated with the order.
  • AfterPay: Refund to your AfterPay account.

Missing Receipts

If you don’t have a receipt, Carter’s can look up your purchase using your Rewarding Moments information, physical address, or email address. If the transaction is found, the return is processed with a receipt; otherwise, a merchandise exchange at the current selling price is offered.

Exchange Policy

Online Exchanges

  • Process as Refund and Reorder: For faster service, exchanges are processed as a refund and reorder.
  • Contact Customer Service: Call 877-333-0117 to place your reorder and get free shipping.

In-Store Exchanges

  • Bring Receipt: Bring your receipt and the item to any Carter’s or OshKosh B’gosh store.
  • Choose New Item: Exchange for the same item in a different size or color, or choose a different item.

Return Shipping Fees

Using Prepaid Label

  • Cost: $6 fee deducted from your refund.
  • Process: Print the label using the interactive return tool and mail your package.

Shipping on Your Own

  • Cost: You are responsible for the return shipping cost.
  • Recommendation: Use a service with tracking or delivery confirmation.

Special Conditions

International Orders

  • Return Authorization: Call (706) 487-8712 to get a return authorization.
  • Processing: Follow specific instructions provided during your call.

Defective Products

  • Quality Issues: Return any defective Carter’s, OshKosh B’gosh, or Skip Hop product for a full refund or exchange.
  • Contact Information: Call Consumer Affairs at 888-782-9548 or email

Price Adjustments


  • Timeframe: Contact within 14 days of purchase for a price adjustment.
  • Process: Show your receipt for a one-time adjustment.

Contact Information

If you have questions or need help, contact Carter’s customer service:

  • Phone: 877-333-0117 (Monday to Friday, 8 a.m. to 9 p.m. ET; Saturday and Sunday, 9 a.m. to 5:30 p.m. ET)
  • Email:

For any further information on Carter Return policy, you may visit the returns on their website.


We hope this guide helps you understand Carter’s return policy. If you have more questions, don’t hesitate to contact their customer service team!

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