Gabe’s Return Policy: Simplified

gabe's return policy

At Gabe’s and Old Time Pottery, the happiness of our customers is our top priority. If you’re not satisfied with your purchase, don’t worry! We have a return policy designed to make the process easy for you.

Here’s everything you need to know about Gabe’s return policy, explained in simple and clear language.

Returning Items with a Receipt

Timeframe for Returns:

  • You can return items within 30 days of purchase.
  • Returns after 30 days are allowed but will be refunded as store credit.

Form of Refund:

  • Cash or Debit Card: If you paid with cash, a check, or a debit card using a pin, you will get a cash refund.
  • Credit Card: If you paid with a credit card, the refund will be credited back to the same card.
  • Coupon Purchases: If you used a coupon, you will get a refund for the amount you paid after the coupon was applied. The value of the coupon itself will not be refunded.

Returning Items without a Receipt

  • No Receipt: Generally, Gabe’s does not accept returns without a receipt.
  • Proof of Purchase: If you don’t have a receipt, we can try to validate your purchase using:
    • Your physical or electronic receipt.
    • Your Gabe’s Unbelievable Rewards! Account.
    • They might need to see a valid ID (state driver’s license, state ID card, or military ID).

Condition of Merchandise

  • Items must be in new condition.
  • Tags must be attached.
  • Items must be in their original packaging.
  • Special Items: Swimwear and intimate items must have their original liners.
  • Not Acceptable: Worn or used items cannot be returned.

Items Not Eligible for Return under Gabe’s Return Policy

  • Gift cards.
  • Food items, including CBD products.
  • Magazine subscriptions.
  • Items sold “as-is.”
  • Some seasonal items (ask a store associate for details).

EBT Cash Card Purchases

  • Items bought with an EBT Cash card cannot be returned for cash.
  • Refunds will be given as in-store credit for the purchase price listed on the receipt.
  • No returns are accepted without an original receipt or valid proof of purchase.

Manager Approval and Return Verification

  • All returns need manager approval.
  • Returns are tracked using a return verification system.
  • This system uses customer data and transaction information to authorize returns.
  • Returns can be limited or declined based on this system.

Layaway Purchases

  • The 30-day return period for items bought through layaway starts when you make the final payment or pick up the merchandise.
gabes return policy

Contact Information

If you have questions or need help, you can contact Gabe’s customer service:

  • Phone: +1.800.458.6546 (Monday to Friday, 8 a.m. to 5 p.m., or Saturday from 11 a.m. to 4 p.m. Eastern Standard Time)
  • Email:
  • Mail:
    Gabriel Brothers, Inc.,
    55 Scott Avenue,
    Morgantown, WV 26508
  • Online Contact Form: You can fill their contact form on their website as shown in the screenshot below.
Gabe's online contact form

For any other information regarding returns, you may visit Gabe’s return policy page available on their website.


We hope this guide makes Gabe’s return policy clear and easy to understand. If you have any other questions, don’t hesitate to reach out to our customer service team!

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