JD Return Policy: Simplified
If you ever buy something from JD Sports and need to return it, don’t worry! JD Sports has a clear return policy to help you out.
This article will explain everything you need to know about JD return policy.
JD Return Policy Overview
JD Sports makes returns easy whether you bought your items in a store or online. You can return most items within 45 days of purchase. Here’s what you need to know:
- Items must be unworn and in original condition.
- Price tags must still be attached if the item is apparel or accessories.
- Footwear must be returned in its original box.
- You need your sales receipt or email order confirmation.
Requirements for Returning Items
Before you return anything, make sure your item meets these requirements:
- Unworn and in Original Condition: The item should not be used and should look like it did when you bought it.
- Price Tags Attached: If it’s clothing or accessories, don’t remove the tags.
- Original Box: If you’re returning shoes, make sure to bring back the original shoe box.
- Within 45 Days: You need to return the item within 45 days from the date you bought it.
If you don’t have a receipt, JD Sports might still let you return the item, but only for an exchange or store credit. They will give you the amount of the lowest price the item was sold for in the last 45 days.
Returning In-Store Purchases
If you bought something at a JD Sports store, you can return it at any JD Sports or Finish Line store in the U.S. or U.S. Territories. Here’s what to do:
- Bring the Item and Receipt: Take the item you want to return and your sales receipt to any JD sports store
- Exchange or Refund: You can exchange the item or get a refund.
- Personal Information: Be ready to give some personal information like your name, phone number, and email to help process the return.
Returning Online Purchases
If you bought something online from jdsports.com or the JD Sports app, you have two options:
Returning In-Store (Recommended)
- Bring the Packing Slip and Payment Method: Take the packing slip that came with your order and the original form of payment (like your credit card).
- Quick Refund: This method is faster because the refund process starts as soon as you complete the return in-store.
Returning by Mail
- Use the Return Portal: Go to the JD Sports return portal and follow the steps to print a return shipping label.
- Ship the Item: Pack the item securely and attach the return label. Drop it off at the shipping carrier.
Note: Items returned by mail are only eligible for a refund, not exchanges.
How to Return Items by Mail
Here’s a step-by-step guide to returning items by mail:
- Visit the Return Portal: Go to the JD Sports return portal online.
- Enter Order Details: Fill your order number and email address as shown in the screenshot below
- Select Items: Choose the items you want to return.
- Print Shipping Label: Print the return shipping label.
- Pack and Ship: Pack your items securely, attach the return label, and ship them back.
Once JD Sports receives your return, they will send you a Return Confirmation email. They will then issue a refund to your original form of payment.
Refund Process
All refunds will be credited to your original form of payment. Here are some important points:
- Credit Card Refunds: If you paid by credit card, JD Sports will credit your account within 14 business days. The refund might show on your next statement.
- PayPal Refunds: If you paid through PayPal and return the item to a store, you will get a cash refund.
- Shipping Charges: JD Sports does not refund shipping charges for returned items.
- No Receipt Refunds: If you don’t have a receipt, JD Sports may give you a refund in the form of a JD Sports Gift Card at the item’s current price.
Contact Us
If you have any questions or need help with your return, JD Sports Customer Care is here for you! You can contact them in several ways:
- Live Call:
- Phone: 1-855-423-1624
- Hours: Monday – Saturday, 8am – 9pm EST
- Self-Service Call and Chat Available: 24/7
- Email: Available: 24/7
Feel free to reach out to JD Sports Customer Care using any of these methods for assistance with your returns or any other questions you might have.
FAQs
Wrapping Up
JD Sports aims to make returns as easy as possible. Whether you bought your items in-store or online, you can return them if they meet the return policy requirements.
Always remember to keep your receipt or order confirmation email, return items within 45 days, and ensure items are unworn and in original condition.
If you have any more questions, check out JD Sports return policy page or contact their Customer Care for help.
Happy shopping and returning!
